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The issue in GetHuman1957974's own words
I've been a sprint customer for almost * decades, went into a store just asking questions about adding a line. Told kendra the attendant I would talk with my wife and see what we could do. Kendra called and left a message later that day saying she could get us another line plus free tablet, speaker and sprint drive and my total bill would b considerably less per month. We we elated because our bill was too high anyways. Upon arrival the assistant store manager Joseph cooksey then took our payoff money and approved the deal. We signed a contract which I have in my email. The next day that called to tell me they did it wrong and when he ran the numbers, I would only be saving ** bucks a month. He thn admitted to wanting till next day instead of calling us right back in to fix this problem. I am pretty darn upset and have been loyal to sprint for years....I dont feel like an important customer and am weighing my options all together now, which has never happened before. Please contacted me to see if there is anything else you can to to help ty Robery Summitt
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