Couldn’t use my rewards dollars.

GetHuman-silentwo's customer service issue with Subway from June 2018

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The issue in GetHuman-silentwo's own words
Redeem my rewards ... I had $** on my subway rewards card and when I went to use them I wasn’t allowed to. The employee told me to email and see about getting them refunded because they were supposed to expire the day after I went. So I lost $** because the rewards don’t work properly. I have screenshots of the app saying I have my $** in points the day I went. What’s the point of saving up points if I’m denied when I go to use them.
They were going to expire and I’m out $** because they wouldn’t work
Giving me a $** reward card to cover the rewards I lost due to their system.
Been going for years. Liked the reward system before they changed it.
Was at subway for **mins just trying to pay. The employees there tried everything to make it work.
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Subway

Rewards tokens
Customer service issue
Reported by GetHuman-silentwo
Jun 30th, 2018 - a yr ago
I have an issue with Subway too
Fixed
Seen by 5 customers so far
Similar issue to 26 others
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Timeline
GetHuman-silentwo started working on this issue
Jun 30th, 2018 2:49pm
GetHuman-silentwo shared this issue with friends on Facebook
Jun 30th, 2018 2:50pm
GetHuman-silentwo indicated the issue is not fixed yet.
Jun 30th, 2018 3:53pm
GetHuman-silentwo indicated the issue is not fixed yet.
Jun 30th, 2018 3:56pm
GetHuman-silentwo indicated the issue is not fixed yet.
Jun 30th, 2018 5:21pm