Sprint Corporate Care Customer Service Issues

I have been a Sprint customer for over 10 years. I leased an iPad mini nearly 3 years ago for $27 a month. Today, I visited the Sprint office in Philadelphia to pay off the iPad as I was informed it would be $[redacted]. The representative stated I could not pay it off and that there is a new law in Pennsylvania which requires me to return the iPad instead of paying it off. I find this situation unfair as I was not made aware of this law and I believe if I pay for it, I should own it. I am frustrated with the lack of communication and transparency from Sprint. I am considering involving my attorney and canceling my service. The constant runaround and high costs have pushed me to this decision.

I recently signed up for an American Airlines mileage bonus promotion after switching from another airline. Unfortunately, I have yet to receive the promised miles in my account despite receiving a registration number AAD-[redacted][redacted]. When I contacted customer service, I was enrolled in a senior program without my consent and still did not receive my miles. Despite numerous complaints, the issue remains unresolved with conflicting information about my eligibility for the program. Case numbers [redacted]2 and [redacted]6 are associated with my complaints. Could you please provide me with the appropriate contact information to escalate this matter to someone who can effectively address and resolve this situation?

I have been working with your company's corporate team to update my account due to unexpected life changes. Unfortunately, I am struggling to meet the payment schedule due to my paydays. Despite efforts to communicate, the frequent phone number changes make it challenging to reach the right department for assistance. Today alone, I spent over an hour trying to resolve a phone issue and escalate it to corporate level. The experience with the collections department has been frustrating as they seem rude and have language barriers that affect the quality of service. Requiring a deposit when I consistently pay my bill at the end of each month seems unreasonable. I hope for a more respectful and efficient process for loyal customers. Corporate representatives have been helpful, but the payment and collections department's approach feels harsh and unyielding. A customer-focused approach with flexibility can lead to better outcomes for both parties.

I have been with Sprint for 12 years now. Recently, I discovered some discrepancies in my billing after paying off my iPhone 6S Plus. Initially, Sprint changed my contract from a purchase to a lease without my consent, resulting in increased charges. Despite providing evidence that the phone was owned, they insisted it was leased. Following discussions with their representative Christina, I was initially offered to pay back the overcharged amount without any additional compensation. Despite my objections, they refused to further negotiate. When I returned all my leased devices as I closed my account, Sprint claimed one device was not received, even though I provided evidence of its return. Their handling of my account and billing has left me feeling mistreated and frustrated. I plan to report their unethical practices to the BBB due to their financial and fraudulent behavior.

I have been in the hospital since August and am having trouble locating my phone bill. I spoke with Sprint on my tablet, and they assured me my phone wouldn't be disconnected if I paid $50 by this Friday. However, they ended up turning it off and are now asking for a different amount to turn it back on. I have already arranged a payment plan with the Sprint representative I spoke with.

I am experiencing difficulties with Sprint withholding my phone for 2-3 days despite settling all outstanding payments. After being a Sprint customer for nearly 16 years, I decided to switch to another provider. Despite speaking with numerous Sprint representatives and supervisors, I have not been able to resolve this issue and have encountered rude behavior and hang-ups. Sprint is holding my paid-off phone for 24-48 hours, stating they won't release it. I have since switched to T-Mobile and am concerned about being charged by Sprint for these days. I am reaching out for assistance in unlocking my phone from Sprint.

I encountered an issue with my account showing as past due when it was actually current. After a 45-minute call with customer service, they assured me the problem was fixed, and I could go to the Sprint store to make purchases. Despite this, when I arrived at the store, the past due balance was still there, preventing me from buying what I needed. After two hours wasted, customer care called and asked me to return to the store to resolve the issue. However, after waiting for over an hour on the phone and being redirected multiple times, I expressed my frustration to a supervisor. Even after spending 8 1/2 hours trying to sort out the problem, I was told that I still couldn't get what I needed due to Sprint's mistake. I feel disrespected and disregarded after this experience and would appreciate immediate assistance.

I am highly concerned about the lack of transparency and honesty in Sprint's actions towards us. Being a former CLEC executive, we strongly suspect that Sprint is involved in illicit activities that obstruct customers from transferring their mobile service to another CLEC. The disruption in our phone service has severely impacted our business operations, and we are experiencing significant financial losses due to Sprint's unethical behavior. Sprint's untrustworthiness is evident in their failure to assist loyal customers like us. Having extensive experience in the telecom industry, we are well-versed in the PUC regulations and available choices for consumers and businesses. Unfortunately, it seems that pursuing legal action may be the only recourse for former Sprint customers in situations like ours.

I have been a loyal customer of Apple and Sprint since [redacted], but I am now facing a frustrating issue. After a factory reset, Apple locked the activation on my iPhone and is requesting a receipt to unlock it. However, the original phone was damaged, and Sprint replaced it through Assurion without providing a receipt with the necessary IMEI number. Despite providing a receipt from Assurion showing the refurbished phone sent as a replacement, Apple is still unwilling to unlock the device. The Sprint store indicated they cannot help as it is not their responsibility to provide the needed information. We have been loyal customers, owning multiple iPhones and Androids with Sprint, spending $[redacted] monthly. The current situation is unacceptable, leaving me with a non-functional phone. If a resolution is not reached soon, I am considering switching to another carrier. I believe Sprint should offer assistance to long-term customers like me. Your help in addressing this issue is appreciated. Regards, CJ

I visited a store to review my bill as I noticed I was being charged for a device I had returned upon upgrading it. Store staff directed me to contact customer service, and after reaching out, the first representative offered me an extension but overlooked the issue. I insisted on speaking with a supervisor, who explained that though the charge was on the bill, the system automatically credited the account for it. When I inquired about the credit not reflecting on my account, the supervisor mentioned it was there but not visible to me, despite the bill totaling the charge. The confusion stemmed from the payment for completing the 12-month upgrade being applied to my account instead of the phone cost during the upgrade. Unfortunately, the agent failed to acknowledge the double charge or take any action to address the issue.

Hello, I recently upgraded my phones with Sprint about two weeks ago. I encountered issues with returning my old phones to the warehouse on time, even though I traded them in when I upgraded at the store. On the day of the upgrade, I left the store with the new phone, but it wasn't activated. When I contacted Customer Service, they were unable to assist me promptly, causing inconvenience as I had to go back to the store to activate my phone. This experience has made me regret being a Sprint customer after five years. In addition to this, I have been facing network problems with frequent service outages, preventing me from making calls even though my bill is up to date. When I reached out to customer service for help, both the representatives and the supervisor seemed unsure of how to address my concerns. I was disappointed to not receive the discount from a promotion Sprint was running at the time.

My mother has a Sprint account with three of us on the family plan. Initially, she ensured all phones had insurance. However, when my daughter's phone malfunctioned, Sprint claimed that particular phone lacked insurance coverage, which was untrue. My elderly mother is now burdened with paying for a phone without insurance and a monthly $19 insurance fee for a device no longer in use. We have been loyal customers with Sprint, including my brother's corporate account. I kindly request a review of her account to rectify these issues. It's vital to remove the nonexistent phone from her bill and cease charging for insurance on a non-existent device. My mother, who is not tech-savvy, was persuaded into buying a new phone at the store which escalated her bill, putting her in a tough financial situation after my father's passing. Despite Sprint's claims, my mother ensures everything with insurance. I appreciate your assistance in addressing this matter promptly.

Hello, I have been attempting to zero out my account balance for several weeks after filing for bankruptcy, which was discharged in October. Despite multiple calls and escalations, there has been no resolution, and I am extremely frustrated. They have been requesting faxed bankruptcy documents, although they should already have this information on file. They keep asking for unspecified documents and insist on faxing, which is challenging for me due to a non-functional fax at work. I attempted to fax the documents regardless, but I am unsure if they were received. I am unable to fax from a FedEx location due to the high cost. I have inquired about emailing the documents, but they refuse. I simply want this issue resolved so I can potentially return as a customer. I need the account closed and the balance cleared as per my bankruptcy filing. Could you please assist me promptly? I am frustrated with the complexity of this process. Thank you for your help. Best, Jessica L.

In January, I used a phone upgrade which was later stolen. Approximately 5 to 6 months after the upgrade, my phone was taken. I contacted Sprint to file a claim for a replacement phone, but since there was no insurance on my account, they were unable to assist me. I am disappointed by this situation as I am still making payments on a phone that was stolen, preventing me from upgrading to a new device. As a result, I am stuck with a malfunctioning phone while continuing to make payments for a missing device. I am dissatisfied with how this matter has been handled and the expectations placed on me as a customer. I am now contemplating a switch to T-Mobile or AT&T.

As a Sprint customer and a veteran, I am encountering an ongoing issue with not receiving my monthly discount. Upon signing up with Sprint, I was advised to wait for two billing cycles for the discount to be applied. Despite following this instruction, the discount has not been reflected on my bills. Despite my efforts in speaking with phone customer service representatives and store managers at Sprint, I have been instructed to repeat the entire process, which has been disappointing. As a veteran who has faithfully served my country, I believe Sprint should honor their commitment to provide the agreed-upon discount. The lack of efficient communication and fulfillment of promises between customer service representatives, in-store personnel, and managers needs improvement.

I informed them that I will be switching service providers. My name is John K. and my Sprint number is [redacted]. I have been a loyal customer consistently paying my bills on time until I discovered in September that my phone reverted to 3G due to tower issues. They offered me two $50 credits, and assured me that the towers in my area would be upgraded back to 4G by January 17th. However, I am dissatisfied because my phone's glass is broken and poses a safety risk. I refuse to pay the current bill of $[redacted].86 or the previous bill of $[redacted].89. My account number is [redacted]93. I have filed a complaint with Lisa M.'s office and am waiting for further documentation. I feel mistreated and confused by the conflicting information I receive from customer service. I am facing financial hardship due to being laid off and cannot afford these charges. Wishing you a Merry Christmas.

I am Dayna Williams, and my contact number is [redacted]. I had been a Sprint customer for over a year with automatic payments set up. During the Summer, I was lured into the store to see their new offers, shifting my $[redacted] monthly bill to include a 4th and 5th line, with the 5th line being an iPad, promising a reduced bill of $[redacted]. Despite assurances of problem resolution, my bills remained large, with contradictory amounts even after a $[redacted] payment. Currently, facing a bill exceeding $[redacted], I am frustrated with the lack of assistance. Initially, the manager of the Sprint store on Parker & Peoria aided me, but now communication has ceased. Sprint insists I resolve the issue with the original store. Lacking auto pay due to fluctuating bills, I seek resolution as I cannot afford the unpredictability. I am dissatisfied that the promised promotion was not honored, and I seek a resolution from Sprint after enduring this situation for 5 months.

Over the past weekend, I received a call from your collections department regarding my account issues. After being transferred to a supervisor for a 2-week extension, I was put on hold for a total of 53 minutes. When the line disconnected, I called back and had to wait another 50+ minutes on hold while also chatting online. Both the call and chat were answered around the same time. I chose to continue with Sunshine D via chat, who approved the extension and credited $10 to my account to prevent any service interruption. Despite this, my phone was shut off on Monday. When contacting customer care, the representative had difficulty communicating and placed me on hold. Frustrated by the unacceptable response, I requested a supervisor only to be disconnected again. As a loyal customer for 8 months, I am extremely upset and demand an immediate reconnection of my line and a credit to my account. Otherwise, I will take further action and share my negative experience.

I have contacted customer service multiple times to address my issue, but they claimed they are unable to assist, which I find unacceptable. I was misled regarding a promotion, and the individual who enrolled me has been terminated due to my complaint against the establishment. My current bill exceeds what I was informed, and I cannot afford $[redacted] monthly, a sum I have never paid for cell phones in the past. This misrepresentation is concerning, and I am seeking urgent resolution from someone in a position of authority. Thank you, R. B. [redacted].

I recently visited the store in Saint Ann MO to upgrade my daughter's cell phone. The store manager and staff were incredibly awesome and respectful. While I was there, the District Manager offered me an iPad for $[redacted] with a $[redacted] store credit, which I found to be a great deal. However, when I checked my account later, I saw that I was charged $[redacted] for the iPad. The store manager kindly explained the situation and allowed me to return the iPad. When I returned to the store with my daughter, the DM was there. Unfortunately, the DM was not very helpful and seemed aggressive in explaining the situation, even making me feel as though I was being treated disrespectfully. Despite enjoying the iPad, I decided to return it due to the miscommunication. I have had positive experiences with Sprint in the past, so this encounter was disappointing.