My sons account was hacked. He had the same email password as his account.**The hacker...

GetHuman838416's customer service issue with Steam Software from July 2018

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The issue in GetHuman838416's own words
My sons account was hacked. He had the same email password as his account.**The hacker went in and change the phone number number (we saw that when logging into his Email account).**How do we recover this? His user name is**rockmover****His Email is *****@***.com**We have change the email password, so that should be secure. But we obviously can not change his steam password or log in.**The ORIGINAL phone number ending in ** is still valid. Can we use this? ** Sincerely,**David Kruse**P.S. he have several purchases, we can verify the all as needed. **Please let me know what we can do to validate this!
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Steam Software

Customer service issue
Reported by GetHuman838416
Jul 1st, 2018 - a yr ago
I have an issue with Steam Software too
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Items needed
Email on Account
Game Name
Game Version Type
Name of Account Holder
GetHuman838416 started working on this issue
Jul 1st, 2018 4:32am
GetHuman838416 confirmed the issue is fixed. Hooray!
Jul 5th, 2018 5:29pm