I ordered * foot long subs online. An Ultimate meatball, ultimate spicy Italian, cold c...

GetHuman1708183's customer service issue with Subway from December 2018

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The issue in GetHuman1708183's own words
I ordered * foot long subs online. An Ultimate meatball, ultimate spicy Italian, cold cut on Italian herbs & cheese ranch on the side. I received a regular meatball, regular spicy, and a cold cut on flatbread with ranch on it. I noticed the cold cut and went back to the store and had them remake it which they made me wait ** mins before remaking it. I went back home and me and my husband then noticed at that point our subs were not ultimate with the garlic cheese bread and was made with Italian herbs & cheese bread and the spicy was also missing the lettuce. I had to go back up there and at this point I was done and wanted my money back. They refused to take my subs back and told me I had to call corporate for the refund. So now I just want my refund for the subs that we didn’t get correct and since had to go get food at another restaurant. If I could enclose a pic of my food and the receipt I would. I do have pictures. **On a side note when I went up there to have the first sub replaced the lobby was closed. I knocked on the door and what looked like the employees friends were there hanging out and one unlocked the door to let me in. I’m not sure but I think that might be against company policy for them to be in there after lobby hours. I do know they weren’t there when I originally showed up to pick up my order and at that time the lobby had been closed for at least an hour already. Thank you in advance for helping me get this issue resolved. **The location I went to is:****** E * mile Rd*Eastpointe, MI ******Store number *******Order number is **D*D***-A***My phone number is(***) ***-****
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Subway

Customer service issue
Reported by GetHuman1708183
Dec 7th, 2018 - 6 mons ago
I have an issue with Subway too
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Seen by 6 customers so far
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Timeline
GetHuman1708183 started working on this issue
Dec 7th, 2018 5:10am