Game is stuck at start up screen saying downloading content but then a pop up window sa...

GetHuman2964408's customer service issue with Supercell from May 2019

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Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman2964408's own words
Game is stuck at start up screen saying downloading content but then a pop up window saying log in failed comes up. The app won't start the game and if it does the searching for connection (WiFi symbol) is constantly going and then kicks me out so I'm back to the start up screen again. I have uninstalled the app and re downloaded it and was able to log back into my account with my supercell ID but it hasn't changed anything. Am I doing something wrong here? Any feedback is appreciated, thanks.
GetHuman2964408 did not yet indicate what Supercell should do to make this right.
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Supercell

Customer service issue
Reported by GetHuman2964408
May 22nd, 2019 - a mon ago
I have an issue with Supercell too
Not resolved
Seen by 4 customers so far
Similar issue to 8509 others
0 customers following this
Timeline
GetHuman2964408 started working on this issue
May 22nd 10:53am
GetHuman2964408 confirmed the issue is fixed. Hooray!
May 23rd 10:30pm
GetHuman2964408 indicated the issue is not fixed yet.
May 23rd 10:30pm