Sprint Corporate Care Customer Service Issues

I have been a Sprint customer since [redacted]. Recently, I checked online to see my upgrade options, and it indicated that I could get an iPhone 8 at $19.17 per month. During my visit to a corporate store to get the phone, they insisted on $29.00 a month instead. They advised me to contact customer service for a resolution. After calling, I was informed I must return the store-purchased phone and order online, followed by activation in-store. This whole process reflects poorly on Sprint's customer service. Every interaction with Sprint leaves me dissatisfied. I expect to receive the advertised rate of $19.17 considering my long-standing loyalty. This should not be up for debate given my history with the company.

I switched from Sprint due to multiple negative experiences and feeling deceived. The promised 4 lines for $[redacted] ended up being more expensive and required autopay, a detail I was not informed about initially. The local Sprint stores seemed only interested in making sales rather than providing assistance. Additionally, I was unaware that accepting the "free" phones would lock me into an undisclosed timeframe. Now, I am left with an outstanding balance that I would like to discuss and potentially negotiate to address the negative perception I now have towards Sprint. My name is Kenneth Massingill, and my account number is: [redacted]89. You can reach me at [redacted] or via email at kenny.massingill[at]yahoo.com.

In December, I bought a new phone and despite my request not to switch, Sprint changed my plan from "bring your own phone unlimited" to another "unlimited freedom." I was charged $[redacted].52. After several frustrating calls, I managed to reach someone in January who switched me back and promised a $93.87 credit for the unnecessary charge. This credit is now labeled a "service credit," limiting its use. I believe it should be treated as an overpayment, and the remaining balance of approximately $47.00 should be credited to my bill accordingly.

I have been on hold for 48 minutes and 37 seconds waiting for a supervisor to assist me regarding my bill issue with Sprint. I recently changed my plan at a Sprint store and was not informed that it would increase my bill mid-cycle. I am concerned whether this lack of transparency was due to my age as a senior or a common practice. When I called the store, the person who answered was unprofessional, which added to my frustration. I believe in speaking up about poor customer service, and I plan to share my experience to raise awareness. The representative who was unhelpful was Edson, and the one who handled my second call well was Donna.

During my recent visit to the Sprint store at 11 Enon St in Beverly, MA, I was assisted by Dyango Herrera. I wanted to take a moment to express my appreciation for the exceptional service provided by this young man. Dyango was very courteous, knowledgeable, and accommodating throughout my visit. Despite purchasing a phone against the advice of others, Dyango helped me resolve an issue with the previous owner, who had an overdue bill. With Dyango's assistance, we were able to settle the outstanding amount and activate my phone. His professionalism and respect towards the previous owner were truly commendable. Thanks to Dyango, my faith in Sprint has been restored, and I have decided to remain a loyal customer. Sincerely, Marci W.

I spoke with a Sprint representative who informed me about a promotion where I could get an iPhone 8 for free by paying only the service fee. Additionally, they mentioned another promotion for a free Motorola Moto for individuals with a business or who have sold items on eBay. Despite expressing that I could only afford a monthly bill of $[redacted]-[redacted], the representative assured me it would fall within that range. However, my first bill was $[redacted], significantly exceeding the agreed amount. Now, I have a bill due soon for $[redacted], far beyond what I can afford. I feel misled by the representative, Joseph at the Sprint store in the university area of Charlotte, NC. I'd like to return the iPhone 8 to achieve a more manageable monthly bill. This whole switching experience has been disappointing.

On July 18, [redacted], I contacted Sprint to adjust my account and inquire about an upgrade. The representative mentioned a $18 monthly leasing option for a new phone with the ability to return it later. I confirmed there would be a $10 shipping fee, to which he assured that was the only extra charge. Unfortunately, shortly after the call, $[redacted].35 was withdrawn from my bank account without authorization to pay off phones I am currently leasing. This unexpected deduction has left my account in a difficult situation causing bill payments to be delayed. I have requested a refund urgently, but they stated it could take up to 10 business days. I am distressed by this situation and would appreciate immediate assistance to resolve this matter promptly. Regards, Rex D.

Hello, I am Chris Key, and I have been a Sprint customer for over 8 years. Today, I am reaching out regarding a billing issue I have been trying to resolve for a few weeks. Last week, I thought the matter was resolved, but the corrections were not reflected on my bill. Today, when I contacted customer service again, I was informed that the previous information was incorrect, and my bill would not be adjusted. The customer service experience was unsatisfactory, with representatives being impolite. I am considering taking my business elsewhere if this matter is not resolved promptly. My loyalty to Sprint has been based on the customer service provided, and I hope for a quick resolution. Thank you.

Hello, my name is Andrew M. My phone number is [redacted]. I want to express my frustration with the customer service of this company. I am disappointed with the constant billing issues and plan changes. My wife and I rely on our phones for work, and we had trouble returning a faulty phone for a new one. We now have extra lines due to these problems. There are ongoing disputes over charges not reflecting on our bill. I am considering legal action for false advertising. I urge the company to address these issues promptly or I will return the products and share my experience with others.

We have been experiencing very poor customer service in recent months. We need a detailed breakdown of our account as our bill skyrocketed from an average of $[redacted]-$[redacted] a month to suddenly $[redacted] without any clear explanation. Despite multiple calls for assistance, we received little help. Today, after being on hold for 28 minutes, a representative quickly listed valid charges without allowing us to fully understand. When asked to slow down, the representative began to speak condescendingly one word at a time. Requesting a manager, the representative claimed to be the highest authority in the department. After asking for someone above her, we were put on hold for an additional 45 minutes. Eventually, the call was abruptly ended. As loyal customers for over 15 years, we simply seek a clear breakdown of these unexpected charges so we can address this issue promptly.

Hello, I'm Merari Tanon. I recently made a one-time payment with Sprint for someone who paid me in cash. Sprint tried to charge my bank card again for $2,[redacted] without my authorization, which my bank blocked. Upon contacting Sprint, I was informed they used my card because the person I made the payment for owes them money. This unauthorized practice is alarming as I never had a contract with Sprint beyond that one-time payment. I find this illegal and a violation of my privacy and rights. I have noticed similar complaints online. I am reaching out to address and resolve this issue, considering legal action and involving the Better Business Bureau if necessary. I hope corporate takes notice and puts an end to this unacceptable practice of using customers' payment information without consent. Thank you.

I visited the Sprint store about three weeks ago due to call issues. The representative deleted some programs, disabled my wifi, and fixed the calling problem. However, since then, my phone has been using data rapidly, and I have a persistent screen. I've been with Sprint for about a year and a half but am disappointed by the staff's lack of knowledge. If I don't hear back today, I may switch to Verizon. I'm upset about the extra $15 for additional data until my new month starts on August 7th. At 71 years old, this stress isn't necessary. Moreover, my phone doesn't hold a charge and takes nearly 12 hours to recharge. I contacted Samsung, but their proposed solution didn't work. Please contact me at [redacted]. Thank you. - E IONA Southerland

Sprint charged my social security card $[redacted].69 on July 4th. I never had a Sprint phone or account. After contacting them and running the serial number, they confirmed it was owned and activated by someone else through a Sprint store. They apologized but are now delaying my refund. I reported the fraud to the police since it was Sprint's mistake. My card is cancelled because of this transaction, affecting my rent money. They promised a refund yesterday after approving a provisional credit, but now they say there is a glitch in their system and cannot provide a timeframe for fixing it. Reference number [redacted]97. All three credit bureaus have a fraud alert on my accounts. I urgently need my money back today. - Diane K.

I recently had a phone call with a Sprint representative named Jimylle. She refused to provide her last name initial, citing company policy. I found her demeanor to be rude and condescending, with a nasty tone. Jimylle lacked basic customer service skills and spoke over me. When I requested to speak to a supervisor, she responded sarcastically and abruptly ended the call, disrespecting me. I feel undervalued as a customer. I wish to file a formal complaint against Jimylle and request a review of the call. This experience was disappointing, especially as I was calling to discuss setting up a payment arrangement to avoid service disconnection due to a late payment.

I recently spoke to a representative named Jimylle, who declined to provide her last name and mentioned it was against company policy. Despite this, she displayed rude and condescending behavior, speaking unpleasantly and lacking proper customer service skills. During our conversation, she spoke over me, engaged in arguments, and when I requested to speak to a supervisor, she sarcastically wished me a nice weekend before abruptly ending the call. I felt disrespected and undervalued as a customer. I wish to file a formal complaint against her and request a review of the call. This experience makes me question Sprint's customer service quality, especially considering I called to arrange a payment plan to prevent service disconnection due to a late payment.

I contacted Sprint over two weeks ago to inquire about my high bill due to international calls in March. I requested the international plan be added to my account to avoid excessive charges, but it was never done. In May, I called again to have the international plan added as I was traveling abroad, but it still wasn't added. Now I have accumulated high charges. They mentioned investigating my account, and someone from the corporate office was supposed to contact me, but it's been over a week with no response. Dealing with rude customer service representatives for over two weeks who refuse to transfer my call has been frustrating. My account issue remains unresolved. I regret switching from T-Mobile to Sprint.

I have been attempting to resolve this matter since switching from Verizon to Sprint. It seems I have not connected with the right individuals at Sprint stores. I transferred my service with 4 lines in Dec. [redacted] during one of your promotions. However, Sprint did not buy out my contract with Verizon as promised. Verizon is still pursuing payment from us for the amount Sprint was supposed to cover. I have tried to address this with your customer service team multiple times without success. The Sprint representative who assisted us seemed inexperienced. He had my husband return his phone to Verizon for reasons unknown to us, leaving us confused. He failed to complete the necessary steps on our account after the return. I am now facing legal action from Verizon regarding this unpaid sum. I will be sending you the documents I received from Verizon and Sprint to seek a resolution promptly.

I ordered phones available last Friday with overnight shipping, but they are now on back order. After speaking with multiple reps for two hours, I tried to change my order to phones in stock but was given conflicting information. The last interaction with a manager, Stacy, from department 66 with code I[redacted]8, was unhelpful. She refused to provide further assistance, and the situation remains unresolved. Despite offering solutions like cancelling the order and starting over, the issue persists. I am frustrated with the lack of clarity from the employees and the inconsistent policies. Please address and resolve this matter promptly. Thank you, Stephen M. Order Number: OY-SHSO-[redacted]56 PIN: [redacted]

I visited the Sprint store in Covina, CA, to purchase a phone where Amanda recommended leasing the Galaxy Active instead of buying it. She advised me to pay for a year and then trade it in, assuring me my price plan wouldn't change. However, after following her suggestion, my bill increased by $[redacted] per month. I've spent 10 hours explaining that I cannot afford this sudden hike, but they insist I signed the agreement, despite being misled about no changes to my price plan.

I urgently require assistance from a competent Sprint representative based in the USA. The one representative I previously spoke to was excellent, but unfortunately, I can't recall how I reached them. After numerous frustrating attempts to connect with someone knowledgeable, I managed to speak to the one helpful representative. I understand that the issues I am facing are not her fault, but I have multiple errors that need addressing. I am at my wits' end and need these problems resolved promptly. Kindly provide me with a callback or a reliable Sprint contact number, preferably to my home phone, so I can refer to details on my cell phone simultaneously. Home Phone: [redacted] Cell Phone: [redacted] Donna Nieves