I have not heard from anyone - not fixed at all!

GetHuman-ericlwin's customer service issue with SurveyMonkey from August 2018

133 similar
0 following
Help with my SurveyMonkey issue
GetHuman-ericlwin's next move: talk to SurveyMonkey when they open.
SurveyMonkey's call center is closed now. We will send GetHuman-ericlwin a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-ericlwin's own words
I received an email and was asked if I was willing to help a puppy by taking a survey. I agreed to do so and filled out all the information requested. HOWEVER, when I was presented with the start of the survey, you presented me with EPIC Foundation as the default. I DID NOT agree to EPIC, I agreed to animal support and you tried to trick me into supporting social reform programs.**Why don't you offer the opportunity to select the charity BEFORE being presented with YOUR choice?
GetHuman-ericlwin did not yet indicate what SurveyMonkey should do to make this right.
I have an issue with SurveyMonkey too
How GetHuman-ericlwin fixed the problem
We are waiting for GetHuman-ericlwin to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get SurveyMonkey's attention and get better help faster. Tap below to get started.
Having SurveyMonkey issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ericlwin fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ericlwin
Aug 9th, 2018 - a yr ago
I have an issue with SurveyMonkey too
Seen by 6 customers so far
Similar issue to 133 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
GetHuman-ericlwin started working on this issue
Aug 9th, 2018 5:43pm
GetHuman-ericlwin indicated the issue is not fixed yet.
Aug 10th, 2018 6:57pm
GetHuman-ericlwin indicated the issue is not fixed yet.
Aug 10th, 2018 6:58pm