Product: Dragon Quest XI**After play for some hours in offline mode (no the steam offli...

GetHuman1518064's customer service issue with Steam Software from November 2018

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The issue in GetHuman1518064's own words
Product: Dragon Quest XI**After play for some hours in offline mode (no the steam offline mode, just w*o internet) and come back to play with connectivity,I started my game and the "Steam - Cloud Sync conflict" popped up, I pressed the "Upload to the steam cloud" to sync files, instantly after that,the window game closed and play it become impossible.**I followed all the recommended steps to solve that (integrity,cach* files etc..) but the issue is not there, nothing bad with the game installation in my device occurs.**Testing methods about the sync,I just unplugged the Ethernet cable, moved the folder with all .bak and .sav the files in %USERPROFILE%*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book********* and started the game, it loaded ok and I abled to play...without any saves. To force and resolve the sync conflict I played for a bit without connectivity and created a new savegame.**After that I plugged in another time the cable, started the game and "Upload to the steam cloud" popup appeared again, I selected this time "Download to this machine", once process ended I got exactly the same original, and corrupted,.bak and .sav files and the game crashed to load, meaning that the conflict is on the server side, because my client works as expected while try to start.**Exists any chance to have a restore from Valve to a more old savegame from cloud storage? Lose *** * hours is not a desired scenario...**I searched a lot of info and finded the following:**"If you run into issues with Steam Cloud you should check the log file located at %Steam Install%*logs*cloud*log.txt."**So, i attach here the cloud.log content:**--------------------------------*******-**-** **:**:*** *U:*:********** *AppID ** Init cache request complete******-**-** **:**:*** Starting sync job******-**-** **:**:*** *AppID ** Starting sync (init)******-**-** **:**:*** Starting sync job******-**-** **:**:*** *AppID ** Starting sync (download)******-**-** **:**:*** *AppID ** Need to download file sharedconfig.vdf******-**-** **:**:*** *AppID ** HTTP download for file 'sharedconfig.vdf' from host 'steamcloud-eu-ams.storage.googleapis.com' beginning. . .******-**-** **:**:*** *AppID ** HTTP download for file 'sharedconfig.vdf' from host 'steamcloud-eu-ams.storage.googleapis.com' - Success.******-**-** **:**:*** *AppID ** Download OK for file sharedconfig.vdf******-**-** **:**:*** *AppID ** Download complete, result OK******-**-** **:**:*** *U:*:********** *AppID ******* Init cache request complete******-**-** **:**:*** Starting sync job******-**-** **:**:*** *AppID ******* Starting sync (eval)******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).sav******-**-** **:**:*** *AppID ******* Eval complete******-**-** **:**:*** *U:*:********** *AppID **** Init cache request complete******-**-** **:**:*** Starting sync job******-**-** **:**:*** *AppID **** Starting sync (eval)******-**-** **:**:*** *AppID ******* Starting sync (eval)******-**-** **:**:*** *AppID **** Eval complete******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).sav******-**-** **:**:*** *AppID ******* Eval complete******-**-** **:**:*** *AppID ******* Running AutoCloud on launch. Looking for existing files to watch:******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).sav******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* AutoCloud done. Watching * files******-**-** **:**:*** *AppID ******* Running AutoCloud on exit. Looking for new and updated files******-**-** **:**:*** *AppID ******* Evaluating rule * with root*"WinMyDocuments" path*"My Games*DRAGON QUEST XI*Saved*SaveGames*Book*********" pattern*"*"******-**-** **:**:*** *AppID ******* Found * files that match C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book*****************-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).sav to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak to the cloud******-**-** **:**:*** *AppID ******* AutoCloud complete******-**-** **:**:*** Starting sync job******-**-** **:**:*** *AppID ******* Starting sync (upload)******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* Need to upload file My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).sav******-**-** **:**:*** *AppID ******* Upload OK for file My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak******-**-** **:**:*** *AppID ******* Upload complete, result OK******-**-** **:**:*** Starting sync job******-**-** **:**:*** *AppID ******* Starting sync (eval)******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).sav******-**-** **:**:*** *AppID ******* Eval complete******-**-** **:**:*** *AppID ******* Running AutoCloud on launch. Looking for existing files to watch:******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).sav******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* AutoCloud done. Watching * files******-**-** **:**:*** *AppID ******* Running AutoCloud on exit. Looking for new and updated files******-**-** **:**:*** *AppID ******* Evaluating rule * with root*"WinMyDocuments" path*"My Games*DRAGON QUEST XI*Saved*SaveGames*Book*********" pattern*"*"******-**-** **:**:*** *AppID ******* Found * files that match C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book*****************-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).sav to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak to the cloud******-**-** **:**:*** *AppID ******* Persisting file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak to the cloud******-**-** **:**:*** *AppID ******* AutoCloud complete******-**-** **:**:*** Starting sync job******-**-** **:**:*** *AppID ******* Starting sync (upload)******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* Need to upload file My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).sav******-**-** **:**:*** *AppID ******* Upload OK for file My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak******-**-** **:**:*** *AppID ******* Upload complete, result OK******-**-** **:**:*** Starting sync job******-**-** **:**:*** *AppID ******* Starting sync (eval)******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).sav******-**-** **:**:*** *AppID ******* Eval complete******-**-** **:**:*** *AppID ******* Running AutoCloud on launch. Looking for existing files to watch:******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).sav******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* Watching file C:*Users*Ike*Documents*My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* AutoCloud done. Watching * files******-**-** **:**:*** Starting sync job******-**-** **:**:*** *AppID ******* Starting sync (eval)******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* Need to upload file My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).sav******-**-** **:**:*** *AppID ******* Eval complete********-**-** **:**:*** *U:*:********** *AppID ** Init cache request complete******-**-** **:**:*** Starting sync job******-**-** **:**:*** *AppID ** Starting sync (init)******-**-** **:**:*** Starting sync job******-**-** **:**:*** *AppID ** Starting sync (download)******-**-** **:**:*** *AppID ** Need to upload file sharedconfig.vdf******-**-** **:**:*** *AppID ** Download complete in build list******-**-** **:**:*** *U:*:********** *AppID ******* Init cache request complete******-**-** **:**:*** Starting sync job******-**-** **:**:*** *AppID ******* Starting sync (eval)******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********Data(***).sav******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Saved*SaveGames*Book**********System(***).bak******-**-** **:**:*** *AppID ******* File is in sync My Games*DRAGON QUEST XI*Sav...

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Steam Software

Customer service issue
Reported by GetHuman1518064
Nov 7th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 3833 others
0 customers following this

Timeline

GetHuman1518064 started working on this issue
Nov 7th, 2018 6:18pm