Before contacting them, items GetHuman1653345 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1653345's own words
My son has had a Steam Account for a long time. He got messaged a bunch of time from someone claiming to be a Steam employee, threatening him if he did not provide his gmail account password. Well, the account was hacked and now he has assumed that email as well as my son's Steam life. Is there any way someone can contact me about this? It is concerning that he was threatened, and he is obviously upset that his account was stolen. We spent a lot of money on steam cards over the past few years, and would like his items kept for HIM not this hacker. Please contact me at this phone number if possible ***-***-****. My name is Patricia Shea
GetHuman1653345 did not yet indicate what Steam Software should do to make this right.
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