Sprint Corporate Care Customer Service Issues

I have been struggling to resolve an issue with the LG Stylo 4 phone that I purchased at Sprint Loganville. The sales associate, Andy Nirahu, recommended this phone, but it has been faulty since October 8, [redacted]. Despite multiple visits to the store and attempts to speak with the manager, Jeff, no solution has been provided. I have expressed my desire to return the LG Stylo 4 and exchange it for a Samsung phone. Due to the lack of assistance, I have involved my attorney. My stress levels have increased, and I have provided my contact details for reference. I hope this matter can be resolved promptly.

I have been a loyal Sprint customer for over a decade, but I am increasingly dissatisfied with their services. Despite arranging to pay half of my over $[redacted] bill one week and the rest the following week, my phone was disconnected early. When I contacted customer service, I was treated poorly by an unhelpful representative named Veronica who demanded an additional $[redacted] before assisting me. She mentioned new company policies and suggested I file a complaint with the BBB. My phone service is subpar with frequent dropped calls, leading me to rely on wifi. Given the poor service quality, I believe I should be able to terminate my contract without any fees. Overall, my recent experiences with billing, customer service, and network coverage have left me considering switching providers and voicing my dissatisfaction on social platforms and through word of mouth.

I have been a loyal Sprint customer for more than a decade. Despite paying over $[redacted] a month, I recently encountered an issue with a payment arrangement. After speaking with Sprint and making a half payment as agreed, my phones were unexpectedly soft-disconnected. When I contacted customer service, I spoke with Veronica who was unhelpful and demanded additional payment before assisting me. She also mentioned new policies in place which were not properly communicated. In addition to the billing issue, I have been experiencing poor service quality with frequent dropped calls even though I rely on wifi for better connectivity. I believe this lack of service should allow me to terminate my agreement without any fees. At this point, I am extremely dissatisfied with Sprint's billing, customer service, and network coverage. If these issues are not resolved, I will consider switching to a different provider and sharing my negative experiences on social media and by word of mouth. I am seeking acknowledgment of the original payment arrangement and a resolution to the disconnection issue that occurred despite my compliance with the agreed terms.

Hello, my name is Connie D. I have always considered myself a valued customer of Sprint. Unfortunately, I recently discovered that was not the case. I was offered a Magic Box, but it was not available in my area. After unsuccessful attempts to return it, Megan, the store manager, assured me she would resolve the issue. Despite her promise, Sprint is now harassing me about a bill for the Magic Box that I tried to return. I have tried contacting Sprint but was left on hold for 30 minutes. When I visited the Sprint store on Derick Drive, I spent an hour and a half there only to be told they did not know why this mix-up occurred. Sprint, your customer service is severely lacking. Please refrain from sending me any surveys because my feedback would be negative. This experience has shown me that I am not valued at all. I am truly disappointed and would not recommend Sprint to anyone, not even my enemies. Megan, the store manager, I am still waiting for your phone call. [redacted].

I have been a customer of Sprint since [redacted]. In August [redacted], I initiated an escalated investigation regarding an overpayment issue dating back to July [redacted]. Despite numerous attempts, I have not received any resolution but have only encountered delays and misinformation. A block on my account limits my interactions to the finance department. Recently, I made a payment believing it would cover the outstanding balance as I awaited the investigation's outcome. However, shortly after, I was informed of the need for another payment. Last night, my calls to Sprint's customer service kept me on hold for over four hours. This morning, after another 30 minutes on hold, I was informed yet again of an additional payment requirement.

I am seeking assistance regarding the account belonging to DSA Landscape that my late husband owned. It was said to be closed after our final payment in February '18, but we have since received bills and collection notices. The account number is [redacted]15, now at MBW#: [redacted]4. Any credit bureau reporting will be met with legal action under the Fair Credit Reporting Act. Despite multiple attempts, we have been unable to resolve or close this account. Please confirm that it has been marked as paid and withdrawn from collections. You can reach me at [redacted] Thank you for your help.

I recently received a new iPhone ordered through telesales and was offered a new iPad for $4 a month, but was never informed about the additional $30 monthly service charge. I already had an iPad for my son and would not have accepted the offer had this been disclosed initially. Now, after spending hours on the phone with Sprint to resolve this issue, their only solution is for me to return the iPad, leaving my son without one. This situation is frustrating as I was not aware of the extra cost that would be added to my bill. I have already invested in accessories for the new iPad received. I am disappointed with the lack of transparency and proper explanation from Sprint's staff. I am seeking assistance with this matter as I believe I deserve a better resolution than just returning the device.

I have been a Sprint customer for many years while I was in the service. Over the years, I found that the benefits did not outweigh my bill and customer care. I recently decided to switch to AT&T in August. When I inquired about my iPhone X, I discovered that I could have bought out the contract or paid the monthly fee, which was never mentioned to me by the representatives. I have now been informed that I still owe $[redacted] because the credit for my phone was $[redacted], which I could have purchased. I feel frustrated with the untrained representatives who were unable to provide clear answers. If I had known I could buy out my phone for $[redacted] instead of paying $[redacted], I would have done so. As a customer for over 10 years, I expected better service from Sprint. I would appreciate it if you could review my account and let me know the correct amount owed. Additionally, I had issues obtaining a return box for the device and only received assistance when I visited a Sprint store in town, which was not previously disclosed as an option.

Hello, I have been a Sprint customer for many years. Lately, I have been having issues with my bill getting larger despite trying to cancel one of my phone lines. I contacted Sprint two months ago to cancel a line, but was told I couldn't. I requested a call back from the escalation team, but never received one. When I called back, the person seemed upset that I wanted to cancel. I insisted, but my line was never canceled. Despite expressing my concerns multiple times, the issue persists and I continue to be charged for a service I no longer want. I am very frustrated with this situation.

I just wanted to trade in my iPhone X for a Galaxy S9+, as I was informed over the phone. I went to the store as instructed, expecting to pay a $45 fee and walk out with my new phone. However, upon reaching the store, they denied my request. I called Sprint customer service again, and a different representative confirmed I could proceed. They even spoke to the store employee directly and validated my claim. My goal remains simple - to return my pristine iPhone X and switch to the Galaxy S9+ without any issues.

I urgently need help with a billing issue regarding an additional charge of $[redacted] for the Galaxy 8 from Sprint. Initially, I was told the actual charge was about $60, but the bill reflects a higher amount. The Sprint agent mentioned they would provide a $25 credit in four installments, totaling $[redacted], despite the true balance being $60. I was given a case number for reference. Despite assurances to pay the normal amount due, our account is now at risk of being past due because of the incorrect $[redacted] charge. I expected a smooth resolution, but this issue has caused numerous headaches. Kindly assist in resolving this matter promptly.

I upgraded my phone to the iPhone X and found out I qualified for multiple promotions. I spent over an hour with the manager trying to lower my bill, but I have not seen any reduction. Instead, my bill increased by $[redacted]. I went back to the store twice to fix the issue. The first time, Mark couldn't solve it, and the second time, I waited for 2 hours to speak with the manager who set up my account, but I was not helped. I want my bill to be corrected to $[redacted] as promised. I have been a Sprint customer for a long time and I am unhappy with the service. I am considering switching providers. Thank you for your help in resolving this. I can be reached at [redacted]. Sincerely, Velencia S.

I cancelled my Sprint service on October 15, [redacted]. I paid off my phone lease to avoid further bills. Sprint assured me that if I switched providers before October 18, [redacted], I could keep my phone number. However, once they unlocked my phone on Monday, 10/16/18, they cancelled my account. Now I can't reach anyone as all options lead to a dead-end due to my closed account. The monthly bills persist, but without access to customer service, I can't resolve the issue. I need to speak with a person to address this matter effectively.

I had an appointment for a device change on November 1st at 5pm at [redacted] S Orange Ave Unit B, Orlando, FL, [redacted]. I received extremely poor customer service from the store manager and a female employee during my visit. The store manager was distracted by her phone, took phone calls, and texted while helping me with my device change. This behavior was unacceptable. I eventually received help from customer service via chat and was able to change my device. The store manager's lack of professionalism has left me considering changing carriers despite being a loyal Sprint customer for almost a decade. Best regards, Duncan J. Farash

I have been a loyal nTelos customer for years, and my credit is excellent. During the buyout by Sprint, I chose to be grandfathered into Sprint. I wanted to upgrade to the Samsung 9 or 9 Plus for $15 or $18 per month, respectively, but was informed by Sprint customer service that these prices were only for second lines. This was not clear on the website. I am now considering leaving Sprint unless I receive clarification from the corporate office. I currently have a Samsung 7 Galaxy Edge. I hope to upgrade as advertised on the website. I am dissatisfied with the time spent on the phone with customer service and would like to know my options as a valued customer. I would appreciate hearing from the corporate office. Thank you.

I need assistance with my ongoing phone issues with Sprint. I've been a customer since March [redacted] and I'm currently on my third phone that is experiencing the same problems as the previous two. Despite paying $40 monthly for this phone, it's still faulty. My phone bill amounts to $[redacted].00, and due to the impact of Hurricane Michael, my phone service is at risk of disconnection. I've never encountered such persistent phone troubles until I switched to Sprint. It's frustrating that despite making numerous complaints, nothing seems to be resolved. Reaching out to customer service has been disappointing as I often get disconnected when discussing this recurring issue. This lack of respect is disheartening as customers should not be treated this way. I am eager to escalate this matter to the CEO, Mr. Michel Combes, to address the flawed automated system responses customers receive when seeking help. This poor customer service reflects poorly on the company's reputation. Please contact me promptly. - Ms. H.

After troubleshooting with technicians to address the issues with my Airrave that I qualified for years ago, I was instructed to send it in for a replacement unit, either another Airrave or a Magic Box, due to ongoing data and call problems. Despite providing all the necessary shipping information back in September, it's now November and I have yet to receive a replacement. I have spoken to multiple representatives who confirmed my details, but the replacement has not been sent. I have been a loyal Sprint customer since [redacted], but this lack of resolution is disappointing. If I am unable to use my devices effectively because of connectivity issues, continuing to pay for services that are not working seems unreasonable. I may need to consider switching to a provider that offers better coverage in my area.

I recently switched from Verizon to Sprint with the promise of having the outstanding balances on the 3 phones I had through Verizon paid off, as well as receiving a Sprint prepaid gift card for each line transferred. However, I have been informed that my account no longer qualifies for the promotion since I missed the 30-day window to apply for the cards, something that was not communicated to me at the time of the switch. I have been in communication with Sprint for months regarding having the phone balances deducted from my Verizon bill but have not received any resolution. I feel misled as I was never informed that I needed to send in the old phones for a buyback program. I switched 3 lines and expect my phones to be paid off by Verizon and to receive the gift cards as promised. I feel that Sprint needs to better educate their customers and provide clearer information. I can be reached at [redacted] and request a call back today for a resolution.

I am facing difficulties with my high bill for the third time. I am unable to comprehend the charges and wanted a breakdown since my phone is not working correctly. It is challenging for me to pay such a large amount all at once as I have other financial obligations like my house and car payments. I was informed on November 3, [redacted], that my phone wouldn't be disconnected until I spoke with someone from corporate regarding my concerns. Despite this assurance, my phone has been disconnected, leaving me without any means of communication in a city where I have relocated due to the impact of Hurricane Michael. This situation has been very troubling for me. I have received three replacement phones, none of which are functioning properly. I kindly request urgent assistance in resolving this matter. I can be reached at [redacted] and my name is Ms. Hackley. Thank you.

Dear Mr. Michel Combes, CEO, I am frustrated with multiple phone issues, with the current one costing an extra $40 a month. Due to Hurricane Micheal, I was promised a one-time hardship extension until November 16, [redacted], which did not happen. Despite assurances from one representative, my service was disconnected. The service has been a nightmare, and I have faced challenges with customer service reps. Kindly arrange for my service to be reconnected promptly. You can contact me via email at [redacted] I urgently need my phone reactivated as I am currently in a new city without communication. Thank you.