SCS, Pain, Only fixed on St Judes Time

GetHuman3385818's customer service issue with St. Jude Medical, Inc. from August 2019

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The issue in GetHuman3385818's own words
Get an adjustment or another program added because the ones they have set are not covering the areas of pain I need the most help with! ... Reps for my scs insist I wait * weeks minimum in between adjustments*won't meet with me to make a new program for me even though I KNOW the stimulator is NOT covering the areas of MY pain! *BURST SPINAL CORD STIMULATOR FROM ST JUDE MEDICAL. Is this really policy?? I want tomknow proper procedure and I want to be able to have the scs adjusted as much as and when Ineed it done until it is right!
Being told I need to wait because it takes time for the system to adjust is B.S. I know my body, I know my pain, and I know the stimulators. I have had one before. I am the one in pain, not them! I feel they just can't be bothered.
I want them to treat me like I matter, like they understand and can empathize with my pain. I expect them to do their job and adjust the scs until my pain is under control.
I haven't been a customer long. I just got the implant * weeks ago. I expected them to be able to meet with me when I needed them to until we got the stimulation areas covered.
I have called * different techs once a week for * weeks and have been told to give it more time. Finally I am scheduled for NEXT week, so I have * more week of theory nothing has changed.
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St. Jude Medical, Inc.

Burst Spinal Cord Stimulator, St Jude Medical
Customer service issue
Reported by GetHuman3385818
Aug 7th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 19 others
0 customers following this


GetHuman3385818 started working on this issue
Aug 7th, 2019 4:58pm
GetHuman3385818 indicated the issue is not fixed yet.
Aug 7th, 2019 9:10pm
GetHuman3385818 indicated the issue is not fixed yet.
Aug 8th, 2019 2:26am
GetHuman3385818 indicated the issue is not fixed yet.
Aug 9th, 2019 2:42am
GetHuman3385818 indicated the issue is not fixed yet.
Aug 9th, 2019 2:44am

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