On March *i went to the club and someone stole my phone ..I did not have a lock on my p...

GetHuman4857357's Dispute a Charge issue with Square from May 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4857357's own words
On March *i went to the club and someone stole my phone ..I did not have a lock on my phone so the person or ppl who stole my phone got into my cash app and sent themselves *** in three separate transactions.when I noticed the transactions I contacted my bank to file a dispute .the bank credited me my money but now have revoked it cause y'all say I sent the money I need myself when I did not.i filed a police report I even contacted the two number y'all sent to my bank as evidence..one of those numbers were not in service and the other number that person did not know me are have a clue what I was talking about.i stoped using cash app after this happened cause I was concerned how they got into my cash app and it's supposed to be protected by a password..Your evidence said that I benifited from those three transaction and that I received merchandise I never ever recieved any type of service from that person because I ever authorized the payment.i have tried calling square I have tried getting a code but because I do not have an account with y'all anymore I could not get a code..this is unfiar what has happened to me .and your company along with the bank have allowed me to be victimized twice because of your decision..your evidence also said that I sent pervious transactions to that person but if you and the bank did a good investigation you would have seen that I had never did business with that person. The only transactions that were done with that person was when they stole my phone and my information cans got in to cash app.Now I have to file a law suit against you the bank and the ppl who stole my money ..y'all are acomplicises to the person who stole my money because square and the bank helped that person get away with theft..This did not have to get this far if everyone would have done a great job of reviewing ALL the evidence.i have told this same thing over and over my side of the situation never altered it has remained the same

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Square

Dispute a Charge issue
Reported by GetHuman4857357
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 3534 others
0 customers following this

Timeline

GetHuman4857357 started working on this issue
May 22nd, 2020 2:53pm