My son has had a Steam Account for a long time. He got messaged a bunch of time from s...

GetHuman1653345's customer service issue with Steam Software from November 2018

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Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1653345's own words
My son has had a Steam Account for a long time. He got messaged a bunch of time from someone claiming to be a Steam employee, threatening him if he did not provide his gmail account password. Well, the account was hacked and now he has assumed that email as well as my son's Steam life. Is there any way someone can contact me about this? It is concerning that he was threatened, and he is obviously upset that his account was stolen. We spent a lot of money on steam cards over the past few years, and would like his items kept for HIM not this hacker. Please contact me at this phone number if possible ***-***-****. My name is Patricia Shea
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Steam Software

Customer service issue
Reported by GetHuman1653345
Nov 29th, 2018 - 9 mons ago
I have an issue with Steam Software too
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Seen by 2 customers so far
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Timeline
GetHuman1653345 started working on this issue
Nov 29th, 2018 3:49pm