My account was stolen by a scam artist I met in a new clan. He said he wasn't playing a...

GetHuman2952702's Hacked Account issue with Supercell from May 2019

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Before contacting them, items GetHuman2952702 may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2952702's own words
My account was stolen by a scam artist I met in a new clan. He said he wasn't playing anymore and I could play his acvount. He instructed me to little gearwheel and disconnect then he gave me a * digit code when i put that in he left the clan and it kick me from my account . When I try to log back in using my email *****@***.com it's says welcome back BrandonBohall** then request a * digit code to verify sent to email but when I read the email it says no Supercell ID is associated with that email. Please help me I have been playing my account * years and have spent thousands on playstore cards . The ID is BrandonBohall** and my e-mail is *****@***.com please please please help I feel so stupid getting scammed . I did notice of I uninstall and reinstall it says welcome back BrandonBohall** but then it's fast to request * digit code sent to my email and the email will read no suppercell ID is associated with that email either he changed the email or account ID. Do you have a way of disconnecting from him? I thought I was loggibgninto a different account buy I think it linked mine with His email and He stole my account please help me please

GetHuman2952702 did not yet indicate what Supercell should do to make this right.

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Supercell

Hacked Account issue
Reported by GetHuman2952702
May 20th, 2019 - 2 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 8424 others
0 customers following this

Timeline

GetHuman2952702 started working on this issue
May 20th, 2019 11:05am
GetHuman2952702 tried contacting Supercell
May 20th, 2019 11:07am
GetHuman2952702 indicated the issue is not fixed yet.
May 20th, 2019 4:03pm
GetHuman2952702 indicated the issue is not fixed yet.
May 20th, 2019 4:04pm
GetHuman2952702 indicated the issue is not fixed yet.
May 20th, 2019 4:13pm
GetHuman2952702 indicated the issue is not fixed yet.
May 20th, 2019 4:14pm
GetHuman2952702 indicated the issue is not fixed yet.
May 20th, 2019 4:26pm
GetHuman2952702 indicated the issue is not fixed yet.
May 20th, 2019 4:33pm
GetHuman2952702 indicated the issue is not fixed yet.
May 20th, 2019 4:35pm
GetHuman2952702 indicated the issue is not fixed yet.
May 20th, 2019 4:37pm
GetHuman2952702 indicated the issue is not fixed yet.
May 20th, 2019 4:40pm

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