Hi there, **I have sent numerous messages without response. My son and I have a few acc...

GetHuman-carterth's customer service issue with Supercell from May 2018

Help with my Supercell issue
The issue in GetHuman-carterth's own words
Hi there, **I have sent numerous messages without response. My son and I have a few accounts that we have played with over the years and spent hundreds of dollars on. We took about * months off and the other day, we accessed and started playing with them again. The problem? After signing into one, my son was notified that our main account (KingChristoph**) was banned for phishing! We don't know how to phish or hack or anything like that. Carter (my son) recently had his email account hacked into and I'm not sure if this has anything to do with that or not. Anyways, I can assure you that neither myself or Carter (who has access to my account with permission) can hack or phish or anything like that. **We need an explanation as to why our account was taken away from us. I have asked so many times and most of my messages have been ignored. When I have asked in the support app, the conversation either gets closed immediately or I get a nonsense response that does not answer my question. **Thanks,**Chris & Carter Erickson
GetHuman-carterth did not yet indicate what Supercell should do to make this right.
I have an issue with Supercell too
How GetHuman-carterth fixed the problem
We are waiting for GetHuman-carterth to fix the problem and share the solution with the rest of us customers.
Please help with my Supercell issue
Do you have a customer issue as well?
We can help you get Supercell's attention and get better help faster. Tap below to get started.
Having Supercell issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Supercell email you?
This email address isn't valid

Supercell

Customer service issue
Reported by GetHuman-carterth
May 19th, 2018 - 10 mons ago
I have an issue with Supercell too
Fixed
Seen by 6 customers so far
Similar issue to 70 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder
Timeline
GetHuman-carterth started working on this issue
May 19th, 2018 2:39am
GetHuman-carterth tried contacting Supercell
May 19th, 2018 2:39am
GetHuman-carterth could not reach Supercell customer support
May 19th, 2018 2:39am
GetHuman-carterth indicated the issue is not fixed yet.
May 19th, 2018 3:40am
GetHuman-carterth indicated the issue is not fixed yet.
May 19th, 2018 2:44pm
GetHuman-carterth indicated the issue is not fixed yet.
May 20th, 2018 3:56am
GetHuman-carterth indicated the issue is not fixed yet.
May 20th, 2018 5:20pm