I would like to express my displeasure with multiple recent T-Mobile customer service i...

GetHuman1006385's customer service issue with T-Mobile from August 2018

1786 similar
1 following
Help with my T-Mobile issue
First: share to improve GetHuman1006385's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1006385 to get a T-Mobile rep on the line!
Always use the GetHuman Phone tocall T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1006385 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman1006385's own words
I would like to express my displeasure with multiple recent T-Mobile customer service interactions. Last week (* August), I contacted customer service after experiencing multiple phone issues. I explained to the representative that my phone had been turning itself off on its own and then ultimately got to the point that I could no longer charge it. I referenced the ongoing iPhone * promotion ($** with addition of a new line) and asked if there was a way to waive the new line requirement given that I had added * lines within the previous month (having just joined T-Mobile's Military ONE plan). I was forced to endure a painful **-minute phone conversation in which the representative continually misunderstood and refused to answer the questions I asked while trying to sell me products I wasn't asking for. She refused repeated requests to put a supervisor on the line. When I was finally connected to a supervisor, I was informed that she couldn't offer me the solution I asked for but that she could coordinate a warranty replacement for my phone, which I viewed as an effective solution at the time. However, I was given no indication that a) there would be a charge for this replacement or b) that the replacement phone would not come with a battery (which seems absurd given the charging issue that could be either the phone, battery, or both). When my wife received the message (in Spanish, which seemed strange) that my phone was available for pickup, I went to my local T-Mobile store (** August). While there, I dealt with Sung, who was an awesome sales representative. Sung contacted customer service and asked them to provide support for a battery warranty exchange. He said that he had been able to do this previously but simply did not maintain batteries in the store. The representative at customer service, however, repeatedly refused Sung's request. He continued to advocate for me with the supervisor, explaining that I seemed to have an issue with both the phone and battery (the old battery in new phone had some capability but barely held any charge) to no avail. Had I been told there would be no battery, I could have taken action on that while waiting for the replacement phone to arrive. As it was, I still needed to figure out a solution to that problem after getting the phone. I was left very unsatisfied after these multiple, frustrating interactions with T-Mobile customer service. While I appreciate the cost and features of the T-Mobile Military ONE plan, if I continue to experience such subpar customer service, I will actively seek out an opportunity to transfer my business to a carrier that values me, and customer service in general, at a higher level.
GetHuman1006385 did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman1006385 fixed the problem
We are waiting for GetHuman1006385 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1006385 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1006385
Aug 17th, 2018 - a yr ago
I have an issue with T-Mobile too
Not resolved
Seen by 3 customers so far
Similar issue to 1786 others
1 customer following this
Follow this issue to see how it gets fixed
GetHuman1006385 started working on this issue
Aug 17th, 2018 11:59pm