Sprint Corporate Care Customer Service Issues

After a 10-day payment plan, I received a call on the ninth day to set up another one. My life is chaotic because of high Sprint bills; trying to pay $[redacted] a month is overwhelming. I have two phones with billing issues since our upgrade in October. I need a prompt resolution and prefer not to wait another 10 days. If not resolved, I will switch to Verizon after being a Sprint customer for 20 years. This ongoing billing problem must be addressed, and I'm ready to discuss it further. You can reach me at [redacted] today as I'm determined to resolve this issue promptly.

I am facing a situation where I am being charged over $[redacted] for not fulfilling a lease contract with Sprint. Despite still having my two LG V20 phones in my possession and not terminating services for them, Sprint claims I did not fulfill the contract because I turned in an LG G4. The G4 had its contract fulfilled, and I used it on a month-to-month basis for 8 months after the initial expiration. When I added the two LG V20 phones to my account in March [redacted], there were still 4 months left on the G4 contract. To make use of that time, a new number was assigned to the G4 while transferring our main numbers to the new V20 phones. Sadly, Sprint assigned a new number to my husband's old Galaxy S3 instead of canceling the services to that phone, causing confusion. Despite explaining this oversight, Sprint has been unhelpful in resolving the issue.

On May 18th, I explained my situation to a supervisor about not being able to pay the past due amount due to starting a new job recently. Despite making a $70 payment and being told to call back on June 1st, I faced a frustrating experience today. After a 30-minute wait, I informed the representative I could only pay $50 until my full paycheck on June 8th. I was transferred twice before reaching the supervisor after another long wait. Despite being a customer since [redacted], the supervisor insisted on a $[redacted] payment or service disconnection. The conversation was challenging as the supervisor continuously interrupted me and was rude. Eventually, I was told to contact corporate, and services will be terminated. This encounter has left me disappointed with Sprint's customer service and security issues in the past, leading me to consider switching to another provider after 22 years with Sprint.

I am very disappointed to say that I had to contact Sprint numerous times and make [redacted] calls without getting my issue resolved. I initially contacted Sprint to inquire about purchasing three new iPhones. The first representative offered a discount but then charged my bank card without authorization multiple times. Despite being promised my order in three days, it never arrived. Each time I called, I was given the runaround and told conflicting information about my order and the required down payment for the phones. After visiting a Sprint store, I was still unsatisfied with the service and the unexpected charges. I will attach all my leasing agreements for clarity on the issue. I am frustrated and seeking guidance on what options are available to me.

I woke up this morning to discover that my Galaxy S7 was malfunctioning. The TouchWiz software needed restarting but kept shutting down. I went to the Sprint store for assistance. The clerk suggested a screen replacement for $75.00, which I found unnecessary as the screen was intact. I declined the repair and called Sprint Customer Service later. They guided me through a factory reset, solving the issue. I inquired about a senior plan I saw on a commercial, which the agent couldn't find information on. They promised to call back within an hour but did not. Also, I noticed a scratch on my screen protector post-visit, indicating mishandling by the tech. I am dissatisfied with both the store service and the lack of follow-up from Customer Service. It's disappointing how they prioritize upselling over customer care. - Donald G.

I recently went to pick up my son's phone that I had ordered for an upgrade but was denied because I was not listed as an authorized user on the account, which is under my parents' name. I've been an authorized user on this account for some time and didn't encounter any issues when upgrading my other son's phone a few months ago. Despite arguing with the sales associate, I was unable to get the phone. When I requested to speak with the manager, he came out with an air of arrogance and refused to listen to my explanation. He was dismissive and rude, showing no interest in resolving the situation. I am disappointed with the service at this Sprint store and am considering switching carriers once my contract ends. I plan to move my children to my own account and may file a complaint with the BBB due to the manager's unprofessional behavior.

I received a call from a collections agency about a Sprint account opened on 7/5/[redacted] in my husband's name, which I wasn't aware of since I didn't know him back then. I contacted Sprint to verify this, but they couldn't find any account linked to my number. They asked for my personal information but still found no account. I need written verification to dispute the incorrect credit bureau information reported by the collections agency.

My phone purchased from Sprint has been problematic. It consistently drops calls, exhibits signal strength fluctuations, and struggles to connect without cause. Following a Sprint account services representative's suggestion, I upgraded to an LG-G6 only to receive a faulty device. For the past three weeks, I have attempted to obtain a replacement to no avail due to stock unavailability. Seeking assistance to upgrade to a Samsung Galaxy S9, I have been trying to escalate the matter to a supervisor in account services without success. Despite assurances of callbacks from supervisors, I have not received any. I have spent over 15 hours contacting Sprint customer service, seeking resolution and compensation for the immense frustration, distress, and inconvenience caused. Multiple supervisors from different departments pledged to assist, yet I am still awaiting a resolution and a new phone.

I visited the Sprint store in Monroe, MI [redacted] today to make a payment and was asked to pay $[redacted] to restore my service. I was informed that my service would be back on in about 4 hours after payment. Upon returning to the store after 4 hours, I was told I needed to pay an extra $[redacted] to have my service restored, despite being assured otherwise earlier. The representative then asked me to leave and allegedly used a derogatory term towards me. I contacted customer service, and they mentioned they would reinstate my service until June 22nd due to the situation, as I only have a $[redacted] balance remaining. However, this has not been done yet. Could you kindly restore my service as discussed, and I will settle the remaining balance on the agreed date. Thank you, Frederick Mason.

I have been overpaying my bill since November [redacted] due to errors made by a representative with limited English skills. This has led to service interruptions and financial strain. Subsequent representatives have been unhelpful and dismissive, claiming no record of the issue. Despite promises from an escalation team, I have yet to receive any follow-up. I have been a loyal Sprint customer since [redacted] and I am disappointed with the lack of assistance. I am requesting a credit from November 8, [redacted]. Please contact me via email at [redacted] as my services are currently interrupted. My name is Theresa Barnhizer, and my phone number on the account is [redacted], with pin code [redacted]. The last representative I spoke with was Lineth with reference number [redacted], who also had language barriers.

I have been a Sprint customer for over 20 years. I previously had a business account before my personal one. Recently, I underwent open heart surgery after suffering a heart attack and needed extra time to pay my bill. I agreed to a payment arrangement but was surprised to discover another payment was scheduled for June 6, which I cannot afford due to not yet receiving my sick leave benefits. Now, two weeks post-surgery, my phones are disconnected, and I urgently need them for emergencies. Customer finance insisted I make a payment before assisting me, which I am unable to do at the moment. Feeling frustrated with Sprint's customer service, I am considering switching to AT&T. I am unsure where to turn for help in this situation. - D. Miller

Yesterday, I visited four Sprint stores. The first store on Seneca St in West Seneca, NY, provided excellent and respectful service. The second store at Galleria Mall in Buffalo, NY, was understaffed, with two new employees who were unsure of procedures, leaving one staff member to handle everything. I had to wait 25 minutes only to be informed they couldn't assist me due to not having what I needed. Around 7:50 pm, I visited the Union Road store, but an employee stopped me at 7:58 pm, refusing service and displaying rudeness. Despite the frustrating experiences, the store at Boulevard Mall in Amherst, NY, was helpful and friendly. It turned out I didn't need the part the Galleria Mall store suggested. The long process upset me, and I plan to cancel my Sprint service due to the rudeness and inadequate staffing.

I bought a refurbished iPhone 7, but it shows "no service" in the top left corner. After taking it to an Apple care center where it got a small dent, Sprint in Towson couldn't fix it, claiming it's damaged beyond repair. I'm still paying for this phone and another one. Despite paying my bill early and requesting to cancel the payment plan, they are still trying to withdraw from my fiancé's bank account. The customer service person on the phone was very impolite. I want the withdrawal canceled and need a resolution for the faulty phone I purchased from your company.

I bought 4 iPhones from Sprint in June [redacted], enticed by their deals. Despite being promised a one-year rate, my bill unexpectedly increased in July due to an unsolicited upgrade. The customer service representative could only offer apologies and explain that the promotion had ended. Frustrated by the lack of manual intervention in such cases of mistakes, I seek to connect with a higher authority within the company to address my issue. I appreciate the politeness of the representative I spoke with and believe this matter requires more specialized attention. Contact details: [redacted] Heath Zigler.

I recently added a phone to my plan along with AppleCare+ insurance, but upon checking, I discovered that the insurance was never added. After calling and speaking to a representative on Tuesday who assured me it would be added, I received an email today stating that I missed the 60-day window to add it. This mistake was on Sprint's end, not mine, as all my other phones have insurance. It's frustrating that I now have to spend hours trying to resolve this issue, being transferred and placed on hold repeatedly. Despite being a long-time Sprint customer, this experience has left me extremely disappointed.

I need assistance with switching from Verizon to Sprint's $15 per line unlimited plan. I attempted to order a new line with a refurbished iPhone 7 gold and port two numbers from existing phones on June 15th. Despite multiple failed online attempts, I called three times to place the order. Issues arose regarding SIM cards and address changes; being in a temporary home affected the ordering process despite having good credit. I was directed to a store for help but was informed they couldn't assist with the online promotion. I was later told the promo had expired. I followed instructions diligently and seek the assistance of upper management to facilitate the switch. Thank you, R.H.

I recently had an accident that resulted in a cracked screen on my new phone despite having paid all my bills and insurance premiums. The store handling my repair is now charging me $[redacted] instead of the agreed $50 deductible, on top of a monthly bill over $[redacted] due soon. They have given me a loaner phone that is faulty and keep pressuring me to return it within 7 days, even though it doesn't work properly. The store advised me to get a customer care card to cover the extra cost, but I am unhappy with this situation as I have not had access to my phone for nearly two weeks now. I am seeking assistance from someone at the corporate level urgently.

As a long-time Sprint customer, I have been facing challenges with my billing. After several attempts to address the issue with the Sprint office, the manager failed to resolve the problem despite admitting the mistake. I have evidence of recorded conversations with customer service representatives and tier 2 support acknowledging the billing errors. Despite multiple efforts, the situation remains unresolved. Additionally, I have records indicating the option to purchase equipment at the end of my lease. Upon requesting further assistance from corporate, I was informed that they no longer handle such escalations. I am seeking help to rectify this billing discrepancy as I am willing to settle the matter, but I have been unsuccessful in finding a resolution through regular channels.

I visited the Norwalk, Ohio store to set up a prepaid account. Unfortunately, I was instead set up for post-pay and encountered billing issues. I paid $40 upfront for the service and later found out I owed $80. Despite trying to resolve this with Sprint, no one has contacted me back regarding the charges. My phone was reactivated briefly for a call, but now it's turned off and I have an overdue balance of $[redacted]. This experience is unlike any I've had with prepaid services before. If this matter isn't resolved, I will have to pursue legal action. The phone line in question is [redacted].

The customer service I received at the Sprint "Store" in Chesterfield Towne Center in Richmond, VA was disappointing. It turned out to be a kiosk, and after waiting for 30 minutes, no one assisted me. I then visited the Sprint store in Midlothian at the Steinmart Shopping Center and when I requested to speak to a manager, I was informed there wasn't one available and was given the wrong number to call. Despite seeking technical support for two days, the manager at the Midlothian Sprint suggested I download an app for assistance instead of helping me navigate my new phone properly. This experience has led me to decide to close my business account with Sprint and switch to Verizon for my 16 phones.