Bereavement procedure and Forms needed

GetHuman-vivdray's customer service issue with SunTrust Bank from November 2020

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Before contacting them, items GetHuman-vivdray may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
The issue in GetHuman-vivdray's own words
I was and still am trying to close an account, to enquire about the account, to update my details, to speak to a member of staff ... HI, *First of all your Customer Service is hopeless!!!!! Non-existent! Frustrating is an understatement.*I need information for what to do in the event of a bereavement. WHY is this not available online??!*What's the procedure to close an account after your customer has died? The customer in this case is my brother. I'm dealing with his Estate from overseas.*I requested by email, by phone (no joy) and on this comment form in Nov **** for you to send me details and all the relevant forms. It is now April ****, and I am still waiting. That's * months!!! Get your act together! **Thank you.
There is absolutely no information available online *I need you to provide a contact number to call from abroad, to be answered by a real living member of staff
I would like and am still waiting since Nov **** for a staff member to answer my query in detail, for the bank to respond to my queries, for the bank to stop stealing my money with onerous charges debited from my account which I'm unable to stop! It is now April ****.
over ** years
Tried phoning, Tried finding a SunTrust address to write to, Tried sending an email
How GetHuman-vivdray fixed the problem

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SunTrust Bank

Bereavement
Customer service issue
Reported by GetHuman-vivdray
Nov 2nd, 2020 - 9 months ago
Not resolved
Seen by 21 customers so far
Similar issue to 561 others
0 customers following this

Timeline

GetHuman-vivdray started working on this issue
Nov 2nd, 2020 2:51pm
GetHuman-vivdray indicated the issue is not fixed yet.
Nov 3rd, 2020 3:26am
GetHuman-vivdray indicated the issue is not fixed yet.
Nov 3rd, 2020 3:48am
GetHuman-vivdray indicated the issue is not fixed yet.
Nov 3rd, 2020 3:50am