On November *rd **** my grandson and I went to the Walmart at *** concord commons pl. i...
GetHuman1899374's customer service issue with Sprint from January 2019
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The issue in GetHuman1899374's own words
On November *rd **** my grandson and I went to the Walmart at *** concord commons pl. in Concord NC to purchase an LG Stylo * phone. A Sprint franchise salesman walked up to us an informed us Walmart was out of that phone model, but he had one at his desk. My Grandson wanted to use Straight Talk prepaid plan, but the Sprint salesman said he had a better plan, and could sell my grandson the phone on an installment plan of ** dollars a month for ** months to build up his credit report. The salesman asked for my grandson's ID but he did not have his wallet, so he ask for his birth date. My grandson was only ** years old, and the sale should have stopped there. Sprint does not allow anyone under ** years old to have an installment account, but the salesman did not tell us that. The salesman said if I would sign for him he could get the phone that day, and when my grandson had his ID we could go by any Sprint store and have the account put in his name. A Total Lie! The salesman did not give us a copy of the contract, only a cash register receipt for the down payment and tax on the phone. He did not tell us we only had ** days to return the phone and cancel the plan. We carried the phone back when we found out my grandson could not have an installment plan ** days later, but the salesman would not take the phone back. he told me if I would go to a Sprint store and pay the phone off and cancel the contract we could use other carriers. Another Lie! Sprint phones only use Sprint plans. Even after cancelling the contract I'm still getting bills from Sprint. Please help. I will be glad to turn in the phone for a refund.
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