Someone I don't know is using my account, they have complete access to it. I added my...

GetHuman-priincii's customer service issue with Supercell from June 2018

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The issue in GetHuman-priincii's own words
Someone I don't know is using my account, they have complete access to it. I added my account (TH*) to Supercell ID, but also by accident I added my Mini TH* to the same Supercell ID, now when I try to log in my TH* through the Supercell ID the TH* ends up loading instead always. I have both my password and gmail for my TH* but for some reason I can't load it. Because every time I try to log in with Supercell ID they request my Gmail, when I add my gmail they send me a code, I copy the code and then I put it to the Supercell ID code request. When I put in the code it says "YOUR TH* HAS BEEN FOUND, PRESS OK TO LOAD IT" when I press ok*confirm it is not my TH* that loads but the TH*. Can you please help me?*My TH*'s information is***V*LPCYYY*Name*J&Y *XP level ****Please can you help me?
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Supercell

Customer service issue
Reported by GetHuman-priincii
Jun 29th, 2018 - a yr ago
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Seen by 14 customers so far
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Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder
Timeline
GetHuman-priincii started working on this issue
Jun 29th, 2018 6:55am
GetHuman-priincii tried contacting Supercell
Jun 29th, 2018 7:00am
GetHuman-priincii could not reach Supercell customer support
Jun 29th, 2018 7:00am
GetHuman-priincii tried contacting Supercell
Jun 29th, 2018 7:02am
GetHuman-priincii indicated the issue is not fixed yet.
Jun 29th, 2018 9:48am
GetHuman-priincii indicated the issue is not fixed yet.
Jun 29th, 2018 9:51am
GetHuman-priincii indicated the issue is not fixed yet.
Jun 29th, 2018 9:51am