Here is a Reference number. i************Sprint ID crashes about * times or more an ho...

GetHuman-optimust's customer service issue with Sprint Corporate Care from May 2018

Help with my Sprint Corporate Care issue
The issue in GetHuman-optimust's own words
Here is a Reference number. i************Sprint ID crashes about * times or more an hour. I have factory reset my Note * * times now. Last reset I did not chose to restore Previously installed apps. Sprint ID STILL crashes slowing the phone down, slowing internet down to *.** mbps down and about *.** mbps up. Also the app errors and continually reinstalls apps I dont want like uber, uber driver, uber eats etc. This had used up alot of data.**I have called in many times and at one point (see reff number at top) this employee lied to me and said I would get a new phone on Wednesday, I found out this was a lie when tech support out of Oaklahoma gave me a call. They said it was requested and denied. I have been told to spend more money by Using my insurance. Also I was told to contact Samsung......the told me all other apps work but Sprint Id so its not a hardware problem its with sprint software. SPRINTS LACK of careing in this matter is just sad. I cant stay with a company that lies and does not care. A samsung tech told me the Galaxy X is comming out in a dew months... ..I feel better paying a bit more for the super Customer service they provide. In the time it has taken me to make the choice to leave Sprint ( After coming over from Verizon) I realize payibg a bit more it worth it. Your company needs to make things right with alot of customers because Im not the only one with thus error between Sprint Id and touch wiz. The handshake between Sprint and Samsung if you will. Look it up on Google it is a serious problem. I have **.*k followers on my Youtube channel. I will let them know to let their followers know how many problems to expect by switching to Sprint. Thank you for the headache

GetHuman-optimust did not yet indicate what Sprint Corporate Care should do to make this right.

How GetHuman-optimust fixed the problem
I sent that email to corporate email I got a response from Samantha Thompson the CEO of Sprint moving forward. She inform me that I pay for total equipment care and she's going to personally have a new phone shipped out to me within * to * business days and I've already got the confirmation email so please don't deal with customer service send corporate an email with your problem.
Do you have a customer issue as well?
We can help you get Sprint Corporate Care's attention and get better help faster. Tap below to get started.
Having Sprint Corporate Care issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Sprint Corporate Care

Customer service issue
Reported by GetHuman-optimust
May 29th, 2018 - 3 years ago
GetHuman-optimust shared how to fix
Seen by 7 customers so far
Similar issue to 414 others
0 customers following this
Items needed
Account phone number
IMEI number
Account PIN
Account Service Address
Account Email


GetHuman-optimust started working on this issue
May 29th, 2018 10:03pm
GetHuman-optimust indicated the issue is not fixed yet.
May 29th, 2018 11:04pm
GetHuman-optimust confirmed the issue is fixed. Hooray!
May 30th, 2018 11:06pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers