Sprint Corporate Care Customer Service Issues

My ongoing problem with Sprint has lasted for several months, mainly tied to my phone plan. Initially, we were informed we had 24 months to buy out our iPhone 7 while keeping our grandfathered unlimited plan. However, Sprint later changed this to 18 months without notifying us. After buying out the phone, we were unexpectedly switched to a premium unlimited plan without consent, costing us more. Despite requesting a downgrade to the lower plan, we were not charged correctly. Moreover, we were enrolled in a protection plan without permission, which staff claimed to remove but incorrectly billed us for. Throughout these issues, Sprint store employees have been discourteous towards myself and my mother, speaking condescendingly and rudely. We hope to resolve these problems promptly, or we may seek a different service provider. Thank you.

I am currently facing an issue with my iPhone 6 being locked by Apple. They require proof of purchase to unlock it, but I purchased the phone in Salinas, California, and now live in Raleigh, North Carolina. I have tried obtaining proof of purchase online unsuccessfully. Apple suggested that Sprint could provide the necessary proof for unlocking the iCloud on my phone. The phone in question is an iPhone 6 with the number [redacted], previously used by my daughter who now has an iPhone X from Sprint. I kindly request assistance in obtaining the proof of purchase required to unlock the phone. Thank you for any help you can provide.

I canceled my services due to consistent issues such as billing discrepancies and poor service quality. I switched to TMobile but am now facing challenges regarding the outstanding balance from my previous provider. I have already made a partial payment and am attempting to pay the remaining balance, but I have encountered unprofessional behavior from the financial services team. Despite being directed to reach out to them, I have not received any assistance. I am currently being threatened with collection action even though I am actively trying to address the payment. I am seeking resolution by speaking directly with Corporate Headquarters to resolve this matter promptly.

My phone has not been working properly for months. Among our 7 lines, mine is the only one with issues. Even inside the Sprint store, my phone is constantly roaming, preventing me from making or receiving calls and texts. I have tried various troubleshooting steps provided by customer service without success. Despite having offered a box for home use, I do not need it as I already have wifi at home. The problem persists while I'm traveling between clients, where I only visit local areas. One agent even assumed I traveled abroad, but that is not the case. My job requires me to have a functioning phone to check emails. As a temporary solution, I had to purchase a phone from a friend for $50 and pay an extra $40 monthly for service. I refuse to upgrade or let any other member on the plan do so until this issue is resolved promptly.

I have been a Sprint customer since [redacted] and up until now, I have been satisfied with the service. However, my recent experience at the Sprint outlet in Tradition, Port St Lucie, Florida, has left me extremely disappointed. I was misled about upgrading my phone costs, resulting in an increase in my bill. Additionally, I was charged for an Apple Watch version 3 instead of the 4 I thought I was getting. I was also given two free phones that I am now being charged for monthly, despite not needing them. As someone who has worked for reputable companies like Apple Inc., I am appalled by the fraudulent practices at this location. I intend to raise awareness about this issue and explore legal options. Sprint should address these unethical practices before it affects their reputation and profits. Tiffany F.

I attempted to cancel my account at the Toms River, NJ store but was informed they could not process it there. The representative provided a phone number (1-[redacted]) for assistance. During the call, there was an issue with a security question since it had been a long time since we were with Nextel. After a disagreement, I requested to speak with a supervisor and have been on hold for over half an hour. This customer service experience with Sprint is disappointing. We've previously had billing problems with them switching to email bills without sufficient details. I want to close the account due to financial constraints and unused services on the plan. I will hang up soon and await Sprint's response and consider legal action if necessary. Respectfully, J. C. Picone - J. Picone

On November 14th, I contacted customer service to inquire about returning two unactivated phones and closing our account. Although aware that it was beyond the 2-week return window, as the phones were never used, I hoped we wouldn't incur penalties. The representative advised me that a decision would be made within 3 to 5 business days. As the 5th day, the 21st, passed without a response, I reached out to customer service again. After consultation, they confirmed I could return the phones to a Sprint store without fees. During my visit to the store, there was a delay as they contacted customer service. Ultimately, I was informed I must pay a cancellation fee. I plan to dispute this charge until it's reviewed by a different department. The store receipt shows an amount due of $[redacted].00, with a lease tender of -$[redacted].00.

Hello, I am hoping that the recipient of this message is from the corporate team. In my business, customers can directly call the division president, but your company only offers email communication. While the Sprint CEOs benefit from customer payments, the customer service and sales reps work hard to retain customers. Despite Sprint's claim to honor veterans, they did not provide proper support to a Vietnam veteran living with me. It appears Sprint profits from vendors like Samsung and Apple based on sales volume. My family switched to Sprint, but despite paying hefty deposits, the service quality has been disappointing. I expect a call and a replacement for my uncle's defective phone by Monday, 11/19/[redacted]. Your corporate team owes its job to frontline staff who keep the business running. Please honor your commitments and address these issues promptly. Thank you.

My plan just expired recently, and I was informed that switching to another plan would raise my monthly bill by $60 to $70. Despite speaking with several Sprint representatives, I have been unable to find a comparable option to what I had before. My experience with Sprint has been filled with financial disputes since my first bill. Every month for seven consecutive months, I spent over an hour on the phone with Sprint trying to resolve mistakes on their end. Even after that issue was fixed, the cost of my LG V30 upgrade was higher than initially quoted. Only after contact with Sprint corporate was the issue resolved. Now, facing a significant increase in my bill, I am considering switching carriers despite enjoying my LG V30. It seems unfair that loyal customers like myself are faced with such steep price hikes. While I appreciate Sprint and my phone, I may have to make the difficult decision to switch providers. It would be beneficial if loyal customers were offered better deals rather than increased costs for similar plans. I hope Sprint can address these concerns and provide more affordable options for loyal customers like me. Feel free to contact me for further feedback. Thanks.

On September 28th, I contacted Sprint to discuss purchasing a new phone and was informed there were no promotions for individual lines. However, a representative in Nicaragua offered me an iPhone 8 Plus for $19 instead of the original $29. Unfortunately, this was not reflected on my account. After speaking with Carl on October 9th, a $15 monthly credit for 24 months was promised, resulting in a bill of $41.39 per month. Despite receiving a higher bill in November, subsequent calls have not resolved the issue. I have been waiting for a callback for 9 days, with no documentation found today. The ongoing lack of resolution and difficulty reaching a manager have been frustrating, compounded by speaking to representatives in different countries. I request a thorough review of all calls and documentation to honor the agreed-upon rate.

Good morning, I have been a Sprint customer since [redacted]. I just purchased 3 Samsung phones and spoke with one of your representatives this morning. He asked if I would like to set up auto-pay. This is the first time I have heard of auto-pay as a Sprint customer. I feel like I may have lost money because your representatives did not inform me about auto-pay. It is disappointing as a long-time customer. I hope this matter can be addressed properly. It is unfair not to inform customers of potential savings. I appreciate your prompt attention to this matter. Thank you.

On 11/15/16, I received a call from the Sprint store on North Lindbergh regarding a computer glitch linking two lines to my phone. They urgently requested me to visit the store to resolve the issue to avoid double charges. Despite a long day and a sick toddler, I rushed to the store. Upon arrival, I was informed I needed an additional $[redacted] deposit or I couldn't leave with my phone. Feeling embarrassed and inconvenienced, I asked to speak to the manager but was denied. With no extra money, I felt stranded and had to seek help from my family. The situation worsened as the store closed, leaving me alone with my child and employees. The supervisor, Dominique, explained they could only fix the issue with the physical phone. Despite questioning the need for two contracts, I was met with rigid policies and poor customer service. Feeling humiliated, I contacted the Better Business Bureau and plan to involve the consumer protection agency. I demand my phone back and adherence to the original agreement with Sprint, along with compensation for the distress caused by this ordeal.

I recently contacted your customer service over the phone regarding being wrongly charged $10 for HD streaming that I had previously canceled. Despite being promised a switch to the Unlimited Plus Plan and a $20 credit, my plan was not updated, no credit was issued, and I was charged again for HD streaming. After two unsuccessful attempts to cancel, I am now seeking a refund for this month's entire bill and to be billed correctly for the Unlimited Plus Plan. Additionally, I am requesting a $40 credit due to the inconvenience of having to address this issue multiple times. It has been frustrating trying to remove HD streaming from my bill for three months with no success. If this matter is not resolved promptly and accurately, I will be forced to switch providers. I have had a poor experience with Sprint's customer service and their billing practices.

I am extremely frustrated! The phone line for my daughter with autism was supposed to have been closed in April, yet we were charged $30 for the last 8 months due to this error. Despite the call being recorded, the supervisor did not review it. I spoke with a representative and a floor support rep, but neither offered an apology or showed any understanding. When I addressed this with the supervisor, he only offered a partial refund of $60 instead of $[redacted], claiming that I should have disputed the charges within 60 days. He denied any further assistance and falsely claimed there was no higher authority to escalate the issue to. I find this treatment appalling. I never received any statements and trusted the initial representative's assurance in April, which now feels like my mistake. The supervisor's denial of a corporate contact is deceptive. This experience has convinced us to consider leaving Sprint, as it seems they are indifferent to customer concerns.

I transferred my Sprint account to Amber Y. in October. The Sprint store in Wilmington, Ohio assured me I could switch to any carrier as I had paid off my phone and declined Sprint's services. After several weeks and contacting customer service, I was informed the transfer would be completed on November 12. However, checking today, my phone is still on the Sprint plan, now with a bill over $[redacted]. Prior to the transfer, my account was current. Amber and I signed the transfer agreements and were told everything was settled. I expressed my frustration to customer service about the delay and the contradictory information from the store in Wilmington. I made it clear that I won't pay this bill due to the assurances given. I am exploring legal options if Sprint fails to resolve this promptly. Please honor the transfer agreement, cover the $[redacted].44 bill, and finalize the account change as promised. Amber is unable to access the account as it was not transferred as agreed upon initially. I no longer have a Sprint number and I am not receiving any notifications.

On July 28, [redacted], I switched my phone service from Sprint to my employer's company, reducing my lines from 4 to 2. Despite canceling 2 lines and porting the remaining 2, I have faced issues with Sprint. Initially, I was informed a final bill would take 45 days. However, the following month, I was erroneously charged from my bank account by Sprint. After rectifying this, I was assured a final bill would be sent. Yet, to my surprise, I received a past due notice dated Oct 29, [redacted], demanding $[redacted].72 and threatening collections, causing further distress when Sprint attempted unauthorized withdrawals. Despite my efforts to resolve this, I have not received a final bill crucial for my new carrier's reimbursement. I seek resolution from Sprint Corporate, as contacting customer or account services has proven unproductive. I require time to await my new carrier's reimbursement processing without undue pressure stemming from Sprint's delays. Best regards, Benjamine Y. Sprint account: [redacted]89

We were previously paying around $[redacted] a month for our bill. When I added an iPad to the account, I encountered numerous problems with the bill and was unable to reach management. Despite being promised the iPad for $4.16 a month with a $10 unlimited data plan, my bill increased by $[redacted]. This additional charge includes $30 for coverage, $30 for service, and taxes. I am seeking assistance to reduce my bill and address feeling taken advantage of. I have tried to schedule a call with management but have been put on hold multiple times and ultimately disconnected.

I was a Sprint customer and encountered issues throughout my entire experience with them. The customer service department was unhelpful. I am disputing my bills as phones were returned, and my account was canceled in July when I switched to a new provider offering to cover my early termination fees. Despite informing Sprint of this, they have passed my case to the collection department even for the disputed bills. The information regarding the problems on my bills is not being recorded accurately in their system. I have informed the collection agency, who advised me to reach out to Sprint. After spending over 3 hours on the phone with Sprint today alone, I have not made any progress and have been continuously transferred from one person to another. The situation has caused me great frustration, and I hope to have this matter resolved promptly.

I signed up for a Sprint Flex lease, and the sales representative in India assured me that my monthly phone payment would be $12 after the first two months, as the down payment would be spread out. However, when this did not happen, I contacted customer service. They informed me that a promotion was not applied during sign-up. My case was supposed to be escalated, but the subsequent call I received was unpleasant and contradictory. The agent stated I had agreed to pay $31 monthly for the phone, contrary to what was initially communicated. When I requested the call to be reviewed, I was asked to pinpoint the specific conversation. After finding the call details, I was informed that I needed a subpoena for further review. The language barrier and misinformation from the customer service representatives based in India have caused confusion and frustration. Sprint should ensure their communication matches their customers' expectations in America.

When I signed up for my Sprint flex lease, I was informed that the first two bills would be $31 each, to cover part of the phone cost, spread over two payments. The salesperson mentioned my monthly bill for the iPhone 8 would be $12. However, upon reviewing the flex agreement, I noticed that it states a $31 monthly bill for the rest of the contract. Despite contacting various representatives multiple times, I experienced confusion and inconsistency. One representative mentioned a missed promotion during my initial purchase, which was recorded. She assured me the matter would be escalated. However, a subsequent call with a different representative left me feeling frustrated. He requested a specific call to reference but then advised me to acquire the call records through a subpoena. This seemed unhelpful and resulted in further confusion regarding dates of my calls.