Sprint Customer Service Issues

I am facing a significant family crisis and have reached out to various agents for assistance. Some have been helpful, while others have not listened to my situation. Due to my husband's terminal illness, we have multiple outstanding payment arrangements. Currently, we are at MD Anderson, and the doctors have given him only a month to live. It is crucial that our services remain active as our phones are our only means of communication with our children and family. I recently made a $[redacted] payment, which was all the money I had, with the hope of extending the payment until the 9th. I acknowledge that the chat agents may have limitations in helping me, but I am sincerely requesting that a note be added to my account requesting a 24-hour extension before any disconnection occurs, so I can seek assistance from a family member in resolving this issue.

After my iPhone's accidental swim in antifreeze, I encountered a frustrating ordeal trying to regain account access with Sprint. Despite providing all necessary identifiers, the 2-step verification process became a barrier due to my submerged phone. After a series of unhelpful transfers and misinformation, I was directed to visit a Sprint store for a new phone. Feeling unheard, I ultimately had to seek replacements for both my iPhone and iPad due to the damage caused. If anyone has further assistance or information beyond the apologies received, please contact me via email.

I have been overcharged on my bill. Additionally, my preowned iPhone 6s was stolen, and I have been paying insurance for it every month. We also had an iPhone 8 Plus that we intended to return, but we never received the return kit despite it supposedly being sent a few times. When I reported the stolen iPhone 6s, I was informed that the iPhone 8 Plus could be turned in under my account. Initially, I thought this would be temporary until I received another preowned 6s, but now I am being charged for the unwanted iPhone 8 Plus as well. This has led to an unexpectedly high bill, which I have never experienced during my 3 years with Sprint. If this situation is not resolved, I may need to switch to a different carrier.

I am experiencing issues with receiving bills for a phone number that I do not own. I have spent hours trying to resolve this matter. There seems to be a problem with getting in touch with a live representative on your end. Even after finally reaching someone after an hour, the call was disconnected before the issue was resolved. Please do not just ask me how to solve the problem again. Please ensure the billing is directed correctly and improve the phone service to allow customers to speak with a representative effectively.

I'm having issues with my account deactivation at the local store. I was supposed to owe $[redacted], but nothing has been done as promised. My account is under Henry L Johnson with Sprint number [redacted]. They are calling the wrong number [redacted], instead of [redacted], causing more problems. I was supposed to receive payment cards for my old phone bill, but due to delays, it was too late, resulting in a loss of $[redacted]. Additionally, a corporate discount promised through my job was never applied. I want to return my phones, pay what's required, and resolve this matter. I understand I might not receive what was initially promised, but I seek a fair resolution without further issues.

Recently, I've encountered a problem with my iMessage group chat. Although the other four members, who all have iPhone 8 Plus devices, can communicate with each other as well as with the member who has an Android device, I am unable to send or receive messages in the group when the Android user is included. This issue seems to be specific to my device, as it has only just started happening. Despite having MMS and iMessage activated on my phone, I'm receiving "message failure" notifications. I used to be able to chat with everyone in the group, including the Android user. I'm seeking assistance to resolve this problem so that I can once again send and receive messages from all members of the chat.

I recently financed a phone from your company, a Note8. I have paid for the phone in full and have switched carriers, so I am no longer with Sprint. I attempted to sell the phone on Swappa.com, but they informed me that the EMEI number shows the phone is still financed, preventing me from listing it on their site. They requested that I start a web chat with you to verify the phone's payment status. I need a screenshot of the chat showing my question about the phone's financing status, your confirmation that the phone is paid in full, and the EMEI number of the phone. Could you please assist me with this? Thank you.

I canceled my secondary phone service on the contract on Friday, November 30th. I double-checked my details with customer service to verify they were correct. I was assured that I would receive a confirmation email which I never got. I was also told that a prepaid return shipping box for the equipment would be sent but have not received it within the timeframe stated. I want to emphasize that I confirmed my Name, Address, Phone Number & Email with the customer service rep multiple times to ensure accuracy. Despite this, the actions promised have not been carried out. I would appreciate an explanation and guidance on this matter. User: M. Taylor 2 Orange Lane Ridgefield, CT [redacted] [redacted] [redacted]

Account Number: [redacted]31 Account Holder: Justin L. PIN Number: [redacted] I was the secondary phone on the contract and canceled my service on Friday, November 30th. My details are as follows: Margaret T. 2 Orange Lane Ridgefield, CT [redacted] [redacted] Mrdaboo@[redacted]. I confirmed my information with customer service three times to ensure it was accurate in your system. After canceling, I was supposed to receive an email confirmation, which I did not get. Additionally, I was informed that a prepaid return phone box would be sent to my home within 3-5 business days, but I have not received it. I reiterated my Name, Address, Phone Number, and email address to the customer service representative three times to verify that all details were correct. Unfortunately, none of the assurances given by your representative have been fulfilled. I am seeking clarification and guidance on this matter.

My phone has been disconnected for the third time due to an issue with Sprint claiming I owe $[redacted] to Asurion. Despite being assured no fees were owed for a replacement phone, they still billed me. I returned the phone as instructed and have proof that Asurion received it since they emailed me about the device. They sent me the replacement back in August, months ago. Despite multiple calls to Sprint, no one has looked into this error. I'm seeking to have the charges removed that Asurion incorrectly applied around mid-July to August [redacted]. I have documented phone calls and emails, and have spoken with various representatives, including Tabatha Burrell from Asurion.

My phone has been disconnected for the third time by Sprint due to a $[redacted] charge from Asurion. Despite being assured that there would be no fees for the replacement phone they sent, I received the phone, returned the defective one, and even got an email confirming they received it for repair. The replacement phone was sent me months ago, possibly in August. I have contacted Sprint for the past two months to address this issue, but no one has taken any action. Resolution: Remove incorrect charges from Asurion (around mid-July to August [redacted]). I have documentation of calls and emails, including interactions with various representatives. The last contact was with Tabatha Burrell from Customer Satisfaction/ Office of the CEO at Asurion, reachable at [redacted] or [redacted] for voice and [redacted] for fax.

My phone has been disconnected for the third time. Sprint claims I owe $[redacted] to Asurion. I was assured multiple times that no fees were due for the replacement phone they sent me. I returned the defective phone, and they acknowledged receiving it through an email about the repair process. Asurion sent the replacement several months ago in August. Despite contacting Sprint for the past two months to address the issue, it remains unresolved. I seek to have the erroneous charges from Asurion removed, dating back to mid-July to August [redacted]. I possess documentation of phone calls and emails exchanged with numerous representatives, including Tabatha Burrell from the Customer Satisfaction/Office of the CEO at Asurion, reachable at [redacted] or [redacted].

I had a negative experience at your Lynbrook store. I was considering upgrading with Sprint and was unsure about staying. When I inquired about phones, the staff member offered me a free iPad. I specifically asked if there would be no monthly charges, and she confirmed it was a free gift. Additionally, she added Hulu without me requesting it. Even after double-checking about the iPad not affecting my bill, I am disappointed in this situation. I have been unable to reach their support hotline, and I plan to visit the store tonight. I hope to resolve this issue without having to escalate it further. My interactions with Zeatilla F. at the Lynbrook store were unprofessional.

I donated my old phone at the Sprint dealership and requested the salesperson to delete my information before giving it to the recipient. Unfortunately, upon checking later, I discovered that my data was not removed. The recipient is inaccessible, making it challenging for me to retrieve the phone and have my information erased at the store. Before escalating this issue to management, I wanted to seek advice here. My name is Maurice Mason, and you can contact me at [redacted].

It has been very frustrating dealing with Sprint in the past few years. No matter how many times I reach out, nothing seems to go right. After being a customer for 14 years, I recently tried to upgrade my iPad. Unfortunately, I faced issues with the first replacement I received, which was refurbished and not functioning well. To make matters worse, when I called to upgrade, I found out that the agent had mistakenly added a new line instead. Now, I am worried about the new iPad I received and suspect it might also be refurbished because of the problems I am already experiencing after only using it for a short time. Each time I contact Sprint, I receive conflicting information, and the unresolved issues keep piling up from the past two years.

My 12-year-old son received birthday and early Christmas money from his grandpa around a month ago. He recently purchased a smartphone off Craigslist in Salisbury, NC, but unfortunately, the device has been reported lost or stolen by the seller and is blacklisted. He had saved up to activate it on Sprint or Straight Talk, but now he's unable to use it. I'm hoping Sprint can assist in unblocking the phone so he can finally use it. The phone is a Samsung Galaxy Note 8 with the IMEI number [redacted][redacted]. There's a service that claims they can fix the IMEI for $[redacted], but I believe he shouldn't have to pay for something he already bought. It's disheartening that someone would do this to a child. Any help on resolving this issue would be greatly appreciated. Thank you and Merry Christmas.

I received an automated call this morning stating I am overdue on a bill for a new account but I have not yet received a bill for it. The call mentioned that my service will be canceled if not paid today. When I inquired about the bill a week and a half ago, I was placed on hold by three different associates. Now, I am receiving threatening calls about the service being terminated today. This approach is not how I typically handle my bills; I prefer to receive and then pay them promptly. I would appreciate a call back from a supervisor or someone in charge promptly. My previous attempt to resolve this with a customer service representative was frustrating as I got placed on hold multiple times and was eventually disconnected. This level of service is not acceptable to me. Thank you, I am expecting a call back soon. ~K. Harney~

I bought an iPad 9.7 for $99.99 on a 24-month installment plan and was initially satisfied. However, when I received my bill, I noticed an additional $40 charge for insurance that I did not agree to. Despite trying to resolve it with customer service and the store, I was told I couldn't cancel it as it was past the 14-day return window. The salesperson and manager seemed unaware of this issue. As a loyal Sprint customer for 20 years, I believe this situation is fraudulent and am requesting a resolution. I am disappointed in this experience and expect Sprint to address it properly. It's frustrating to be in this situation and I trust Apple wouldn't approve of such practices. You can reach me at [redacted] or on my cell at [redacted]. - M. Gagnon

Regarding my issue, I contacted customer service on Sunday to request the disconnection of phone number [redacted] [redacted] 92 52. I have just checked, and the phone is still active despite my request. This has resulted in unexpectedly high charges that I made clear to my niece as the phone is currently in her possession. I informed the representative to disconnect the service immediately, yet it seems that it was not done. The phone service is under my name, and I urgently request for it to be disconnected without further delay. I am disappointed by the lack of action taken after my request. I am considering seeking legal advice due to this situation. Once the disconnection is completed, I will no longer need to worry about this issue. Please disconnect phone number [redacted] [redacted] 92 52 promptly. Thank you and have a great day.

I have repeatedly requested call logs for my Sprint phone numbers, but have only received bills from the Philippines call center. Unlike Verizon and Xfinity Wireless, Sprint has failed to provide the call logs after six weeks of asking. The incoming numbers to my cell phones from December [redacted] to the end of my contract in [redacted] are crucial, but Sprint has only sent bills without the call log details. Despite spending over $35,[redacted] with Sprint, I have not received the necessary information. Specifically, I require the incoming call records for account number [redacted]19 associated with the phone numbers: [redacted], [redacted], and [redacted] 86 [redacted]. I do not need the billing breakdown but urgently need the call log details as promised in my conversation with Von and Victor.