My name is Jacob Lepine and I have ordered FINAL FANTASY* VII REMAKE - *ST CLASS EDITIO...
GetHuman4630742's customer service issue with Square Enix from April 2020
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My name is Jacob Lepine and I have ordered FINAL FANTASY* VII REMAKE - *ST CLASS EDITION about a year or so ago. I had gotten email to kindly asking that I update my payment method by ****-**-** **:** or they would be forced to cancel my pre-order. Which I had done so and completed and got an email saying it was verified and my order number is ******** and as so it drew the money from my account but every time I go on the website to see my order on my account, your website, it says I don't have it and also I haven't received my package yet as well. I just have been waiting a really long time for this game and paid a lot of money and I would just like a conformation that its on its way or if there is some kind of issues, and if there is some kind of issues, I want to know, so I can do anything in my power to get this resolved as quickly as possible, please and thank you!
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