Sprint Customer Service Issues

I recently bought an iPhone 7 three days ago and have encountered various issues with it. Despite being assured at the Sprint store and by your chat sales representatives that I could only obtain a pre-owned iPhone 7 through the $12 per month for 18 months program as an existing Sprint customer, I've been experiencing service disruptions. After purchasing the phone, I learned that iPhone 7 problems require Apple's assistance, leading me to set up an appointment with them for a possible repair that might take at least 2 weeks. I feel let down by my experience, especially since I've been with Sprint since [redacted]. It's disappointing to discover that the iPhone 7 has known issues that were not disclosed to me. I'm frustrated with the lack of support and want nothing more than a properly functioning phone that I paid for.

Hello, I am Randy L. and I need assistance with my Sprint account issue. Last November, I got a new phone and added a line as advised by the associate, Reggie, at the North Myrtle Beach South Carolina Sprint store. However, my bill increased to $[redacted], including unexpected charges. Despite contacting the store manager, Aaron, multiple times and using Sprint chat, the issue persisted. Finally, a helpful online assistant corrected the errors, removed the unwanted line, and promised to credit $74 to my account, bringing my bill back to $[redacted]. I am frustrated by the poor customer service I received. I hope to resolve this matter promptly to avoid canceling my service. Thank you for your attention.

On November 3, [redacted], my grandson and I visited the Walmart located at [redacted] Concord Commons Pl. in Concord, NC, with the intention of purchasing an LG Stylo 4 phone. A Sprint representative from a nearby store approached us, indicating that Walmart was out of stock but he had one available. Despite my grandson's initial preference for a Straight Talk prepaid plan, the Sprint representative suggested a different plan with monthly installments aimed at building credit. When asked for my grandson's ID, he didn't have it on him, so he provided his birth date. Unfortunately, given that he was only 16, the sale should have ceased, as Sprint doesn't allow individuals under 18 to have installment accounts, which the representative failed to mention. To expedite the process, the representative proposed that I sign on behalf of my grandson to secure the phone that day, with the understanding that we could later transfer the account to his name at a Sprint store upon presenting his ID. Regrettably, this turned out to be inaccurate information, as we discovered after 15 days when we tried to return the phone due to the age restriction. The Sprint representative declined the return and encouraged us to pay off the phone at a Sprint store to switch carriers, which also turned out to be false, as Sprint phones are only compatible with Sprint plans. Even after cancelling the contract, we continue to receive bills from Sprint. Your assistance in resolving this matter and facilitating the refund process would be greatly appreciated.

I've been a loyal Sprint customer for two decades. Unfortunately, I faced signal issues in my home office recently. Despite four months of attempts to resolve the problem, I had to switch carriers. To facilitate the switch, I paid $[redacted] to pay off my phones for transfer to AT&T. I've contacted Sprint numerous times, and they assured me the phones are unlocked. They even provided unlock codes, but AT&T claims they are invalid. Now, I'm left with costly phones that are incompatible with either network. Regrettably, my next steps involve reaching out to AmEX to dispute the charges and lodging a complaint with the FCC. This situation is frustrating, and I'm disappointed it has come to this.

I am an IRS employee and was expecting my check on the 23rd of January [redacted], but it won't arrive until the 25th. For more information, IRS employees can visit a page on the IRS website with updated questions and answers. It covers frequently asked questions and provides additional resources. The Senate passed a bill (S. 24) ensuring furloughed federal employees get paid for missed time once the shutdown ends, allowing them to use leave if required to work. The House also approved a bill, with the president's support, providing back pay and a pay raise for federal workers. Additionally, legislation was introduced in both chambers to protect federal workers and contractors affected by the shutdown from eviction or creditor actions. The Federal Employee Civil Relief Act, introduced by Sen. B. Schatz and Rep. D. Kilmer, aims to safeguard workers impacted by a shutdown.

Internal Revenue Service (IRS) Resources For IRS employees seeking information, the IRS website offers a useful page with updated questions and answers. The section covers frequently asked questions and provides various resources. To visit the page, click here. Recent Congressional Actions The Senate passed bill S. 24, which ensures furloughed federal employees will receive their missed pay once the shutdown ends, permitting the use of leave for those working during a shutdown. The House and the president are also in support. Moreover, the House approved the Financial Services and General Government appropriations bill (H.R. [redacted]), mirroring last year's Senate bill. This includes a proposed 1.9% pay raise for federal workers and back pay for those affected by the shutdown. Yet, the Senate has not addressed any legislation for government reopening. Furthermore, a new bill introduced in both chambers aims to protect federal workers and contractors struggling due to the shutdown from landlords and creditors. The bill allows impacted workers to take legal action against creditors or landlords violating these protections. The Federal Employee Civil Relief Act, presented by Sen. Brian Schatz (HI) and Rep. Derek Kilmer (WA), is designed to support workers through this difficult time.

Dear Community, There are IRS resources available for employees on the IRS website, offering updated questions and answers along with a resource section. Additionally, the Senate recently passed a bill (S. 24) ensuring furloughed federal employees will receive back pay promptly after a shutdown, and allowing leave for those required to work during the shutdown. The House also passed the Financial Services and General Government appropriations bill (H.R. [redacted]) with a 1.9 percent pay raise for federal workers and provisions for back pay. Furthermore, bills have been introduced in both chambers to protect federal workers and contractors affected by the shutdown from actions by landlords and creditors. The Federal Employee Civil Relief Act aims to offer safeguards in such situations. Best regards, [Initials]

Since I was contacted by the accounting office, I was informed that I could add extra lines to my account and that my monthly bill would decrease from around $[redacted]-$[redacted]. I have the iPhone Forever plan with unlimited everything. When I visited the Sprint store in Hiram, I encountered an issue with my phone and was without it for about 2 weeks. I added a second line for Shawnetta Miner to help with my business, but she ended up taking the phone for several months without my consent. She committed fraud on my bank account and changed my Sprint account password. Sprint seemed unhelpful when I reported the issue and allowed her access to my account information. Even after involving law enforcement and paying to retrieve the phone, it was eventually stolen. When I reported the theft to Sprint and Assurion, they claimed they couldn't track it. Despite being with Sprint for over a decade, I have faced numerous challenges including falling behind on payments due to my late wife's illness and passing. I have dealt with theft and property damage, including ongoing issues with the city. I've received erroneous calls about a supposed past due account ending in "69," a number I never had. Reviewing my statement, I noticed discrepancies where I was signed up for three lines without my consent and had promotions declined without my knowledge.

I have arranged to pay my bill and additional funds to cover past dues. As a social security recipient, my payment came early last month, but I am still waiting for this month's payment. Typically, I receive it on the 4th Wednesday, sometimes a bit early past the 4-week mark. Even though I made payment arrangements with your business office, I haven't received my payment yet. I pay my bill in full every month once I receive my funds, usually between the 20th to the 25th. I fell behind once due to relocating to a different costly city. I need my service restored until I receive my payment to meet my obligations. I've been paying in full but only getting 2 weeks of service, which isn't a suitable solution. I am eager to resolve this issue, but I only receive my payment once a month.

I have been attempting to cancel my Sprint account, but I am encountering difficulties. Despite owning my devices outright and not being under contract, I am struggling to end my service before the upcoming billing cycle. Every representative I interact with through chat or over the phone seems insistent on persuading me to stay by adjusting my bill. I have already switched to a different provider and just want a straightforward cancellation. Sprint appears to be attempting to retain me against my wishes, a tactic driving many customers away. The pushiness and lack of concern for customers until they decide to leave is disheartening. Please assist me in cancelling my account before the new billing period commences on 2/27/19. If you indeed keep records of phone conversations, I urge you to review my calls to your company from the number [redacted]. The situation feels absurd, reminiscent of a prank or hidden camera show illustrating Sprint's customer service practices.

I had been a Sprint customer until last year, and I was dissatisfied with the service I received. After switching to another carrier, I attempted to address my overdue balance by proposing a payment plan with Sprint. However, I found it challenging to afford their services due to being an indigent disabled individual living on a fixed income. Despite my efforts, I encountered unhelpful service at the Stapleton store when I tried to resolve the issue. After negotiating a payment arrangement, $77.00 was mistakenly withdrawn from my card on February 24, [redacted], and later $[redacted].00 on March 1, [redacted]. I reached out to Gerardo at the store, who agreed to refund the money but failed to do so promptly. I am hoping for a resolution to this situation and request a refund of $[redacted].00 to ease my financial burden. I will be speaking with Gerardo again and reaching out to Sprint to seek assistance in resolving this matter. Thank you for your cooperation.

I am having issues with Sprint not acknowledging a resolved identity theft dispute in my name. Despite two investigations confirming it was fraud, they continue to send bills to dispute. The initial mistake also has my name misspelled. The bill is now overdue, and it has been 10 years since the account was opened without my consent. I urge Sprint to review their records and cease sending this matter to collection agencies. I do not want my credit history impacted by a situation that has been proven as fraud twice. The decisions made should be accurately reflected in my credit report. I don't want my credit score to suffer due to poor record-keeping and neglect of the legal process in handling fraud issues.

Credit issues: We have experienced ongoing problems with Sprint despite resolving our escalated plan. Due to these issues, we have been classified as high risk, even though the credit department raised our spending limits. Unfortunately, when trying to add 2 iPhone XR’s to our plan, we are still asked for down payments higher than originally agreed upon. Late payments, account suspensions, and reconnects have all been results of Sprint's failure to adhere to terms. Despite being informed that we would qualify for promotional offers after resolving disputes, we are not receiving the promised benefits. We have sought assistance from online support, phone customer service, and even in-person at a corporate store, but have not received the help we need. We are reaching out for assistance.

As a new customer from the start, I had reservations about returning to this company. Unfortunately, after giving it another chance, I regret my decision. Initially, I struggled to reach anyone who could locate my phone purchases and set up new accounts. The phones were delayed due to unexpected clearances. Despite being assured there would be no activation fees after multiple hours on the phone and in chats, the phones didn't arrive on time. Fortunately, my neighbors retrieved them. When I tried to cancel the activation, I faced difficulties. I requested a job to be added to my account for savings and was promised credits for activations fees and poor customer service, but nothing has been applied yet. None of the promises made to alleviate the frustration of this situation have been upheld, causing me to reconsider staying with this company.

I am experiencing ongoing issues with my LG5 phone regarding missing text messages and delays in receiving multimedia messages. Despite deleting pictures to free up space, the problem persists. I spoke with Hector, who mentioned sending a new phone if the problem persists, but I have not received any follow-up. I also believed an upgraded tower would resolve the issue, but it has not. I am considering switching to Infinity service due to the inconsistency. Please contact me at [redacted] or [redacted] to address and resolve this matter promptly.

I recently bought a Surface Pro LTE and have been trying to connect it to my phone without success. Despite spending an hour at one of your stores with technical support, no one could explain why my phone cannot detect the Surface Pro LTE. I keep receiving an error message about needing a "SIM PIN2," which is confusing. Even though I have a SIM card in the device installed by the Sprint store, the connection is not working. A third-party technician suggested that Sprint should link the IMEI number from the Surface Pro LTE to my phone to resolve this problem. As a Real Estate agent, I need them to function together without Wi-Fi, but I am unable to achieve this due to issues with Sprint. I would appreciate any assistance you can provide.

I upgraded to a Galaxy Note 9 on March 7th in Warner Robins, GA, and relocated to Tampa, FL on March 15th. Unfortunately, I am experiencing limited to no cell signal at my new residence. On the 16th, I visited a Sprint store to return the phone, but they advised me to return when the store manager was available. Upon my return, they couldn't process the return and directed me to contact customer service. Despite calling customer service on Monday and Tuesday, they were unable to assist with the return as the phone was purchased at a retail store. When I inquired about mailing the phone back to the store, they informed me it was not possible. With my 14-day return period ending tomorrow, I seek assistance from Sprint to accept the return of the phone as I am unable to use it due to the signal issues.

My phone wouldn't charge, so they advised me to remove the battery, which I couldn't do. I visited a Westminster MD store yesterday, and I was informed that I needed to pay $93.00 for a replacement. The person helping me was unhelpful and seemed disinterested. When I tried to select a new phone, he said they were all the same and didn't show me any options. He also said they couldn't transfer my contacts when I return on Wednesday. The customer service in that store was lacking. The staff appeared unengaged and didn't make an effort to assist me properly. I've never had such an unpleasant encounter with someone who is supposed to be knowledgeable. I just want someone competent to transfer my contacts and restore my Facebook on Wednesday. Thank you, Lorena Latimer.

While in Poland, my phone service suddenly stopped working. I informed Sprint before my trip to avoid such issues. In the Czech Republic for the past four days, everything was fine. Upon entering Poland, my phone lost all connectivity. I urgently need my phone to reach my Airbnb host and tour guide. This situation has left me feeling extremely frustrated. I implore you to resolve this matter promptly. I'm reaching out via my tablet on a café's Wi-Fi. If you cannot activate my phone remotely, please contact me via email at [redacted] Thank you, David Harper.

I recently purchased a GPad from the Sprint store in Sanford, NC. The morning after buying it, I received inappropriate group text messages with offensive language and racial remarks from unknown numbers, indicating the device might have been used previously. I returned the pad to the store, and after a few attempts, the issue persisted despite their efforts. Despite visiting the store four times, they refused to refund the purchase. Customer service suggested visiting a corporate store, but they also couldn't provide a solution. Frustrated after 14 years with Sprint, I will be canceling my service. Although they credited $[redacted] towards my bill for the pad, I ended up paying an additional $99. The customer service experience in Sanford was disappointing, with unhelpful phone support encounters. I requested a supervisor but never received assistance, leading to my decision to part ways with Sprint.