Sprint Corporate Care Customer Service Issues

I have been a Sprint customer since [redacted]. Unfortunately, I have experienced numerous issues with your service, customer support, and even had my sprint.com account hacked. I have been unable to upgrade my phone either over the phone or online due to security concerns. If customer support had called me to verify the creation of 5 new accounts, it could have saved me a lot of time and frustration. It's disappointing that despite no changes on my account, the creation of 5 new accounts went unnoticed. The overall customer support has been lackluster, and I wonder if their scripts are to blame. Loyal customers like me feel neglected when we see promotions offered to new customers while our experience with the service continues to be disappointing. The frequent dropped calls, poor wifi, texts not being received, and long wait times on the phone have tested my loyalty. I have stuck with Sprint out of loyalty, but it's disheartening when I question if Sprint reciprocates that loyalty.

Since the day we signed up with Sprint, everything has been a disaster. We were given false information, placed on a plan we didn't want, and our bill was still not corrected even after calling on June 27th. We are extremely dissatisfied with the service and want to terminate our contract, return the phones, and move on. I refuse to accept the $[redacted] payment as it does not reflect what we agreed upon. We have spent over $[redacted] out of pocket since June 2nd, and this experience has been a complete letdown. It's clear that Sprint is not meeting our expectations, and we are eager to part ways immediately.

Our company doesn't have a Sprint account, but two collection agencies are trying to collect $11,[redacted].39 from us for an account with the wrong company name and an unfamiliar account number ([redacted]92). We've explained that we only have mobile accounts with Verizon and landlines with Comcast (previously AT&T), and Sprint hasn't provided any contract, phone numbers, or names related to the account. We're struggling to prove it's not our account without this information. Initially, we thought it was a scam, but since it seems to be related to Sprint, we've considered using their fraud reporting packet. However, the form is geared toward individuals, requiring personal information we can't provide. Any assistance would be welcomed. Thank you.

On June 24, [redacted], I contacted Sprint to switch carriers and ordered three phone lines during the call. The phones were shipped to my Virginia address, and I went to my Florida address on July 2, [redacted], to activate the lines. After realizing various issues with the service such as being unable to use data while on a call, unclear sound quality on calls, inability to merge calls, receiving duplicate texts, and facing difficulties with the promised reimbursement for switching carriers, I decided to cancel the service. Despite contacting Sprint multiple times to address these concerns and clarify the 14-day return policy, they informed me that my 14 days had expired, and I needed to pay $[redacted] and return the phones to end the contract. Clarifying when the 14-day period started from would have been crucial for a better understanding of my situation.

I placed an order for an iPhone online, but unfortunately, I made an error with the delivery address. Despite contacting customer service six times for assistance, I couldn't find a resolution until now. I couldn't cancel the order online due to it not showing up under my account. After speaking with the call center, they put in a ticket to cancel the order, but I later received a DHL tracking label with the wrong address. Customer service advised contacting FedEx as only the sender can update the delivery address. After several attempts, I finally managed to have the order returned to the sender. However, I am now left waiting for the phone to be in transit before I can get a new one. The process has been frustrating as I've been trying to resolve this issue since 7 PM, and I've been a loyal customer for eight years.

I began my service on April 26, [redacted], leasing 2 Galaxy S9 phones with a $50 monthly plan. Unfortunately, both phones have no service when I'm at home, making them unusable unless I leave my residence. Despite contacting tech support, customer service, and visiting the store, where troubleshooting programs have been run and a $[redacted] credit was issued, I still do not have service. Even though I pay my bill, your employees stated they have tried everything and cannot do more. I am left with two phones I cannot use and facing penalties if I cancel service, which is unfair. This situation is not right, and I intend to inform the Better Business Bureau, as well as share my experience on social media with friends and family to highlight the poor service from Sprint. I believe I should receive full compensation for this issue.

I have been experiencing difficulties reaching customer service as each call connects for only a few seconds before dropping. I have attempted this multiple times now. I prefer speaking over the phone and not through chat. I am quite frustrated by this ongoing issue. My name is Michelle G., and I can be reached at [redacted]. As a loyal customer for years, I currently use Sprint despite being eligible for a Verizon discount through my bank. If this situation is not resolved promptly, I may consider switching carriers once my contract ends. This decision would not only affect me personally but also impact the customers I interact with regularly at my local bank.

I have been a Sprint customer for years. I recently paid off my iPhone 8 and requested it to be unlocked for use on a T-Mobile plan on August 6. However, as of today, August 13, the phone is still locked. Despite contacting customer support multiple times, the issue remains unresolved. I had a particularly unpleasant experience with Jay, who was unhelpful and refused to transfer me to another representative. I am highly disappointed with the level of service provided. If I have fulfilled all payment obligations, I see no reason why my phone cannot be used with a different carrier. I would appreciate assistance in resolving this matter promptly.

Hi, my name is Danielle Howard and I am the account holder. I am having an issue with my daughter's iPhone 7 being disabled. I have visited both the Sprint tech care and Apple store, but unfortunately, none of them were able to restore the disabled device. After leaving the Apple store, I was informed by an Apple technician that all iPhone 7 models might be recalled due to a hardware malfunction. However, after doing my own research, I couldn't find any evidence to support this claim. The only resolution Sprint seems to offer me is to either pay to upgrade the line or file a claim. The problem with filing a claim is that even though the phone is not physically damaged, I am still required to pay $[redacted] for a disabled phone that the technicians are unable to fix. I am extremely frustrated with Sprint and every representative I have spoken to. I am questioning why I should continue my service with a company that seems to prioritize making sales over resolving customer issues.

I've been experiencing significantly high bills ever since I upgraded my phone. I was erroneously charged for an extra line, a line that wasn't removed for months, and for phones I never received. Late fees keep adding up each month. Despite calling every two weeks to avoid service interruption, I've had to pay double the usual amount. Despite assurances of corrections, bill credits, and return kits, the issue persists. The billing cycle from July 1-31 is the only accurate one since April. I urgently need assistance from someone who can rectify my account and adjust the charges from April to July accurately. There are too many errors to list individually.

Since becoming a customer in early [redacted], I have encountered recurring billing problems each month. Despite signing up for auto-pay, the payments never go through. I have visited the store multiple times during lunch breaks, inconveniencing me and causing me to return late to work. Despite numerous promises of credits to my account, issues persist. Recently, when I sought assistance, the manager, Amber Cohen, was unhelpful and even argued with me in front of my wife. She refused to provide receipts and acknowledged unexplained errors. Changes were made to my billing information without my consent, leading to more confusion. Contacting Amber via email and follow-up attempts yielded no response. When I called the Menifee location where she was transferred, she hung up on me upon realizing it was me. As a General Manager, dealing with customer service daily, I never expected to face such challenges with Sprint. Is this the value placed on my business?

I recently purchased a mobile hotspot from Sprint and utilized the 14-day trial period. Sadly, I wasn't satisfied with the service and was advised I could receive a refund upon returning the equipment. It has been 14 days since then, and every time I contact Sprint, I am directed to a call center in the Philippines where the representatives struggle with English and seem confused. I am frustrated with this outsourcing and want a prompt resolution regarding my refund. My name is Johnny Wheeler, and my contact number is [redacted]. I expect a response within 24 hours; otherwise, I will escalate this matter further.

I had an unpleasant encounter with a Sprint representative today. The employee's ID number is PA384133. Despite my attempt to arrange a payment, she was disrespectful and unhelpful. When I asked to speak to a supervisor, she refused and questioned my request. I had to hang up because she put me on hold for an extended period, but on my second call, I was treated better and able to finalize my payment arrangement with a more courteous representative promptly. The first call was terrible, but the second call provided the respect and assistance that all customers should receive from the start.

I visited the Sprint store at Great Mall, Entrance 3 in Milpitas, CA. Sadly, the customer service experience was far from pleasant. The representative was unhelpful and displayed an unprofessional attitude, which was disappointing. The situation escalated when security got involved as we were trying to address our concerns about the denied service. Despite the lack of assistance from the store representatives, the security personnel guided us in filing a complaint. It was disheartening to feel like there was a misuse of authority in this situation.

I requested to close my account, which had four phones and a tablet, on April 22. It took multiple calls to assist me in returning the four phones, and it took three weeks to get the return package. I also had chats to confirm the closure of my accounts. Despite assurances, I received a bill for June. After speaking with a representative named Jack, ID# I[redacted], it was mentioned that there was an issue with closing the account due to a number transfer. I was told someone would reach out from Sprint to resolve the matter, but it's been over a month with no contact and late charges are accruing. I called on 6/25 and made subsequent calls where I was put on hold, hung up on, and no one returned. After being a long-time Sprint customer, I am disappointed and will not return.

Dear Support Team, I am reaching out to address ongoing issues with the set up of my business account. I am seeking clarification on the services included in the Unlimited Plus plan for the three phone lines. Specifically, I am questioning charges related to tablet usage, as I was under the impression they were complimentary, and an additional fee labeled as lookout. Furthermore, my bill seems to fluctuate without my consent or knowledge of these changes, which has been frustrating. My husband's line ending in [redacted] is only providing 5 GB of hotspot data, while all three lines were intended to have the unlimited plus plan. This is causing significant disruption as my home business relies on hotspot connectivity due to the absence of fixed internet. The absence of services promised, such as Tidal, Hulu, and the 15GB hotspot, is hindering my work and impacting my livelihood. Despite my patience for two weeks, the issue remains unresolved. I implore you to rectify this situation promptly to prevent further escalation to higher authorities. Kindly provide an update on the progress and resolution of these discrepancies as soon as possible. Sincerely, Stacey R. Independent Agent at KAZ Company

My wife accidentally broke her phone screen. We visited the Sprint repair shop in Laguna Blvd, Elk Grove, CA, where they said it couldn't be fixed onsite and needed a $[redacted] deductible for sending it out. I found this cost too high and suggested they should offer better solutions covered by insurance. Instead, they insisted on the deductible. This led me to seek alternatives. I got the phone fixed for $[redacted] nearby in just 30 minutes and switched to T-Mobile. Now, I've received a $[redacted] offer to return to Sprint. It seems a shame they couldn't retain a customer by investing $[redacted] earlier.

Dear Sprint Customer Service, I am disheartened that I can only reach out to you through email. Over the past two months, I have faced numerous issues with Sprint. My parents recently switched carriers, and to my surprise, I was hit with an exorbitant cancellation fee. No one informed me about this fee when they joined or left my plan. I have tried calling several times to discuss this fee but have been put on hold for over an hour each time. The last time I called, I received a discourteous voicemail stating that I call too frequently. Even when I reached out through chat, I faced connectivity issues. When I visited a Sprint store, the representative acknowledged the excessive charges. I believe I should not be held accountable for these fees as I was never notified about them. Your assistance in this matter would be greatly appreciated. Sincerely, An unsatisfied and frustrated customer, K. Roldan

My 93-year-old aunt attempted to cancel her Sprint cell phone service, billed monthly via auto pay on her checking account. She is unable to recall her phone number or ID code since losing her phone years ago. Dealing with Customer Service proved unhelpful and uncooperative. Despite my explaining her hospitalization and residence in Assisted Living, they insisted on in-person verification at a Sprint store, which she is unable to do. I eventually requested Sprint's Legal Counsel contact information to submit necessary documents, surprising Customer Relations. With Power of Attorney due to her Alzheimer's diagnosis in [redacted], accompanied by a doctor's letter, cancelling the service is more challenging than dealing with her passing. It is disappointing that Sprint lacks a procedure to assist the disabled, except upon death. Kindly specify the required paperwork for cancellation: POA, bank statement, expired driver's license, etc. Sprint's current lack of accommodation is unacceptable. Thank you.

I returned a Galaxy S8+ to the Sprint store after terminating my lease. The representative said they would handle the return but didn't provide me with a receipt despite my request. It's been a month and a half, and I received an email stating I needed to return the phone or settle the balance. Customer care confirmed they never received the phone and have no shipment or tracking information. When I revisited the store, the supervisor initially refused to give me a receipt, then seemed frustrated when I insisted. They acknowledged I returned the phone but found no record of it being shipped out or received back. They claimed they couldn't explain the lack of documentation and couldn't assist further. I want to request an investigation to access the security footage showing me returning the phone. My name is Maria T., and the account is under my grandpa Avelino T. The terminated phone number is [redacted].