Stitchfix.com Customer FAQ

To redeem your Stitch Fix gift card, log into your account, go to the "Account" section, and select "Gift Cards." Enter the gift card code provided. The amount will be added to your Stitch Fix credit balance.

You can generate a return shipping label by logging into your Stitch Fix account. Navigate to your order history, find the applicable order, and there should be an option to process a return and print a shipping label.

We're sorry to hear you're having trouble with your return label. Occasionally, problems with the barcode or the printing might cause this error. If you encounter an issue with your pre-paid, pre-addressed return label, you can print a new one directly from your Stitch Fix account. Go to the "Checkouts" section and select "Fixes". Then, click "Return Items", followed by "Print Return Label". Ensure to print it clearly. If you continue to have problems, we recommend trying a different post office or return drop-off location if possible.

Without access to individual client accounts, it's challenging to provide a specific reason for your charge. However, if you got two items in January, the cost might include the price for these two items and any styling fee. Stitch Fix charges a $20 styling fee per fix, which applies towards anything you keep from your box. The remaining balance could come from the cost of the items you retained from your fix. Prices for items vary, and your total is calculated based on the individual price of each piece.

If you've returned items to Stitchfix but the account you used for payment has been closed, it's advisable to contact your bank for assistance as soon as possible. Banks usually have a system for handling refunds to closed accounts. Unfortunately, Stitchfix can't redirect a refund to a different account after it's already been processed. If you can't resolve the issue with your bank, then you might have to seek professional advice about how to reclaim your money. It's always best to ensure your payment details are updated in your Stitchfix account to prevent issues with refunds.