Supercell Customer FAQ

If your Clash of Clans account is locked, please refer to the appropriate recovery options in the game. There should be a process for account recovery, and it typically involves verifying your identity or contacting support through the in-game help section. Make sure to follow the instructions provided in the game for the most effective resolution.

We understand that losing access to your account can be distressing. If your email associated with your Supercell ID has been changed without your consent, it's important to follow the official recovery process. There is a link to the most up-to-date contact information right here on this page. Use it to reach out for assistance on recovering your account. Make sure to provide any necessary details to verify your account ownership.

If you have a negative gem balance in your Brawl Stars account, it may be a result of a technical issue or an error. To resolve this, we recommend checking for any pending transactions or issues related to your purchases. If the problem persists, please refer to the link for the most up-to-date contact information on this page to get assistance from Supercell. They can help you resolve issues regarding your account balance.

We recommend checking the in-game settings for any recovery options and ensuring your account is secured. If your account is linked to a Supercell ID, you may be able to recover it through that. For further assistance, there's a link to the most up-to-date contact information right here on this page that you are viewing.

If your email is not receiving the verification code, check your spam or junk folder as it may have been filtered there. Ensure that you are checking the correct email address you used during registration. Additionally, sometimes there can be a delay in receiving the email. If the issue persists, you may want to consider the possibility of using an alternative email address.