I was promised that my services would not get suspended and behold I try to make call t...

GetHuman-kayrulla's customer service issue with T-Mobile from August 2018

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The issue in GetHuman-kayrulla's own words
I was promised that my services would not get suspended and behold I try to make call this morning my services are disconnected. Called Tmobile explained everything customer tells me I have to make a payment in order to restore services. I explained to the representative that I spoke to another representative a couple days ago she said would put a hold on my account until the day I needed and that I had no worries. However, Tmobile sees this on my account in the notes history and they do not want to own up to there word and the notes that there representative promised where is the customer service or the customer commitment no where. Tmobile is the worst company I have ever delt with horrible customer service.
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Customer service issue
Reported by GetHuman-kayrulla
Aug 13th, 2018 - 7 mons ago
I have an issue with T-Mobile too
Seen by 5 customers so far
Similar issue to 1682 others
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Email address
Last 4 digits of SSN
Pin/Password on account
GetHuman-kayrulla started working on this issue
Aug 13th, 2018 2:18pm
GetHuman-kayrulla indicated the issue is not fixed yet.
Aug 13th, 2018 3:50pm