I am on auto pay monthly $** plus tax, etc., charges are billed to my credit card. For...

GetHuman-wandaray's customer service issue with T-Mobile from August 2018

Help with my T-Mobile issue
The issue in GetHuman-wandaray's own words
I am on auto pay monthly $** plus tax, etc., charges are billed to my credit card. For the *th time in **** I get a text from TMobile stating that my credit card has expired. I called and update my renewal date in June, my card never expired and my new expiration date is ******. Everytime I have called regarding this matter they charge to my card and it goes okay until the next month, so it is not getting updated on your end. I have had no service to my phone a couple of times until I realize I am not receiving any calls or texts, last month I was waiting for very important text. * Calling your numbers and call going to the Philliphines or wherever is not working. I guess my service will stop again tomorrow. Call me at ***-***-**** today and let me know if you can fix this problem permanently, I will not have any service again tomorrow!!!!!!! I was promised for sure last month that this would not happen again.
I want my credit card expiration date updated to ****** and this problem to stop. I do not have a landline so family cannot get in touch with me in an emergency.
Close to * yrs, this time. Spouse was customer for about ** yrs.
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How GetHuman-wandaray fixed the problem
set up acct. profile and edit and update expiration date of credit card.
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monthly auto pay account- lst year was good, this year very frustrating.
Customer service issue
Reported by GetHuman-wandaray
Aug 8th, 2018 - 8 mons ago
I have an issue with T-Mobile too
GetHuman-wandaray shared how to fix
Seen by 10 customers so far
Similar issue to 1575 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
GetHuman-wandaray started working on this issue
Aug 8th, 2018 6:14pm
GetHuman-wandaray shared this issue with friends on Facebook
Aug 8th, 2018 6:23pm
GetHuman-wandaray confirmed the issue is fixed. Hooray!
Aug 9th, 2018 9:45pm