I keep asking... I’m on level **, and poof, it’s gone. Now I show two farms: one is my...

GetHuman724163's customer service issue with Supercell from May 2018

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The issue in GetHuman724163's own words
I keep asking... I’m on level **, and poof, it’s gone. Now I show two farms: one is my daughter’s, the other is LEVEL *! Where is my farm?! **I keep giving my information to be asked silly questions like the date of my first purchase. How would I know that? I can give you the credit card I’ve used to buy hundreds of dollars worth of optional goods.**I can give you my email, neighborhood, ID, name. I can confirm my LAST purchase.**Why did my account go missing? Why would it ever be replaced with level*?**Here’s my info again...**T*****@***.com which was connected to my FB. Nixon Tracy * is my name. Crown* is my ‘hood. **If I can’t get my farm back, I will reverse all purchases with American Express for goods not received. **Please don’t send me a canned answer with more questions. Please send useful information to get my farm back.**Tracy

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Customer service issue
Reported by GetHuman724163
May 28th, 2018 - 3 years ago
Seen by 6 customers so far
Similar issue to 567 others
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GetHuman724163 started working on this issue
May 28th, 2018 4:01am
GetHuman724163 tried contacting Supercell
May 28th, 2018 4:02am
GetHuman724163 could not reach Supercell customer support
May 28th, 2018 4:03am
GetHuman724163 shared this issue with friends on Facebook
May 28th, 2018 4:03am
GetHuman724163 indicated the issue is not fixed yet.
May 29th, 2018 8:26pm
GetHuman724163 indicated the issue is not fixed yet.
May 29th, 2018 8:28pm