Sprint Corporate Care Customer Service Issues

I was informed that there would be a $[redacted] early cancellation fee if I terminated my second line before November [redacted]. The representative suggested we could place the number on standby until the contract ends. However, when I attempted to cancel, I was informed that the contract was extended until January [redacted] for the phone line, with an early termination fee of $[redacted]. This inconsistency is frustrating as a loyal customer since [redacted]. I feel like I am constantly being given conflicting information. I am currently displeased and upset with this situation.

I purchased a phone for my son via phone order initially. When I arranged for it to be shipped to his location at Job Corps, my order was unexpectedly canceled the following day. Sprint instructed me to visit a store for the phone instead. In-store, I ended up paying twice the original price for a lesser model than I had chosen before. Strangely, despite providing my ID, the staff member used my son's Job Corps address as the billing address. Sprint is now challenging the transaction as fraudulent and requesting evidence of my son's presence at that location.

I have an LG Vigor. I contacted to get it unlocked as I am in Korea for six months and purchased a SIM card for my phone. However, it seems that it may not be unlocked. Sprint International informed me that it's not an international phone, even though the website states it is. The mobile network I require is not accessible on my phone. I visited 3 Sprint stores before traveling to ensure compatibility. The SIM card provider is reputable, and I am in need of a GSM network.

I was assured by Corporate Care that extending the deadline to February 12th would be acceptable. However, when I was transferred from Corporate Care to set up a payment plan, I was instead transferred to collections. My overdue payment is only for one month, and I am attempting to make payment arrangements. The collections representative insisted that I pay $[redacted], which exceeds my past due amount by $30. This situation is unfamiliar to me with your company, and I am in need of assistance.

I would like to provide evidence that I have attempted to reach out to you regarding an issue with my new account. On Tuesday, March 1st, I called within the 30-day return policy as I am interested in switching from an iPhone to a Samsung phone. During my call, I was transferred to the Order Department, but the call got disconnected. When I tried calling back, the office was closed. I feel that the call was deliberately ended to inconvenience me and push me outside the return window. As a flight trauma nurse, my work schedule limits my availability. I believe that this issue can be resolved without having to cancel my account, which is not my intention. My only request is to switch to a Samsung phone as initially discussed on March 1st. I appreciate your help in handling this matter efficiently. Thank you for your understanding.

I reached out to Sprint approximately a week ago about the Sprint Buyout Program. I mentioned to a Sprint representative that I had switched from Verizon and they never provided a final bill displaying any early termination fees; instead, they withdrew the amount from my checking account. Despite my complaints, Verizon insisted the charges were valid. This situation, especially as a Senior on a fixed income, has caused me significant issues. I explained to the Sprint agent the necessity of receiving a check rather than an AMEX card, which I would find unhelpful. The agent verified with someone that Sprint can indeed issue a check. He assured me that this was noted on my account. However, my online final bill from Verizon states that I will receive an AMEX card. I am seeking confirmation of the agreement I made with Sprint to receive the funds through a check for deposit.

I encountered an issue where my son's phone stopped working, and after visiting a Sprint store, they mentioned it would be repaired or replaced due to insurance. However, when returning the next day, the staff did not explicitly state the need to bring back the old phone for the exchange. Unfortunately, the replacement phone broke as my son removed its protection. The store staff now refuses to exchange it, despite my son being unaware of the requirement due to the unclear communication. It seems there was a lack of clarity in the store representative's instructions regarding the old phone return process, leading to this misunderstanding and subsequent mishap.

I recently upgraded my phone and renewed my 2-year contract with the understanding that I could return or exchange the device within 30 days. However, when I tried to exchange it for an iPhone, the store informed me that I only had 14 days to do so, which has already passed. Despite contacting customer service multiple times and visiting different locations, no one was able to assist me with the exchange. I am very disappointed with the poor service from Sprint and would like to revert to my previous plan and cancel my account.

My brother requested to cancel his phone line under our father's name, David Villegas, because he switched to a different line with Sprint for himself and his wife in May. When I called in July to confirm the cancellation since we had transferred the number to another provider, I discovered that my brother's line was still active. On July 4th, I reiterated the request to cancel the line and was assured it was done. I also inquired about returning the Airave device and questioned how my father, who was canceling the service and his lines, would receive a refund. Unfortunately, they had no records of my previous requests. It turns out we had been unknowingly billed for the unused line since May, including insurance and high-speed internet charges. We never received a bill due to opting for paperless statements, which were sent to an email I don't have access to, as I live in a different residence than my dad, who manages the bill.

I have been a loyal customer of Sprint for over 15 years. Every two years when my contract expires, I like to upgrade to a new phone that is not the latest model at no cost to me. I have always been successful in the past. However, this time, I was told by the customer service agent that they could not assist me. As a result, I have been forced to consider switching to another carrier that values loyal customers. I am seeking to speak with someone in authority who can either resolve this issue or advise me to switch to a different provider. Regards, A. Mir

I have struggled to get in touch with someone higher up who can address my issue properly. The representatives have repeatedly made commitments that were not followed through. Currently, I am facing charges despite being instructed to withhold payment until the investigation regarding the recorded phone call discussing the previous assurance is concluded. I am uncertain whether I am obligated to pay for the phone after being told that the payment was unnecessary if the ETF was settled. Whom should I contact to effectively resolve this matter?

I purchased a Samsung J7 for use with the Ting network, but now I want to switch back to Virgin Mobile. Both Virgin Mobile and Straight Talk Wireless are saying the phone is not compatible with their networks, even though Virgin Mobile sells this phone on their website. The phone came in a Virgin Mobile box with a Ting sticker on it. I am looking for guidance on how to make this phone work with Virgin Mobile's network.

I visited the Aventura Sprint office on 4/21/18 to pay off my leased phones and cancel my service. Despite being at the end of my contract, I was informed of additional data charges that I did not authorize. The manager mentioned contacting corporate to resolve the issue but was too busy with a promotion to do so. I was advised to switch to a different carrier but discovered my phone was locked when I tried. Returning to the Sprint office, the manager was unavailable, and when I returned another day, I was charged $[redacted] for added gigs due to the contract expiring. I perceive the situation as discrimination and coercion by Sprint. If I do not receive a response from corporate, I may pursue legal action. Contact me at [redacted] or [redacted]

I visited the Aventura Sprint office on 4/21/18 to pay off and end my service contract. I was informed that additional gig charges were applied to my phone, which I did not order. The manager said she needed to contact corporate to remove the charges but was too busy with a promotion. I was advised to transfer my service to another company, but upon doing so, I discovered my phone was locked. Returning to the Sprint office, the manager was unavailable on 4/22/18, and on 4/24/18, she explained that the contract ended, and I was charged $[redacted] for added gigs. Feeling frustrated by the situation, I believe I am being treated unfairly and held accountable for charges I did not authorize. If I do not receive a resolution from corporate, I may pursue legal assistance. For further communication, please contact me at [redacted] or email me at [redacted].

I visited the Aventura Sprint office on 4/21/18 to pay off my leased phones and discontinue service. The manager said I added more gigs, which I didn't. She mentioned contacting corporate to fix it but never did. I was then informed my phones were locked when I tried to switch to another company. Upon returning to Sprint, the manager was unavailable, and when I asked about the locked phones, she claimed the added gigs cost me $[redacted] due to my contract ending. I feel frustrated, mistreated, and possibly discriminated against by Sprint. If I don't hear back from corporate, I will consider legal action.

On 4/21/18, I visited the Aventura Sprint office to settle my phone leases and end my service. Despite being at the end of my contract, I was incorrectly informed that I ordered additional data. The manager mentioned contacting corporate to resolve the charges but was too busy with a promotion to assist me properly. This led me to discover my phone was locked when I tried to switch to another provider. Upon returning to Sprint, I was told to come back multiple times, experiencing unhelpful responses. I was charged $[redacted] for unauthorized data. Feeling mistreated and frustrated, I am considering legal action if the issue is not resolved promptly. Contact me at [redacted] or [redacted]

My phone was stolen, and a manager mistakenly added the cost of the stolen phone to my bill for an upgrade. Now, there is a past due amount on my account hindering me from getting the upgrade without a down payment. I have consistently made my monthly payments, but there have been numerous issues with my phone account, requiring me to contact customer service for corrections. Last month, I had to pay $[redacted] to avoid service interruptions. I would like to proceed with the upgrade without a down payment as I have been diligently paying my bills monthly. I adhere to paying on the first of every month, and I hope this can be resolved to prevent further service interruptions by Sprint.

My phone was stolen, and a manager mistakenly added the new phone to my current bill, showing a past due amount on my account. This has blocked me from upgrading my phone without a down payment. I have consistently made payments and had to call in monthly to rectify issues with my bill. Last month, I had to pay $[redacted] to avoid disruptions to my service. I usually pay on the first of every month to prevent my phone from being shut off due to past due amounts. As I no longer have the phone, I cannot receive calls from Sprint. I would appreciate a new phone without the requirement of paying the overdue $[redacted] on my account, which equals the cost of the phone that was stolen from me.

On the 11th of April, my phone was stolen, and I contacted Sprint. They were supposed to add the stolen phone's cost to my account balance instead of treating it as a past due amount. By doing this, the stolen phone would have been paid for, allowing me to upgrade and receive a new phone. As of now, my bill shows a past due amount of $[redacted], preventing me from getting a new phone. I have diligently made payments every month, including a $[redacted] payment on April first to bring my account balance to zero prior to the theft. In order to resolve this issue, I request either a new phone or for my bill to be adjusted accordingly. Thank you.

Customer Service, My spouse and I have been loyal Sprint customers for over 17 years. Recently, we aimed to upgrade our phones as we were eligible. Currently, we possess an iPhone 6 Plus and a Galaxy Note 5, devices we seldom replace. Previously, phone upgrades involved trading in old phones and renewing a 2-year contract. During a recent visit to a local Sprint store, we discovered we had upgrades available but would be charged an additional $40 per month for an iPhone 8 Plus and another $40 for a Galaxy Note 8. This would inflate our monthly cell phone bill from $[redacted] to over $[redacted], without any special offers to offset the leasing costs. Despite considering new customer deals like the buy one, get one free offer on the Galaxy 9, we are hesitant to switch carriers. Verizon offers up to $[redacted] off Android phones and up to 50% off iPhones with trade-ins. At&t Wireless provides 50% off the Samsung Galaxy 9 and 50% off iPhone 8 for new customers. We are exploring other options due to the lack of incentives from Sprint. We hope this message reaches upper management in search of a resolution. Main number: [redacted]. Best Regards,