My clan was hacked by an account called JSA zz and he joined asking if anyone wanted hi...

GetHuman1342657's customer service issue with Supercell from October 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1342657's own words
My clan was hacked by an account called JSA zz and he joined asking if anyone wanted his account and somebody said yes so they exchanged details and then changed somebodys name to JSA sambell* he started kicking everyone but the leader managed to kick him before too many people were kicked. If you could get this account removed of clash of clans it would be greatly appreciated. Thank you
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Supercell

Customer service issue
Reported by GetHuman1342657
Oct 14th, 2018 - a yr ago
I have an issue with Supercell too
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Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder
Timeline
GetHuman1342657 started working on this issue
Oct 14th, 2018 1:32pm
GetHuman1342657 tried contacting Supercell
Oct 14th, 2018 1:32pm
GetHuman1342657 reached Supercell customer support
Oct 14th, 2018 1:32pm
GetHuman1342657 indicated the issue is not fixed yet.
Oct 14th, 2018 1:32pm