Hello good Morning. This morning when I joined the game and timha donated some troops...

GetHuman3762220's customer service issue with Supercell from October 2019

Help with my Supercell issue
The issue in GetHuman3762220's own words
Hello good Morning. This morning when I joined the game and timha donated some troops for tonight's war I was surprised by the news that my account had been banned. I entered the account of my * year old son and it was also written the same thing. I do not understand the reason for ban because it is saying that I used mod, bot or hacker and I do not use and never used anything to benefit in the game, always played fair me and my son and always did everything as the game and requested. Whenever I'm not playing my son plays and our partnership has always been clean. I don't know what method you use to know about hacking or something but one thing I guaranteed: I NEVER NEED TO USE ANYTHING TO TAKE BENEFITS IN THE GAME, since that's just you looking at my normal farm attacks and war, this last week I was using lavahound and balloon troops because of the event and as soon as it ended I was using troops that I usually use for war, because I already have the king and queen full to my level. I am available to take any questions you have and hope from the bottom of my heart that you do not throw * years my thrown clean in the trash. Any questions you can call my phone or contact me by email.

GetHuman3762220 did not yet indicate what Supercell should do to make this right.

How GetHuman3762220 fixed the problem
Yeah I contact them but nobody answer me, I contact by email because this is the only thing. I’m waiting for them and nothing
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Supercell

Customer service issue
Reported by GetHuman3762220
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman3762220 shared how to fix
Seen by 6 customers so far
Similar issue to 15644 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder

Timeline

GetHuman3762220 started working on this issue
Oct 14th, 2019 2:14pm
GetHuman3762220 tried contacting Supercell
Oct 14th, 2019 2:14pm
GetHuman3762220 reached Supercell customer support
Oct 14th, 2019 2:14pm
GetHuman3762220 indicated the issue is not fixed yet.
Oct 14th, 2019 2:14pm
GetHuman3762220 indicated the issue is not fixed yet.
Oct 14th, 2019 2:14pm
GetHuman3762220 confirmed the issue is fixed. Hooray!
Oct 14th, 2019 2:14pm

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