my initial complaint was the fact that when I wanted to upgrade my four lines, it took...

GetHuman-tedious's customer service issue with Sprint Corporate Care from November 2018

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The issue in GetHuman-tedious's own words
my initial complaint was the fact that when I wanted to upgrade my four lines, it took a total of * *** hours over two days just to complete my order. No one offered any support, or any compensation all they kept saying was I'm sorry. And every time I had to talk to somebody new I had to repeat my order all over again. now there's no clear answer on whether or not all the deals I was promised when I was upgrading are going to be in place. They're telling me I have to wait until my first bill arrives. Now when my phone's finally arrived, which I actually paid for expedited shipping, one of the lines wouldn't work. They were saying the SIM card belong to another phone. So they had to order me a new one, sim card that is, and that was Tuesday. Now here it is Friday, and I just get an email stating my order has just been processed, not shipped, not sent, but processed. So it's taken * days just to submit the order for a SIM card. So instead of getting my SIM card today, now I have to wait another two days or more because of the weekend. And when I called them to inquire about my SIM card, I got transferred five times, and again each time I had to restate who I was, what my phone number was, and what my issue is. are you telling me, that there is no way with all the technology available today that information cannot be passed from one person to another on who the caller is, and what their order * issue is. Now I'm not the type of person that goes complaining just for free stuff, but I would like something in the way if possible credits on my bill, for dealing with the asinine call center people you guys have employed. It also doesn't help that when I speak to one of these I'm assuming Middle East people, I have to try to hear them over a bunch of background people talking at the same time.

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Sprint Corporate Care

Customer service issue
Reported by GetHuman-tedious
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1306 others
0 customers following this


GetHuman-tedious started working on this issue
Nov 9th, 2018 6:49pm

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