Changed seat, paid for it, credit card texted me about accepted charge but seat was NOT...

GetHuman-vaesny's customer service issue with Swiss Airlines from August 2018

Help with my Swiss Airlines issue
The issue in GetHuman-vaesny's own words
Changed seat, paid for it, credit card texted me about accepted charge but seat was NOT changed . Told reason was that seat cannot be changed online and to call the service center.*My booking * is R****Z. My name is Victor Shaines and I and my wife Maxine have reservations with booked seat numbers **A and **B. *I noticed that **B has restricted leg room so I selected **A and **B and paid the $** each. Then I got the message about the seat was not changed. I am on hold now for *** minutes. Please call my cell *** *** **** . A very, very annoyed customer. This flight is for Viking River Cruise and I will be sure to tell them about the crappy customer service.
GetHuman-vaesny did not yet indicate what Swiss Airlines should do to make this right.
I have an issue with Swiss Airlines too
How GetHuman-vaesny fixed the problem
Call and do not get paid for seat.
Please help with my Swiss Airlines issue
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Swiss Airlines

Customer service issue
Reported by GetHuman-vaesny
Aug 11th, 2018 - a yr ago
I have an issue with Swiss Airlines too
Fixed
Seen by 7 customers so far
Similar issue to 25 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-vaesny started working on this issue
Aug 11th, 2018 3:14am
GetHuman-vaesny indicated the issue is not fixed yet.
Aug 11th, 2018 11:00am
GetHuman-vaesny indicated the issue is not fixed yet.
Aug 11th, 2018 11:00am
GetHuman-vaesny indicated the issue is not fixed yet.
Aug 11th, 2018 11:02am
GetHuman-vaesny confirmed the issue is fixed. Hooray!
Aug 14th, 2018 11:56am