I was suppose to recieve a **% military discount since ****. I recieved a cr of *** for...

GetHuman996147's customer service issue with T-Mobile from August 2018

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The issue in GetHuman996147's own words
I was suppose to recieve a **% military discount since ****. I recieved a cr of *** for one year and im suppose to be due another $*** credit. I was promised by reps and managers. I was promised by a rep and manager that when i turn in the military verification proof that im military id recieve the $*** credit. T mobile renigged and wont give me what im due. I did my part and turned in everything and showed everything. Ive been fighting this for * months!!!! Ive wasted countless hours and the reps and managers keep lying in thier notes. So i asked for tje phone calls to be pulled so they can hear that what they said and what is in the notes are different and that the notes are COMPLETE LIES!!!! i wouldnt ask for the calls to be pulled if i was lying. Im a disabled veteran, very disabled and its so sad im going through this with t mobile. Im only asking for what im due at **% not at **%. It would be very nice if i could get compensated for my time. Ive already started the process of telling the news about how t mobile is treating a veteran. Im disfigured from iraq. So once im seen on tv the whole world will see what ive been through and be very pissed at how ive been treated. I dont ever say the veteran thing but t mobile is being terrible and IM GOING TO MAKE SURE THE PUBLIC SEES ME AND ALL MY INPERFECTIONS FROM WAR. SO THE WORLD CAN SEE WHAT YOUR DOING TO A DISABLED VETERAN OVER POCKET CHANGE TO T MOBILE. IM SO DISAPPOINTED AND DISCUSSED WITH T MOBILE, YOUR REPS, AND YOUR MANAGERS. IVE ASKED * DIFFERENT TIMES FOR PHONE CALLS TO BE PULLED AND A INVESTIGATION AND EVERYTIME THEY SAY YES THEY WILL AND THEY DONT DO IT BUT TELL ME THEY ARE GOING TO DO ONE. ITS SAD, THESE SORRY PEOPLE YALL OUT SOURCED YOUR CUSTOMER SERVICE TO ARE LAZY AND RUDE. IM TRULY TRULY EXCITED FOR THE WORLD TO SEE T MOBILE FOR WHAT IT IS AND HOW VETERANS ARE TREATED FROM YALL. THANKS FOR YOUR TIME. IM SURE ILL NEVER GET A RESPONSE OR ANYTHING EVEN LOOKED INTO. BUT AT LEAST ITS JUST ONE MORE THING TO SHOW THE WORLD ABOUT NO RESOLVE AND NO ANSWER BACK.
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T-Mobile

Customer service issue
Reported by GetHuman996147
Aug 15th, 2018 - a yr ago
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Seen by 4 customers so far
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Items needed
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Last 4 digits of SSN
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Timeline
GetHuman996147 started working on this issue
Aug 15th, 2018 7:27pm
GetHuman996147 indicated the issue is not fixed yet.
Aug 15th, 2018 7:33pm
GetHuman996147 indicated the issue is not fixed yet.
Aug 16th, 2018 2:18pm