My name is Jacob Lepine and I have ordered FINAL FANTASY* VII REMAKE - *ST CLASS EDITIO...

GetHuman4630742's customer service issue with Square Enix from April 2020

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The issue in GetHuman4630742's own words
My name is Jacob Lepine and I have ordered FINAL FANTASY* VII REMAKE - *ST CLASS EDITION about a year or so ago. I had gotten email to kindly asking that I update my payment method by ****-**-** **:** or they would be forced to cancel my pre-order. Which I had done so and completed and got an email saying it was verified and my order number is ******** and as so it drew the money from my account but every time I go on the website to see my order on my account, your website, it says I don't have it and also I haven't received my package yet as well. I just have been waiting a really long time for this game and paid a lot of money and I would just like a conformation that its on its way or if there is some kind of issues, and if there is some kind of issues, I want to know, so I can do anything in my power to get this resolved as quickly as possible, please and thank you!

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Square Enix

Customer service issue
Reported by GetHuman4630742
Apr 13th, 2020 - a year ago
Not resolved
Seen by 27 customers so far
Similar issue to 102 others
0 customers following this
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Timeline

GetHuman4630742 started working on this issue
Apr 13th, 2020 4:45pm
GetHuman4630742 indicated the issue is not fixed yet.
Apr 14th, 2020 5:08pm
GetHuman4630742 indicated the issue is not fixed yet.
Apr 14th, 2020 5:11pm
GetHuman4630742 indicated the issue is not fixed yet.
Apr 14th, 2020 5:48pm
GetHuman4630742 indicated the issue is not fixed yet.
Apr 14th, 2020 6:00pm
GetHuman4630742 indicated the issue is not fixed yet.
Apr 14th, 2020 6:01pm
GetHuman4630742 indicated the issue is not fixed yet.
Apr 14th, 2020 6:08pm
GetHuman4630742 indicated the issue is not fixed yet.
Apr 14th, 2020 6:08pm