I bought atlas assuming the game will be as described. As soon as it came out I bought...

GetHuman1967971's customer service issue with Steam Software from January 2019

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The issue in GetHuman1967971's own words
I bought atlas assuming the game will be as described. As soon as it came out I bought it because of the lowered price, when i bought it not only I spent more than * hours in just the server list because they were saying the servers should be up but then when i finally managed to join the game didnt run properly and kept on crashing. According to steam i can't get a refund for it because i spent more than * hours in the game however I spent at least * hours waiting for the servers to come up and the developers would delay the launch of the servers.
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Steam Software

Customer service issue
Reported by GetHuman1967971
Jan 15th, 2019 - 9 mons ago
I have an issue with Steam Software too
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Seen by 6 customers so far
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GetHuman1967971 started working on this issue
Jan 15th 10:06am