So I got these Articus * headphones for Christmas, we dont celebrate till January as we...

GetHuman1910543's customer service issue with SteelSeries from January 2019

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The issue in GetHuman1910543's own words
So I got these Articus * headphones for Christmas, we dont celebrate till January as we are Hungarian so i didn't open till today as we were busy with celebrating with family, and my computer says its installed and my the headphones part works but the mic doesn't pick up the sound, o have tried every troubleshooting thing I googled, i even tried a fresh install of windows, paid a tech specialist to take a look, & he says it has to be a pin or something is broken, & I'm really pissed because I was looking forward to using them so badly :(
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SteelSeries

Customer service issue
Reported by GetHuman1910543
Jan 6th, 2019 - 2 mons ago
I have an issue with SteelSeries too
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GetHuman1910543 started working on this issue
Jan 6th 9:27pm