Sprint Corporate Care Customer Service Issues

I feel like I have been misled multiple times. I was promised a free Motorola E5 if I added a line, but I wasn't informed about any additional costs. When I found out about a $10 shipping fee, I declined and explained it was not what I was told. The supervisor, Carl, initially agreed to waive the fee but then transferred me back to the customer service representative to discuss the terms. Despite confirming the fee waiver, they asked for a credit card again. When I refused, I was sent back to the supervisor, who, after acknowledging the misinformation, just said, "Oh my bad." This was unprofessional. I expect to receive what was promised to me.

I used to be a customer of yours, but I need to share my recent bad experience. I visited a Sprint store and was offered a deal for 5 lines at $[redacted]+ tax, which seemed great compared to my previous plan with Boost. However, after noticing data issues, I contacted support and was advised to get a new sim card for my LG V20. Despite getting a new sim, the data problems persisted. Support mentioned it could be within the 14-day satisfaction period for a refund. When I tried to cancel at the store on the 12th day, the manager, Dee Jay (DJ), insisted I call support, creating unnecessary inconvenience. He even mentioned a restocking fee. Frustrated, I had to visit another Sprint store to return the phone. This customer service experience was disappointing, and the manager's behavior was unprofessional and lacked ethics.

I have a HTC Bolt, and yesterday, on 07/24/[redacted], it received an update from Sprint that locked it up. I visited the local Sprint store, but they no longer do repairs and directed me to another store off Morrell Road in Knoxville, TN. Despite setting up an appointment for today at 3:30, the technician informed me that the update had fried the phone and it couldn't be repaired. I was then told I owed $[redacted] and a connection fee, but could get a new phone immediately. I believe I'm not responsible for the faulty update and would appreciate them providing me with a new phone without any additional fees, considering I've been a customer since [redacted].

I've been trying to upgrade two out of the four lines to the S9 phone with Sprint. I haven't been able to find any promotions for loyal customers like myself. New customers or those adding a line are offered the S9 for $10/month, but as an existing customer, I was only offered it at $33/month. After talking to multiple customer service representatives, none could provide a deal to match the new customer offer. It's disappointing not to be rewarded for my loyalty. Considering switching to a different provider due to this.

To whom it may concern, I have reached out to Sprint multiple times concerning the person/account referenced above. Despite visiting local stores, contacting the fraud unit, speaking to customer service team members, and submitting documents confirming that the individual does not live at my address or have permission to use it, I still receive communications regarding this unknown person. As a loyal Sprint customer of 20 years, I am troubled by this situation as I do not want this individual's account associated with my address, potentially impacting my own account. The person in question has been reported to the authorities for using my address falsely. Their correct address is [redacted] East Grove Street, Tampa, FL [redacted], as verified during a police investigation. Despite unsuccessful attempts to resolve this by phone, I am now formally requesting in writing that Sprint cease sending all notifications/documents for Zh’Anicia Hillsman to my address ([redacted] W. Azalea Avenue, Tampa, FL) and use the provided correct address immediately. For any further inquiries or assistance, please reach me via email at [redacted] or phone at [redacted].

Please refer to the discussion with Manager Charlie regarding call #I[redacted]. I am seeking clarification as to why Sprint representatives did not uphold their commitment to investigate my concerns about an error in quoting the cost of the 55+ Freedom plan for 2 lines with auto pay. The plan was not correctly initiated, leaving old features in place, causing my bill to increase. Despite several phone calls and hours spent seeking resolution, there has been no follow-up or correction of the issue as promised. The lack of accountability and failure to deliver on commitments by the representatives has been disappointing. I expect an explanation for this error and assurances on how such incidents will be prevented in the future. Additionally, I request compensation for the time and effort invested in resolving these issues to avoid similar dissatisfaction among other customers. Your prompt response addressing these concerns is appreciated.

I spoke with Alex on 6-26-[redacted] to discuss an issue. I explained that my fiancé had passed away, but when I tried to use my phone later, it was turned off, indicating I owe $[redacted].00. When I called Sprint, Alex was rude and insisted I needed to provide a death certificate, which the previous representative hadn't mentioned. Despite my repeated explanations, Alex showed no empathy. After requesting to speak with a supervisor, I was placed on hold for 30 minutes. Upon redialing, I spoke with Matt, who was unhelpful. I've been a long-time customer and am deeply disappointed by the lack of compassion shown during this difficult time. I am considering disconnecting my services due to this insensitive treatment.

I recently renewed my contract with Sprint and added a line, purchasing two new Samsung S8 Active phones. Shortly after, I noticed issues with calls breaking up, even though all other functions worked well. Despite visiting the store within two weeks, I was informed there were no more of the same phones available for a swap. They suggested the SA plus model, which I didn't want. I'm disappointed as I already invested in accessories and traded in my old phone. The store mentioned network enhancements could be causing the problem, but after months of back-and-forth, the signal issue persists. It's frustrating not being able to make calls unless connected to Wi-Fi.

I have experienced terrible service with Sprint since February [redacted]. I have made numerous calls and been repeatedly assured the issues would be fixed, but nothing has improved. I find it hard to believe that both of my phones have the same problem, and I suspect the issue lies with Sprint and not my devices. I got these phones in September [redacted], expecting to benefit from the Buy One Get One plan, which I never received. Instead, I have been charged lease fees every month. It feels like Sprint has breached our contract with their lack of service and failure to address my complaints. Despite being sent a Sprint Tower to enhance my service, the situation has only worsened, with calls dropping frequently. I am disappointed in Sprint's service and will no longer recommend them to others until they can fulfill their end of the contract.

I am anxiously awaiting a decision on a job while dealing with ongoing issues with Sprint totaling almost $[redacted] monthly. The recent experiences on 07/30 and 08/01 have pushed me to share my dissatisfaction publicly. I require a member of Sprint's Management in Escalations to contact me via email at [redacted] promptly. The lack of communication skills and professionalism has led me to consider pursuing damages if this isn't resolved. I urge Sprint to review the call from Monday with the customer service representative, as it was an unsatisfactory experience with conflicting information. It is essential for me to speak with a decision-maker to address these concerns as my service is at risk. The current situation is impacting my ability to work and is causing undue stress. I hope for swift resolution from Sprint to rectify this frustrating situation promptly. Thank you, Shyida J.

I'm Marisela L., a loyal customer with four lines at Sprint. Recently, I experienced an issue while trying to upgrade my lines. The supervisor, named Shey, initially offered to upgrade my lines to the iPhone X for $21.17 per line after my loyalty credit, but when I was transferred to a sales representative, they quoted me $31.67 per line. After a lengthy back-and-forth with the sales representative, I was unable to get the original offer honored due to a mistake on their end. The process took over four hours and culminated in being told by Maddison from account services that they couldn't honor the offer. I'd like to resolve this matter without having to switch companies due to this frustrating experience.

In April, I tried to upgrade my phone through Sprint. After receiving the return kit but not the new phone, I cancelled the upgrade due to travel. Upon my return, I've faced difficulties upgrading my phone, encountering repetitive questions from various customer service representatives about my lost or stolen phone, which is not the case. Despite several attempts, Sprint has been unable to process my order, directing me to a store instead. As a frequent traveler, phone upgrades over the phone are convenient for me. It's frustrating that no tech support personnel can resolve the issue from Sprint's end. Although I've been a Sprint customer since [redacted] and have had past issues quickly resolved, the current situation seems unreasonable. I hope my account can be reviewed and the initial error rectified to allow the upgrade to go through smoothly.

I recently spoke with Jen in the finance department to pay and decrease my bill. After paying, the account showed a zero balance. However, upon logging in to update my phone number, it indicates a past due amount of $[redacted] instead of the expected $[redacted].26 for the upcoming bill due on 8/5/18. Despite my attempts to resolve this discrepancy, I have not received the promised communication from Nikka in customer care. My issue remains unresolved, and various personnel keep redirecting me without resolving the problem. I request an adjustment to my account to reflect the correct amount of $[redacted].26 as advised by Jen. Thank you. SF

For the past year and a half, Sprint representatives in stores have been consistently rude, both in person and over the phone. It seems like there is a need for better training for the representatives. Yesterday and today, I experienced a lot of runaround when visiting two different stores. The treatment I received was unacceptable, with one representative even walking away to chat with another customer. Upon calling customer service, I encountered poor treatment as well. Therefore, as of August 3, [redacted], I have decided to switch to Verizon, where I believe I will receive better care. I have already done my research, and the decision to leave Sprint was made quite easily. Thank you, Sprint, for assisting me in making a smooth and simple decision.

I would like to inform Sprint's corporate office about a significant issue I encountered with the services provided. I am seeking to cancel my Sprint account without any fees and receive a full refund. There have been significant problems with my mobile devices, leading to my dissatisfaction. I recently had two iPhones stolen from me and discovered that one was sold online. The buyer tried to activate the phone in a store but was unable to due to it being flagged as stolen. Unfortunately, the Sprint representative did not assist me when the stolen device was taken. I am requesting a complete refund and the cancellation of my contract due to these circumstances.

I have been a loyal customer of NEXTEL/Sprint for 30 years. Recently, I visited the store in La Jolla, California, to order a new phone. Despite having the original phone number [redacted] under my name Gloria Wetzel, I was informed that I needed my husband, who is the primary account holder, to authorize adding me as a designator. After returning to the store with my husband, the same representative, Hunter, stated that he could not proceed with the sale in-store and that it had to be done online. This inconsistency in information and the wasted time left me very frustrated with the experience.

I have been trying diligently to address an issue with Sprint since our initial encounter. My name is Karen G., and my phone number is [redacted]. Displeased with Sprint's services, I regret switching from Metro after three years. My attempts to communicate with a customer service representative only left me more distressed. The exorbitant fees charged by Sprint are unjustifiable, especially given the subpar service. Due to our excellent credit score, we were coerced into unnecessary add-ons, which I requested to cancel to no avail. Suddenly, a $10 streaming service charge appeared on our bill, despite no mention of it in previous conversations. It is perplexing how Sprint operates. Urgently, I urge Sprint to contact me promptly. Dennis M. and I await resolution on this matter today.

I have been a Sprint customer for over 15 years. Many family and friends have switched due to billing issues. I have contacted Sprint several times about a recurring problem with no resolution. I signed up for 2 Ipads with a $22.07 monthly credit, but when I switched one to unlimited data, I lost the credit without prior warning. Despite returning to the original plan, I have not received the credit since January [redacted]. I am frustrated with the lack of action, and the offer for future credits is not satisfactory. I expect a lump sum repayment immediately. Trust is crucial, and I am considering leaving for Verizon due to this ongoing issue. I demand prompt results and resolution today.

When we switched from Verizon after 15 years, we signed up for a new service. During the sign-up call for the buy-back deal, we were promised a free tablet. Despite expressing that we didn't want it, the representative insisted it was complimentary. I clearly stated that I would only use the tablet for WIFI. However, I noticed charges for a service that was never activated on the tablet. Despite contacting customer service multiple times through calls and chat sessions, the issue remains unresolved. I switched to save on costs, but the bills aren't reflecting the savings. I'm considering going back to Verizon since at least they are honest about their services. It's frustrating to be charged for a service I never wanted, especially after being assured it was free. This situation is disappointing and needs to be rectified.

Nightmare with Lifeline - My ordeal began on March 19, [redacted] when an individual claiming to be from Access Wireless visited my home while I was sleeping and changed my service provider and phone number without my consent. I was content with Entouch Wireless and my memorable phone number [redacted]. The person did not properly identify themselves as an Access Wireless agent. Access Wireless support mentioned they do not send agents door to door and I did not receive any information about the agent. I am distressed by the physical, mental, financial, and time-consuming toll this has taken. I just want everything restored to how it was before this incident. I am unsure of what personal details the agent accessed through their computers. I am open to switching back to Access for my Lifeline service but I am hesitant due to the frustrating experience.