Purchased * iPhones in June **** and was welcomed to join Sprint for the best deals and...

GetHuman-hzigler's customer service issue with Sprint Corporate Care from June 2018

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The issue in GetHuman-hzigler's own words
Purchased * iPhones in June **** and was welcomed to join Sprint for the best deals and called June **? To upgrade to iPhone *! To my surprise that the rate I was quoted was only a one year deal and July my bill was to go up regardless without the request of and upgrade. The support person could only apologize and say some store representative with fudge the truth for a sale and said sorry and the promotion ends and she couldn’t manually change it. I asked what type of corporation allows a computer to dictate its policy without an override to be in place to accommodate a customer when in fact a human error took place. I am requesting a telephone number of a person of authority who help resolve my matter I have her name referencing number and time of call. She was very polite and I just feel this issue is out of expertise. ***-***-**** Heath Zigler
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Sprint Corporate Care

Customer service issue
Reported by GetHuman-hzigler
Jun 14th, 2018 - 9 mons ago
I have an issue with Sprint Corporate Care too
Fixed
Seen by 7 customers so far
Similar issue to 355 others
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Timeline
GetHuman-hzigler started working on this issue
Jun 14th, 2018 7:25pm
GetHuman-hzigler indicated the issue is not fixed yet.
Jun 14th, 2018 8:35pm
GetHuman-hzigler indicated the issue is not fixed yet.
Jun 15th, 2018 8:43pm
GetHuman-hzigler indicated the issue is not fixed yet.
Jun 16th, 2018 12:53pm
GetHuman-hzigler indicated the issue is not fixed yet.
Jun 17th, 2018 9:22pm
GetHuman-hzigler indicated the issue is not fixed yet.
Jun 18th, 2018 1:29pm