Sprint Corporate Care Customer Service Issues

I am located in St. Louis, MO. My fiancée and I visited the store last Friday to set up a plan. I already owned an iPhone and they mentioned they could back up my data to avoid starting from scratch with photos and apps. Today, a coworker informed me that Sprint was trying to reach me as my information was mistakenly uploaded to another phone. Roy, the Florissant Clock Tower store manager, asked for my password to prepare the new iPhone for a customer. When I went back to the store, I encountered the two employees, Vincent Young and JB. I expressed my concern about my personal data not being cleared from the computer. Roy mentioned it should clear nightly but did not explain why mine was still there. I am upset and believe my privacy may have been violated if they searched through my contacts. I urge Sprint to resolve this issue promptly before I consider legal action.

To the CEO, I have been a loyal Sprint customer since [redacted]. Over the past eighteen years, I have not seen any special deals for existing customers. It seems all the promotions are geared towards new customers. The last time I upgraded my phone was in June [redacted] with a special "Father's Day" offer which included a Tablet & iPhone. Unfortunately, my tablet got stolen in September [redacted], and although I reported it to Sprint and they deactivated it, I still had to continue paying for services. I am currently using an iPhone4, which has had its share of issues, but I am managing with it. I apologize for falling behind on payments, as I am now on a fixed income and have to prioritize expenses like health insurance, medication, and essentials. I saw your latest ad targeting customers aged 55 and above, but I wonder if there are any offers for loyal customers like me who have been with Sprint for eighteen years and are 65+. I appreciate your prompt attention to this matter. Cell: [redacted]

I received an iPhone 7 on February 5, [redacted], and made payments totaling $58 and an additional $[redacted] that same day. In March, I visited a Sprint store on March 8, [redacted], and made a payment. I agreed to set up auto-pay, resulting in a charge of $[redacted] on March 28, [redacted]. Additionally, on March 8, I paid $[redacted] and some cents. I believe I am owed a refund as the representative who helped me with the iPhone 7 charged me $[redacted] and $58 for a past due amount from my iPhone 5s. I have sent my bank statement and receipts via email for your review.

I recently visited Belize and was assured that my plan would cover calls and texts. However, I was surprised to find an additional $38 charge on my current bill. I have been a loyal customer of Sprint for two and a half years, with a lease that ended in September [redacted]. Initially, I was informed I could continue making monthly payments until I owned the phone. Now, I have learned about penalties for not upgrading to the latest model and being asked to pay a total of $[redacted] plus tax, despite already paying $[redacted] from October until now. With the release of three new models, I expected the price of the 6S plus to decrease, but I feel like I am being overcharged. I am disappointed by these discrepancies in service and fees.

Hello, I am JaRon E. Yesterday, on June 22nd, [redacted], I contacted Sprint Customer Service and spoke with a representative named Emanuel at 7:50 PM. I inquired about a one-week extension to pay my overdue bill and was asked for my credit card information. As a loyal customer of 18 years, and a senior on disability, I found this request to be unreasonable. After requesting to speak to a supervisor and waiting on hold for 40 minutes, I called back and was assisted by a helpful representative named Enne, who arranged a payment extension without requiring my credit card details. Yomi later mentioned that having a credit card on file is Sprint's policy but could vary based on the situation. Despite my long history with Sprint, I am considering leaving due to financial constraints, and this interaction has influenced my decision.

Today, I called about upgrading my phone. After being on the phone for 2.5 hours with 5 different representatives, I intended to get a new phone for my daughter's birthday using my upgrade. Initially, I was excited about an unlimited plan for two phones at $70. However, I mentioned a different offer from a prior representative, resulting in confusion. This led me to speak with a manager who then changed my plan without authorization, increasing my bill to $[redacted] a month. This experience has been frustrating, especially on my daughter's special day. I feel disappointed by the lack of customer care and now, I'm considering switching to a different phone service provider.

I signed up for service with your company approximately 8 months ago. The sales representative convinced me to get five lines when I only needed one. I was assured my bill would not exceed $[redacted] a month, but my first bill was close to $[redacted], and it kept increasing each month. Whenever I reached out to customer service, I was transferred multiple times and given various excuses. After 7 months of this, I decided to stop paying my bill because it was unacceptable. I am disappointed with the situation and am considering contacting the Better Business Bureau. Before I do so, I wanted to give you the opportunity to address this issue. My number was [redacted]. Sincerely, Cody S.

I returned my phone on 5/25/26 at UPS with your tracking label. However, I was later charged for a damaged phone, which was not the case when I sent it in. The inconsistency in your service is frustrating. I called multiple times, but each representative gave me conflicting information - one said it was damaged, another said it was never returned, despite me receiving an email confirmation on 5/31. My bill is now incorrect due to these errors. I am requesting a refund for the charges and a goodwill credit for the time and effort I have had to spend resolving this issue. This level of service is unacceptable. It was already challenging to get a return kit for my upgrade in the past, and I had to resort to visiting a store. This has been a disappointing experience with your company.

I was a loyal Sprint customer for 9 years with 6 phones on my account. Dissatisfied with poor customer service, my wife and I decided to switch providers two months ago. We settled our final bill of $[redacted].20 at the local Sprint store on 4/29, but to our dismay, our phones were not unlocked as promised when we tried to activate them with Xfinity/Verizon on 5/1. We were informed we still owed $[redacted].81 due to charges in arrears, a fact not disclosed during our visit to the Sprint store. Despite paying the additional amount, it took two weeks of calls and store visits to finally unlock our phones. Now, I have received yet another bill for $[redacted].20, adding to the ongoing frustration and inconvenience I have endured during this ordeal. After countless attempts to resolve this issue professionally, I remain disappointed with the level of service I received as a long-time customer. I kindly request the reversal of the $[redacted].20 charge considering the time and effort spent trying to rectify this situation.

I have been a customer for 17 years. Our service contract recently ended, and we reached out to take advantage of the promotion for customers 55 and older, requesting to switch to this plan for my wife and myself while also placing our son on a separate line. Following a discussion in May, my wife received an email from an employee, understanding that our account would transition to the senior plan. However, our June bill did not reflect this change, and upon contacting customer service again, we were informed that the May discussion was only an explanation, not an actual switch to the senior plan. This miscommunication has now caused us to miss the deadline for the promotion. We believe that the new plan should be honored at the reduced rate due to your error. Customer service mentioned that the matter was sent to the Escalation department for resolution, but unless the senior rate is honored, we are considering switching providers. My wife, M. Jackson, has been in touch with your team, and her contact information is [redacted] We initiated this process in May, and despite assurances from a supervisor this week, we are yet to receive any updates or resolution. Additionally, there have been issues with call disconnections when my wife tries to follow up.

Seven months ago, my stepbrother went to a Sprint store, got a new phone without my knowledge or presence, and I have been trying to resolve this issue ever since. I have made numerous complaints, but I keep being told tough luck. There was a case opened, but I never received any updates and have now been informed it's closed. The number associated with my account is ending in [redacted]. Dealing with Sprint has been frustrating with the poor service I have encountered. I also had multiple lines on seasonal standby, but on June 30, I discovered they were no longer on standby without being notified. Since February [redacted], every time I call, I get a different story or a promise to investigate and call back within 24 hours, which never happens. I've paid too much for this unauthorized phone purchase and would like to be compensated. This situation should never have occurred.

I used to be a Sprint customer for nearly 20 years, with the account number [redacted] and phone number [redacted]. Back in April or May, my iPhone 7 started malfunctioning, causing issues for my business which relies heavily on my cell phone. I visited the Sprint store where I bought the device, but they only reset it and did not solve the problem. Despite spending lots of time in the store for diagnostics, they insisted nothing was wrong. My clients complained of static, making it hard to communicate, leading me to switch providers for a working phone. Instead of refunding or apologizing, I received a bill for $[redacted].79. Despite repeated calls to Sprint, no one with the power to assist has reached out, even after promises of a supervisor contacting me. Seeking advice on who to contact for assistance. Thank you - E.C.

I have been struggling with my iPad for the past four months, trying to get it connected to Sprint. After three weeks of back and forth, I finally managed to set it up. However, every month on the 20th, my data shuts down, and I have to spend hours on the phone with Sprint to get it resolved. They keep telling me the case is still open, but the issue persists. I've asked for an exchange or for them to fix the service, but nothing has been done. I pay for this service, and it's frustrating that they can't seem to resolve the problem. If this continues, my next step will be to contact the Better Business Bureau. The stress this ongoing issue is causing me is too much to handle. I will file a report with the necessary authorities if this matter is not resolved promptly. Please assist me in resolving this before I have to escalate it further.

I switched to Sprint using their buyout offer to receive a $[redacted] pre-paid card to end my contract with Verizon. I was told I would get the card in 7-10 business days back in April, but it is now July and I still haven't received it. I called multiple times, and each time I was given false promises and misleading information. I've been dealing with collection calls from Verizon, and this situation is starting to affect my credit score. I demand a resolution to this issue immediately and expect better customer service from a company like Sprint. This experience has been frustrating and disappointing, and I am considering escalating this matter to the Better Business Bureau if it is not resolved promptly.

In January [redacted], my wife contacted customer service to remove a tablet from our account, but we were still being billed for it in March or April. After multiple calls and assurances that the issue would be resolved, we were promised a $[redacted] refund for the overcharge. However, despite being told the problem was fixed and we would receive a credit or reduced bill, our latest statement showed no changes. Upon calling again, we were informed that no action had been taken despite notes on file about our previous conversations. Dealing with customer service has been frustrating, with promises made but not kept, leaving us dissatisfied with the service. We were even denied the opportunity to speak with a supervisor directly. This situation highlights a lack of accountability and delays in resolving what should be a simple billing adjustment and promotional offer removal.

Dear Sprint Customer Service, I am reaching out to address the ongoing issue I have encountered with my daughter's stolen phone ([redacted]). Despite numerous attempts to resolve this matter through chats and phone calls on various dates, the problem remains unresolved. Initially, I was informed that I needed to pay $[redacted] prior to taxes for the lease and device payoff. Subsequently, the customer service representative mentioned a payment of $[redacted] before taxes was required to settle the device and lease agreement. Even after making the payment, I encountered difficulties selecting a new phone online due to the line being deemed ineligible for an upgrade. Upon further inquiry, Sprint mentioned I was supposedly paying for two devices on the same line, which came as a surprise since the stolen phone had been returned to a Sprint Store in September by my daughter and mother. Customer Care suggested visiting the store to verify, which I have not done due to previous unsatisfactory experiences with Sprint. After discussing with Customer Care subsequently, I was informed of a total payment of about $[redacted] for one device and $[redacted] for the other device before being able to choose a replacement device. Despite making payments as per the agreed arrangement in May and June, my bill still reflects charges for the device on the line ([redacted]). Despite attempts via chat and phone, including my current 27-minute wait, I have yet to find a resolution. I am disheartened by the lack of assistance from Sprint's Customer Care and am now contemplating changing service providers. Should we decide to switch, kindly advise on the process to return the leased devices. Thank you for your attention to this matter. Warm regards, Karyn Ryan Canales Sprint Customer since [redacted]

I am writing to express my disappointment in the store manager, Jason Antonio, at your Wildomar store in California. On 7/6/18, I visited the store to have 2 phones connected. Prior to that, I had been assisted by the assistant manager, Jerry or Derek, who was helpful and efficient. However, on the evening of 7/6/18, when I returned and Jason Antonio was supposed to assist me, he ignored me and seemed disinterested in helping. I waited for 45 minutes without any assistance from him until I left in frustration. On 7/7/18, when I returned looking for Jerry/Derek, Jason ignored the previous incident and did not acknowledge his lack of help. I believe Jason needs additional training in customer service, especially as a store manager. Thankfully, Jerry/Derek was able to help me. Thank you for your time. Tina A.

I want to cancel my contract due to the poor service I've experienced. I feel frustrated as I was charged for a phone I already own. Additionally, I was informed that the insurance does not apply to leased phones. My daughter was also misled into purchasing a phone without insurance, which led to extra charges. I am disappointed in the level of service provided, which includes dropped calls and unauthorized plan changes. My bill is due today, but I do not believe I should have to pay for such subpar service. If this issue is not resolved promptly, I will visit the Sprint store where these problems began. I have lost trust in the employee who mishandled my account.

I have been a customer since [redacted], but I am not very happy with the service I have received. Two years ago, I purchased a phone when the Samsung phone had issues. I was supposed to get one phone for free, but I was charged for it. If I had known it wasn't free, I would have never gotten it. The store on Hurstbourne Lane was very rude when I tried to resolve this. I made several calls to Sprint, but they kept giving me the runaround. All I want is a credit for the Samsung S7 Edge that was supposed to be free. I would like to remain a Sprint customer, but I feel unfairly treated. I have recommended Sprint to several people in the past because I was satisfied with the service. I hope you can reach out to me at [redacted] to discuss this matter and resolve it.

My name is Chantel Ford. I have been with Sprint since March and have experienced ongoing issues with my phones and services from the beginning. Despite receiving a replacement device due to issues with the original, I encountered further problems when my employer's check for payment was deemed unauthorized, resulting in a suspension of my phone service. After multiple calls to customer service, payments made, and service reinstated only to be suspended again shortly after, I am frustrated with the lack of resolution. Additionally, I have not received the $[redacted] Visa gift cards promised for switching to Sprint and porting my numbers. It has been four days of intermittent service disruptions, causing significant inconvenience as I rely heavily on my phone for work and travel. I am disappointed with the customer service I have received and would appreciate a prompt resolution. Please contact me at [redacted] or [redacted] If this matter cannot be addressed satisfactorily, I may need to consider alternative options. Thank you.