I like it, I love it, I want another one just like it but without a pulled thread.

GetHuman-pburke's customer service issue with Stitchfix.com from June 2018

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The issue in GetHuman-pburke's own words
Exchange the sweater for one with a flaw. ... I love the navy and white hoodie sweater I received in my first delivery. I wore it for the second time yesterday and saw a pulled thread near the left pocket. I would like to exchange it for one without a flaw.
Exchange it for another one without a pulled thread or other flaw.
This was my first delivery.
This is my initial attempt.
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August Mist Florio Hooded Cardigan Navy size M
Customer service issue
Reported by GetHuman-pburke
Jun 11th, 2018 - 9 mons ago
I have an issue with Stitchfix.com too
Seen by 5 customers so far
Similar issue to 361 others
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GetHuman-pburke started working on this issue
Jun 11th, 2018 8:25pm
GetHuman-pburke indicated the issue is not fixed yet.
Jun 14th, 2018 6:45pm