I have suspended my fibre broadband at another location. Problem is collecting the devi...

GetHuman722562's customer service issue with StarHub from May 2018

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The issue in GetHuman722562's own words
I have suspended my fibre broadband at another location. Problem is collecting the device. Am I able to collect it myself or StarHub tech has to collect it? I do not have access to that location. I have been asking for them to return it but those people staying there refuse to. **Though it has been suspended, is it possible for them to tap into other residents’ internet? I’m addressing this issues because I do not want to be liable for their wrong doing. (If any)**I am planning to relocate from other location to my current one. I have been calling StarHub many times.
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StarHub

Customer service issue
Reported by GetHuman722562
May 27th, 2018 - 6 mons ago
I have an issue with StarHub too
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Seen by 2 customers so far
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GetHuman722562 started working on this issue
May 27th 11:14am