Hi T-Mobile, my uncle got me an Alcatel One Touch Tablet branded by T-Mobile. I was abl...
GetHuman-akalonum's customer service issue with T-Mobile from May 2018
Help with my T-Mobile issue
First: share to improve GetHuman-akalonum's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-akalonum to get a T-Mobile rep on the line!
Always use the GetHuman Phone tocall T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-akalonum may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman-akalonum's own words
Hi T-Mobile, my uncle got me an Alcatel One Touch Tablet branded by T-Mobile. I was able to unlock it in Nigeria in order to use a local sim card. Here's the thing, I am unable to use the internet with my *G enabled sim card as the tablet has been *G locked by T-Mobile. I would love for you to unlock it so I can enjoy the benefits of *G internet speed. Here are the details of the tablet: Model Number: ****W*Android Version: *.*.**Baseband Version: M****AAAAANLYD****A.**Kernel Version: *.**.**-g***b*c*-*****-g*****d*android@tabletbuild*** Wed May ** **:**:** CST *****Build Number: B*R-UM**Thanks.
GetHuman-akalonum did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman-akalonum fixed the problem
We are waiting for GetHuman-akalonum to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.