While there was a sale on Elder Scrolls Online base game and Morrowind DLC along with c...

GetHuman2607551's customer service issue with Steam Software from March 2019

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The issue in GetHuman2607551's own words
While there was a sale on Elder Scrolls Online base game and Morrowind DLC along with collector bundles I purchased the item for my Mac, I have all the minimum requirements and some above the minimum requirement. However the game after multiple attempts over the course of three to four days would not load even though on my Steam account it says I have * hours played I have * hours played and about * days worth of watching a load bar. Since then I have tried multiple times multiple websites and forums contact steam Bethesda and zenimax and while all of them have been terrible in my opinion at treating their customers like humans at least zenimax and Bethesda finally got back to me and merely told me I had to reach Steam somehow. And now I know why there's so many negative comments on all the forms I've read before and after dealing with the steam website. Since I was unable to play the game and DLC that I purchased I decided to purchase a PlayStation * along with Elder Scrolls Online base game and Summerset upgrade to no longer have to deal with being ignored. My online accounts now have a specific email for gaming which is linked to my PlayStation account. My Steam account is linked to my personal email. My ultimate goal and original thought was a company would have no problem exchanging a product that a customer paid for from one platform to another. All I want is * have my game be able to be accessed on my new gaming email and since I haven't played it and I don't want to go through the trouble of trying to set it up again, it should not be an issue * do way with my PC Mac license to my order and use the money I already paid for a Playstation * copy.
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Steam Software

Customer service issue
Reported by GetHuman2607551
Mar 27th, 2019 - 22d ago
I have an issue with Steam Software too
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Timeline
GetHuman2607551 started working on this issue
Mar 27th 8:53pm