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Steve Madden Customer FAQ

Top Answers & How-to Guides

What is Steve Madden's Phone Number?

The question we are asked most often is about how to talk to Steve Madden customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a price adjustment if an item goes on sale after my purchase?

Yes, you can request a price adjustment if an item goes on sale after your purchase. Steve Madden offers a price adjustment policy...
Ask any question you have about Steve Madden customer service, get an answer now.
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Order Management

How do I cancel or change my order?

To cancel or change your order, please contact our customer service team as soon as possible. Once an order has been processed and...
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Can I track my order?

Yes, you can easily track your order with Steve Madden. Once your order has been shipped, you will receive a confirmation email with...
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Can I request a price adjustment if an item goes on sale after my purchase?

Yes, you can request a price adjustment if an item goes on sale after your purchase. Steve Madden offers a price adjustment policy...
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Returns and Refunds

What is Steve Madden's return policy?

Steve Madden's return policy allows customers to return unworn merchandise within 30 days of purchase. The item must be in its original...
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How long does it take to receive a refund for a returned item?

The refund process for returned items at Steve Madden typically takes around 7-10 business days. Once we receive the returned item...
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Payment Methods

What payment methods are accepted on the Steve Madden website?

Steve Madden accepts various payment methods on their website to provide customers with convenient and secure transactions. Customers...
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Shipping Information

What shipping options are available?

Steve Madden offers various shipping options to meet customers' needs and preferences. We strive to provide timely delivery and a seamless...
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Do you offer international shipping?

Yes, Steve Madden offers international shipping to select countries. Customers can enjoy shopping the latest trends from Steve Madden's...
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Promotions and Discounts

Are there any promotions or discounts available?

Yes, Steve Madden frequently offers promotions and discounts to provide our valued customers with unbeatable deals on our stylish footwear...
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Sizing Assistance

What is the sizing chart for Steve Madden footwear?

The sizing chart for Steve Madden footwear can be found on our website. To determine the correct size, we recommend measuring your...
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Gift Cards

Are gift cards available for purchase?

Yes, gift cards are available for purchase at Steve Madden. Whether you're searching for the perfect present or simply looking to treat...
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Help me with my Steve Madden customer service issue

Ask any question you have about Steve Madden customer service. We will do our best to get you answers right away.
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