Sprint Corporate Care Customer Service Issues

I visited a Sprint store in Dalton, Georgia to address my SIM card issue. The customer service representative there suggested a screen repair for $[redacted], which wasn't my concern. She dismissed my technical issue as an Apple problem. I sought help at the Hamilton Place Chattanooga store and Bob quickly resolved the problem by replacing my SIM card. The experience at this location was excellent, unlike the disappointing encounter with Cinthia at the Dalton store. When I called to speak to the store manager, it turned out to be Cinthia herself, who didn't handle the situation well. I expressed my dissatisfaction and her lack of support. Planning to escalate this matter to corporate due to poor service received.

I returned my lease iPhone to the Warwick RI store in October. Sprint confirmed this twice, but I have not yet received the refund for the phone. Additionally, I was informed by a store employee that insurance was mandatory for both iPhones, which turned out to be false. I unknowingly paid for insurance for months. I have spent over 10 hours on the phone with Sprint attempting to resolve these issues, only to be promised a resolution repeatedly without any follow-through. Despite providing proof of returning the phone to the store, the warehouse claims they can't locate it. I demand a refund for the returned iPhone, reimbursement for the insurance payments made, and compensation for the time and frustration this has caused me. I am thoroughly disappointed with Sprint's handling of this matter and expect a prompt resolution.

I consulted with a customer service representative regarding the activation of 2 new Apple Watches on my Sprint account. Unfortunately, the information provided was incorrect. I was informed that I needed to visit a store to assign a new phone number and add it to my account, but in reality, the Watch is automatically assigned a new number and linked to my iPhone's number. After realizing this mistake, I reached out to another agent for assistance, but was directed to a web page with irrelevant information about setting up an iPhone. Despite noting the lack of Watch-related details, I did not receive further assistance. I wanted to share my experience with Sprint not to complain but to highlight that their agents may need better training, especially concerning the Apple Watch setup process. Thankfully, setting up the Watch was straightforward once connected to my Sprint account, enabling me to avail of the free 3-month trial with autopay.

After experiencing technical issues with our Sprint phones and ending our contract in March 19, we were met with billing problems. Despite multiple requests for a final bill, we received several erroneous invoices before finally obtaining the correct adjusted bill on May 9. However, alongside the corrected bill arrived a notice of the account going into collections. When contacting customer service, a manager advised immediate payment. I clarified that our new carrier would settle the outstanding balance but was encouraged to submit the bill regardless. Considering the nature of my employment with the Federal Government, I found this proposal unethical. Despite explaining this, the manager was unable to offer further assistance.

I recently became a Sprint customer less than 90 days ago, and the phone I purchased turned out to be defective. It gets hot, doesn't hold a charge, freezes, and drops calls. I've been trying for 3 weeks to have it replaced, but Sprint has not cooperated. I even got rejected about 5 minutes ago. There were instances when I was hung up on, and other times when I considered canceling my services, but no one tried to retain my business. I feel undervalued by Sprint. I requested a new phone, which I am paying for, but was met with an unsatisfactory response. I filed a claim with the insurance company, but they are asking for a $[redacted] deductible, which I believe is unfair. I simply want a properly functioning phone from Sprint that I am paying for.

I recently applied for credit over the phone with your company as Rocky Marshall Junior. After being initially approved, I went to the store to provide the necessary identification. However, there was a discrepancy during the verification process as the questions were about my father, Rocky Marshall Senior. I truthfully answered the questions about myself, causing confusion and preventing me from proceeding with your services. This issue needs to be addressed so that the questions about myself are directed to me for accurate verification. Thank you.

I have been a customer for many years. Last summer, a Sprint representative made promises to me about getting two free iPhone 7s and having a bill of $[redacted] a month. However, when I received my bill, it was higher. Sprint then explained that my "discount" had expired, which I believe was a verbal contract. When I called customer service and got disconnected after 42 minutes on hold, they ended up calling my son in California by mistake. I then called back the next day, spoke to a woman after 32 minutes, and she assured me they would call back if we got disconnected, but they did not. I have spent endless hours on the phone trying to resolve these billing issues, including removing two iPads from the monthly bill since I fulfilled my contract. Additionally, I am being charged for an Airave 25, which I don't recognize. I hope we can find a solution soon. Thank you for your time.

I recently switched to Sprint and initially subscribed to a 2G data plan, but soon realized it wasn't sufficient for my needs. After contacting customer service on their website's live chat, I was informed that I could switch to an Unlimited plan for $91.35 per month, taxes included. Agreeing to the change, I was surprised to see my next bill amounting to $[redacted]. After a lengthy discussion with customer service, I was transferred to a supervisor who provided me with an action ID number and assured me someone would follow up. Unfortunately, no one did. Subsequent calls only led to further frustration with no resolution. I possess an email containing the chat transcript confirming the original bill amount. My experience with Sprint has been disappointing, and I find myself wishing I had chosen AT&T instead.

I recently purchased two phones with two lines each from Sprint during their buy one get one free promotion. The first purchase in March [redacted] was for two Samsung Galaxy S7 Edge phones, and the second purchase in March [redacted] was for two iPhone 7S Plus phones. However, I have been billed for the supposedly free second phone every month for the past 17 months, totaling $[redacted]. I have been in contact with Sprint for four days without resolution. The initial representative confirmed the error and subsequent conversations with a case manager reiterated the mistake. After my issue was escalated to corporate, a representative inaccurately claimed I did not purchase the phones during the promotion. I am determined to resolve this issue with Sprint and am prepared to pursue legal action if necessary due to the frustration and dissatisfaction I have experienced.

I called the customer service representative to request a payment extension for my phone. Despite explaining my situation and asking for further assistance, the representative was dismissive and unwilling to transfer me to a more suitable department. This is not the first time I have encountered such behavior. When inquiring about why one of my phone lines was not working, I was simply directed to a store to have my phone checked. I have grown frustrated with the level of service from Sprint. It has deteriorated significantly, leaving me contemplating a switch to a different provider due to the poor customer service and treatment I have received, even though I have been a loyal customer for a long time. Additionally, the different treatment I'm receiving regarding bill payments is exacerbating the situation.

My girlfriend and I recently switched to Sprint and bought an 18-month plan for 2 iPhone 8s with unlimited data. We opted not to get the monthly insurance and instead purchased protective cases and screen protectors at the store, spending about $[redacted] on them. The staff recommended the products, describing the cases as providing 12-15 foot drop protection and the screen protectors as the best for our phones. They even applied them in the store to ensure our phones' safety. After having my phone for three months, I dropped it from a low height, causing the screen to shatter while the protector remained intact. I'm disappointed as the staff's assurance of phone safety wasn't upheld. Despite calling the store, they claim there's nothing they can do, leaving me responsible for the damage. I feel let down by the false promises made by the staff and seek a replacement phone and an apology for their negligence.

I purchased my Moto e4 from your company in April [redacted], and it has suddenly stopped allowing me to use data, make voice calls, and send texts. The interaction with customer care representative Ralph C. was unhelpful and frustrating due to his curt responses. My phone is not the primary line on the plan, and I find it concerning that only my phone is experiencing this issue, especially since the bill is being paid today. It seems unlikely that the problem is solely due to the bill as other phones on the plan are unaffected. This level of service from a large corporation like Sprint is disappointing, and I am frustrated with the ongoing issues with mine and my mother's phones since we acquired them. Constant glitches and freezing make it difficult to use our devices, which is not acceptable given that we are paying customers. I believe this situation needs to be addressed promptly, and I would appreciate a response via email. Thank you.

I recently visited one of your stores to upgrade my phone due to issues with the Galaxy Note 5. The employee informed me that I only needed to pay $70 to pay off the phone and $30 to upgrade. I agreed based on this information, only to discover a week later a charge of $[redacted] on my account for a cancellation fee that was not disclosed to me. I believe I should not be held responsible for this unexpected charge as I was not informed beforehand. The store and customer service are both claiming they cannot assist me with this matter. My spouse and I have been loyal Sprint customers for some time, and I believe the store should take responsibility for their employees' actions or Sprint should cover the device charge, allowing me to either keep the phone or receive a refund without any additional costs. I trust that Sprint will resolve this issue promptly, or we will have to consider switching to a different service provider.

I was a Sprint customer before, and I reached out to them on April 26 to settle my account by paying over $1,[redacted] to cancel my plan and cover my son's tablet balance. The representative I spoke with assured me that all outstanding amounts were settled and that I wouldn't receive any more bills. Despite this, I recently received a bill for $[redacted].69. When I tried to contact customer service, I couldn't navigate the automated system since I am no longer a customer. After visiting a nearby Sprint store and having an employee assist me in contacting support, it was discovered that there had been an error in re-opening my account, leading to an additional charge. Despite already paying cancellation fees, I was now being told I owed $[redacted] more. The situation was exacerbated when the customer service representative abruptly hung up on me during the call. Frustrated and unable to resolve the issue, I am seeking assistance to close my account with Sprint as originally intended.

I have encountered multiple issues with my Sprint ID app on my Note 8. Despite multiple factory resets and not restoring previously installed apps, the app continues to crash frequently, causing a significant slowdown in both phone performance and internet speed. Additionally, the app erroneously reinstalls unwanted apps like Uber repeatedly, resulting in increased data usage. After contacting customer support numerous times, I was misled by an employee regarding receiving a new phone. Furthermore, suggestions to use insurance or contact Samsung for assistance have proven fruitless. It has become evident that the problem lies with Sprint's software rather than the phone's hardware, and the lack of resolution and care from Sprint is disappointing. Considering switching to a company with better customer service, like Samsung, has become a more appealing option. Despite the inconvenience and frustration, I am willing to pay more for quality service. It seems imperative for Sprint to address these widespread issues with their software to retain customers. Additionally, I plan to share my experiences on my Youtube channel to inform my followers about the challenges encountered with Sprint.

Hello, I'm experiencing frustration with the service I received from Sprint. I wanted to purchase a preowned iPhone 7 Plus 128GB in gold but encountered various issues. Despite the website showing availability at two stores near me, both locations didn't have the phone in stock as indicated. When I called Sprint, I was informed that only the rose gold version was available, contradicting the online information. I eventually managed to order the gold model online, but upon receiving it, I encountered multiple issues. The phone did not charge, had speaker problems, unclear sound quality, and excessive heating. This situation is incredibly disappointing, especially as I urgently needed a functioning phone for an upcoming trip. I hope this matter can be promptly addressed to ensure I have a working device before my travels. Regards, Jamela E.

My introductory plan expired, and I was informed that I would be moved to the unlimited plan. However, I was actually put on the more expensive 15GB plan for my three-line account. Despite being told that a case would be opened and my due date extended to June 1st, I began receiving disconnection notices daily. Each time I contacted customer service, they claimed they were working on fixing the issue but the back office still needed to reach out. During one call, the representative was extremely rude and unhelpful, while another chat representative escalated my case twice. My overdue account is affecting my credit score, and resolving this has consumed many hours of my time. The representatives have been unhelpful and disrespectful. I am still in the dark about the status of my case and require compensation for the error made by the company. I have kept transcripts and case numbers for these unpleasant interactions with Sprint's customer service.

As a long-time Sprint customer, I encountered unexpected billing issues towards the end of my contract. In July [redacted], my bill skyrocketed to $[redacted]. Despite efforts at the Sprint store to correct it and assurances from Tier 2 support, the problem persisted. By August 1, the bill had ballooned to $[redacted]. Despite multiple attempts to rectify the situation in-house, promises to resolve the issue within 24 hours went unfulfilled. Additionally, I was unable to purchase my equipment for the agreed-upon price of $[redacted] in August. I have documented proof of Sprint's acknowledgement of the billing errors. I am making a final attempt to find a peaceful resolution before considering joining the Class Action lawsuit regarding these matters. Sincerely, Robert G. Howard.

We initiated service with you and within 14 days returned the devices due to lack of coverage at our residence. The devices were purchased and returned to Best Buy. A manager at the store mentioned they could only reimburse the taxes paid on the devices, not the down payment, as it was directly paid to Sprint. Despite contacting customer service multiple times, the issue remains unresolved. Initially, a representative mentioned they submitted a ticket for the refund with a promise of receiving it in 3 to 5 days. Following the 5th day with no refund, I contacted again. I was informed the case was closed as the system did not reflect a down payment to refund. Although assured a callback after a discussion with a supervisor on the 25th, no call has been received. I urgently require my refund as I cannot afford to have the funds withheld by the company.

I recently added a ZTE Warp to access Wi-Fi on the go, believing it was unlimited. However, I was disappointed to discover that my bill only includes 10GB, which is not enough and has led to a significant increase in my monthly expenses. I have faced challenges maintaining the service due to the high cost, resulting in returned payments. Despite attempting to set up a payment arrangement for one more week, I was denied. I am requesting the removal of the ZTE Warp from my plan due to misleading advertising and asking for an extension to pay my current bill. Once the ZTE Warp is removed, I hope my bill will decrease to a more manageable amount before considering returning to my previous provider.