I cancelled my premium subscription in December **** and successfully reversed the annu...

GetHuman3886134's Refund a Charge issue with SurveyMonkey from November 2019

Help with my SurveyMonkey issue
The issue in GetHuman3886134's own words
I cancelled my premium subscription in December **** and successfully reversed the annual fee for that year. However, I learned from my credit card company that repeated charges were made against my card in November **** and November ****.**I am unable to access my account because I no longer recall the credentials I used to set it up in the first place. The email associated with the account has been deactivated in February **** when I separated from my previous company. **The account I am referring to may be linked to the following details:*Account Name (on billing): Don Sebastian Cifra*Email (associated with account): *****@***.com**I demand a reversal of the charges for **** and ****

GetHuman3886134 did not yet indicate what SurveyMonkey should do to make this right.

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SurveyMonkey

Refund a Charge issue
Reported by GetHuman3886134
Nov 5th, 2019 - a year ago
Fixed
Seen by 5 customers so far
Similar issue to 2536 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman3886134 started working on this issue
Nov 5th, 2019 10:07am
GetHuman3886134 confirmed the issue is fixed. Hooray!
Nov 8th, 2019 10:37am

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