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The issue in GetHuman-cranethr's own words
Peter R Crane**** west Palm Aire Drive*Pompano Beach, FL ****** ***********-***-**** *****@***.com** Re: Sprint Service Complaint* Sprint Acct ***********Dear Sirs,*Once again it is time to consider a different cell phone provider because of Sprint’s marketing practice of offering more to gain new customers, than to focus on keeping “long time loyal” customers. Although I been with Intel*Sprint since its inception, my sister, who is with another carrier, can get a better arrangement then I with Sprint. It appears that every ** to ** months my bill for three phones automatically increases. *Due to the increasing downward trend of service provided by Sprint, I decided in June of **** to terminate my long standing relationship with Sprint, and move to another provider. I contacted the Sprint Cancellation Department on June *, **** to cancel my Sprint service. I reached a Sprint rep named Osha Marie in the Oregon Cancellation Dep’t (interaction * I**********) who proceeded with efforts to keep me as a sprint customer, as follows:**.*Change my “Everything Data-Shared ****” plan since ****, to the “Unlimited Freedom” plan @ $***.** per month (as a long time customer) instead of the regular $***.** rate for * lines.**.*Lease a Galaxy S** for $**.** instead of the regular $**.** for ** months.*In less than ** months my bill increased $**.** to $***.** for the “unlimited Freedom” plan.*Four months ago, Sprint told me there were no promotions for valued customers, but that a number *of promotions are on the horizon for long time customers like me. I was given a four month credit and told to check back within four months. *Today I spoke with rep Halle and a supervisor Steve the Charlotte, NC office, interaction * *-*********, who were very professional, but repeated the same story as though out of the same script, ”no promotional for long time customers at this time”. Discussions with Sprint reps remain non responsive to my experience, nor does Sprint seem to care about retaining long time customers. They are more interested in attracting new customers who will soon be disappointed with the Sprint service that continues to decline.*Makes no business sense to gain * new customer and lose * veterans who will not recommend Sprint.*Another long time customer leaving Sprint.*Peter R. Crane ***-***-**** *****@***.com
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